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Where is Sprint's evil? - Page 2

post #11 of 31
I have had sprint for about 7 months and switch from AT&T. i had AT&T for about 10 years, when they were cingular the first time lol. And to be honest the only thing is that I saw a bi tbetter reception with AT&T then with SPrint. I had a BlackBerry Bold with ATT and right now i have the HTC EVO 4G and man i love it. With AT&T I had 2 black berry's with 1400min and unlimited TXTing but no pic mail. no internet nothing else. Only my laptop data card. And i was paying about $230 a month. Now with sprint I pay $207 a month and have a blackberry curve, 2 evo 4gs, a rumor, and a flip phone all with everything unlimited (except lan lines we have 1400min but who calls a house phone anyway?? lol) unlimited talk, txt, and web and let me tell you it is awesome!!! It used to be me and my brother on ATT, my mom and dad on BOOST and my little sister on cricket. Now that we are all together it comes out a lot cheaper and its nice haveing 2 less bills come in...makes it seem like your not paying as many bills
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post #12 of 31
I came to verizon from sprint and it has been night and day for me. Sprint would do everything in their power to blame the customer for a malfunctioning phone and try to weasel out of replacing it. Pathetic customer service and you have to sign a new contract for any little adjustment to your account.
I have been very happy with verizon
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post #13 of 31
Also using Sprint. Not a single problem at all. Still waiting for the evil to appear. Other than all the bloatware they put on phones, but that is expected.

Quote:
Originally Posted by FriedSushi87 View Post
T-Mobile are jerks? Yet also have the highest rated customer service for all 4 providers. Okay.....
http://www.bgr.com/2010/07/29/t-mobi...tomer-service/
They have the worst customer support. Converted my wife from T-Mobile at the same time I converter her from Wells Fargo.
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post #14 of 31
Quote:
Originally Posted by XNine View Post
Couple years ago. Had a girlfriend that was getting the run around on her bill (they charged her triple what it usually was, the itimized list looked essentially the same to the month before it).

Took us 6 calls to finally get someone who didn't have a headcrab.

I also had a job offer from them about 4 years ago. Walking around there was like walking into the DMV.... eck....
So no recent experiences, only reason I asked.

Quote:
Originally Posted by lightsout View Post
I came to verizon from sprint and it has been night and day for me. Sprint would do everything in their power to blame the customer for a malfunctioning phone and try to weasel out of replacing it. Pathetic customer service and you have to sign a new contract for any little adjustment to your account.
I have been very happy with verizon
Also curious how long ago this was. They've replaced phone after phone for me. I had a phone that I felt something was off on it and couldn't even quantify what was wrong or specifically what it was doing. The guy shrugged and said we'll just order you a new one, no big deal.

I'm not saying they don't have morons working for them here and there, every single company does, to say they don't would be foolish. But to also not be able to see or to not have known how greatly their customer service has gone up in the past couple years either means you're not on the scene anymore or are too biased to notice.
     
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post #15 of 31
I think sprint is evil because they make you buy their $100 a month data plan...there is no smaller option, or larger option for that matter. I am paying AT&T $16 (two phones) for 200MB a month.

I'd use T-Mobile if I could...I had them before and they were really good and really cheap. However, when we tried to get smart phones there was not a single phone in their store that could get a signal inside our house. 3G and gps worked fine, but no phone reception. Our old crap phones worked fine inside with even 3 of 5 bars in the basement, but the new $100-$400 smart phones would pick up one bar infrequently outside in our front yard...it was bizarre.
Edited by Vagrant Storm - 7/18/11 at 7:11am
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post #16 of 31
Quote:
Originally Posted by Pao View Post
The only beef I have with T-mob is semi false advertising. Website says truly unlimited, with the nice small subtitle text that says data speeds throttled after 2GB/month. Sure you're still getting it, and not getting charged more, but throttling is no good for those of us that use our 3g as our home internet!

Other then that, and for your average user, they have a very positive light in my mind.

Edit for OT:
Sprint has the evil smart phone extra fee of $10/month for their 'premium' data experience. Evil? Yes. Still the best deal for actual unlimited data? Yes. Their goods out weigh their bads for my usage scenario.
Really, I do get it. Unlimited internet is unlimited, and throttled internet sucks. But do you honestly expect, and feel entitled to downloading 5GB-10GB-20GB per month on their wireless network for the $20 or so they charge? Their networks DO cost money, and their current tiered data plan is the best of the 3 (T-Mobile, AT&T, Verizon). Instead of just cutting you off for data once you hit the cap, or charging you another $15-$25, T-Mobile just throttles you down to 500 Kb/s or so, which is fine for web-browsing, but not data-intensive multi-media consumption.

The company is bleeding money, and losing customers. It needs to make some kind of cash, I hate it just as much as you do, but seriously, I understand their need to do it, to stay competitive in the market.

After the regulatory fees and taxes, their unlimited internet, texting, and phone plan, costs roughly $3.30 a day.
Quote:
Originally Posted by Vagrant Storm View Post
I think sprint is evil because they make you buy their $100 a month data plan...there is no smaller option, or larger option for that matter. I am paying AT&T $16 (two phones) for 200MB a month.

I'd use T-Mobile if I could...I had them before and they were really good and really cheap. However, when we tried to get smart phones there was not a single phone in their store that could get a signal inside our house. 3G and gps worked fine, but no phone reception. Our old crap phones worked fine inside with even 3 of 5 bars in the basement, but the new $100-$400 smart phones would pick up one bar infrequently outside in our front yard...it was bizarre.
It's not really a problem with their network, as much as a problem with their spectrum. The frequency that they use tends to dissolve into water/walls very easily, and it doesn't penetrate as deep as let's say Verizon's.
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post #17 of 31
Quote:
Originally Posted by FriedSushi87 View Post
Really, I do get it. Unlimited internet is unlimited, and throttled internet sucks. But do you honestly expect, and feel entitled to downloading 5GB-10GB-20GB per month on their wireless network for the $20 or so they charge? Their networks DO cost money, and their current tiered data plan is the