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BSOD and can't pinpoint the error?

post #1 of 9
Thread Starter 
I am trying to fix a friend's dad's machine and it's giving me headaches. It's a Dell Optiplex 745 (the small form factor one - the second smallest one they sell). He said he was getting random BSODs and crashes when watching YouTube videos. I figured it was a driver issue or a virus (since he only recently got rid of one he had) that was causing the issue. I installed Windows 7 (it had XP originally) and I thought that got rid of the errors.

Two days later he said he got another BSOD and he couldn't start up his computer. I got took a look at it and when I first booted it up it gave me a BSOD error.



I looked it up and I figured out it was unstable RAM. I took apart the system and replaced the RAM with 2x 512MB sticks I knew were good (he originally have 2x 512MB sticks as well). I ran 10 passes of Memtest and no errors. I booted into Windows and started to run various tests of Prime95. I first did Small FFTs for an hour and no crashes. I then ran Large FFTs and after about 15 minutes it gave me the same BSOD as above. Later I ran a Blend test and it too froze (and restarted) after about 30 minutes. I ran LinX and it passed 10 runs. I also ran OCCT and it froze (no BSOD) after about 15 minutes.

*** is going on!? I can't even say what is wrong with the system now and it is totally giving me a nightmare. Anyone care to give me some insight to help me alleviate the problem?

Thanks!
Buena Vista
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Buena Vista
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Intel Core i7 4790K [4.6GHz] [1.25V] Asus Maximus VII Formula [BIOS 3003] NVIDIA GTX 1080 Ti FE [2050MHz] [12GHz QDR] Samsung MV-3V4G3 16GB (4x4GB) DDR3 2133 
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Intel 535 Series 240GB [RAID 1] Crucial M500 960GB Seagate Barracuda 3TB Western Digital VelociRaptor 500GB [RAID 0] 
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Corsair H110i GT (Qty 2) Phanteks PH-F140XP Microsoft Windows 10 Pro [64-bit] Dell S2716DG [G-Sync] 
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post #2 of 9
That error code means Add more Voltage QPI/VTT.
post #3 of 9
It's an IMC or RAM issue. If the sticks you replaced his originals with require extra voltage, that's probably why they're unstable.

Otherwise, there's something wrong likely with the board since its a Dell (IMC issue, which would mean not enough voltage for QPI / VCCIO).
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HTPC01
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Junkyard
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NAStradamous
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HTPC01
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CPUMotherboardGraphicsRAM
Intel i5 2320 @ 3.1GHz MSI B75MA-E33 HIS HD7970 3GB @ 1050 / 1700, 1.17v Patriot 2x4GB DDR3-1066 
Hard DriveHard DriveOptical DriveCooling
Crucial MX100 256GB WD Green 2TB DVDRW Corsair H50 Push / Pull 
CoolingOSMonitorMonitor
NZXT 120mm fans strapped to stock 7970 cooler Windows 10 Pro Dell 3007WFP Dell 2007FP 
MonitorKeyboardPowerCase
Dell 2007FP Cheap Toshiba (R.I.P. Ducky) PC Power & Cooling Silencer MKIII 950w Cheap Garbage (free) 
MouseAudio
Logitech G602 Yardsale Special 
CPUMotherboardGraphicsRAM
Intel Core i5 3330 Asus H61 MSI GTX 750Ti Low Profile 2x4GB Hynix DDR3-1333 
Hard DriveHard DriveOptical DriveCooling
60GB Kingston SSD 1TB Seagate Samsung DVDRW CoolerMaster Gemin II 
OSMonitorKeyboardPower
Windows 8.1 + Steam Big Picture / Plex HT 50" Insignia LED 1080p Logitech Rosewill Green 530w 
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Silverstone HTPC Logitech Pioneer 2.0 tower speakers + 135w RMS Rosewill MCE Remote 
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post #4 of 9
Thread Starter 
How am I supposed to add more voltage QPI/VTT on a Dell computer? LOL I'm thinking I'm just gonna ask his dad to contact Dell.
Buena Vista
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CPUMotherboardGraphicsRAM
Intel Core i7 4790K [4.6GHz] [1.25V] Asus Maximus VII Formula [BIOS 3003] NVIDIA GTX 1080 Ti FE [2050MHz] [12GHz QDR] Samsung MV-3V4G3 16GB (4x4GB) DDR3 2133 
Hard DriveHard DriveHard DriveHard Drive
Intel 535 Series 240GB [RAID 1] Crucial M500 960GB Seagate Barracuda 3TB Western Digital VelociRaptor 500GB [RAID 0] 
CoolingCoolingOSMonitor
Corsair H110i GT (Qty 2) Phanteks PH-F140XP Microsoft Windows 10 Pro [64-bit] Dell S2716DG [G-Sync] 
KeyboardPowerCaseMouse
Razer BlackWidow Chroma EVGA Supernova G2 1300W NZXT H440 [Black/Red] Logitech G900 
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Razer Firefly Logitech G933 
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Buena Vista
(18 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i7 4790K [4.6GHz] [1.25V] Asus Maximus VII Formula [BIOS 3003] NVIDIA GTX 1080 Ti FE [2050MHz] [12GHz QDR] Samsung MV-3V4G3 16GB (4x4GB) DDR3 2133 
Hard DriveHard DriveHard DriveHard Drive
Intel 535 Series 240GB [RAID 1] Crucial M500 960GB Seagate Barracuda 3TB Western Digital VelociRaptor 500GB [RAID 0] 
CoolingCoolingOSMonitor
Corsair H110i GT (Qty 2) Phanteks PH-F140XP Microsoft Windows 10 Pro [64-bit] Dell S2716DG [G-Sync] 
KeyboardPowerCaseMouse
Razer BlackWidow Chroma EVGA Supernova G2 1300W NZXT H440 [Black/Red] Logitech G900 
Mouse PadAudio
Razer Firefly Logitech G933 
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post #5 of 9
lol Yeah, Good ole Dell.
post #6 of 9
Here's a link to a Dell forum.
Might be able to dig something up from there.
http://en.community.dell.com/
post #7 of 9
Try HCI Memtest in windows, it stresses memory differently than bootmode memtest(make sure to use the latest from memtest.org)
Nehalem
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Nehalem
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post #8 of 9
Thread Starter 
Quote:
Originally Posted by djk11 View Post
Try HCI Memtest in windows, it stresses memory differently than bootmode memtest(make sure to use the latest from memtest.org)
Thanks. I'll try this out. But I talked to the client and he's probably just going to purchase a new system since this one is so old anyway.


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Buena Vista
(18 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i7 4790K [4.6GHz] [1.25V] Asus Maximus VII Formula [BIOS 3003] NVIDIA GTX 1080 Ti FE [2050MHz] [12GHz QDR] Samsung MV-3V4G3 16GB (4x4GB) DDR3 2133 
Hard DriveHard DriveHard DriveHard Drive
Intel 535 Series 240GB [RAID 1] Crucial M500 960GB Seagate Barracuda 3TB Western Digital VelociRaptor 500GB [RAID 0] 
CoolingCoolingOSMonitor
Corsair H110i GT (Qty 2) Phanteks PH-F140XP Microsoft Windows 10 Pro [64-bit] Dell S2716DG [G-Sync] 
KeyboardPowerCaseMouse
Razer BlackWidow Chroma EVGA Supernova G2 1300W NZXT H440 [Black/Red] Logitech G900 
Mouse PadAudio
Razer Firefly Logitech G933 
  hide details  
Reply
Buena Vista
(18 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i7 4790K [4.6GHz] [1.25V] Asus Maximus VII Formula [BIOS 3003] NVIDIA GTX 1080 Ti FE [2050MHz] [12GHz QDR] Samsung MV-3V4G3 16GB (4x4GB) DDR3 2133 
Hard DriveHard DriveHard DriveHard Drive
Intel 535 Series 240GB [RAID 1] Crucial M500 960GB Seagate Barracuda 3TB Western Digital VelociRaptor 500GB [RAID 0] 
CoolingCoolingOSMonitor
Corsair H110i GT (Qty 2) Phanteks PH-F140XP Microsoft Windows 10 Pro [64-bit] Dell S2716DG [G-Sync] 
KeyboardPowerCaseMouse
Razer BlackWidow Chroma EVGA Supernova G2 1300W NZXT H440 [Black/Red] Logitech G900 
Mouse PadAudio
Razer Firefly Logitech G933 
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post #9 of 9
if its an older comp with a 775 socket the mobo is going bad. IMC is on NB chip.
The 775 Legend
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The 775 Legend
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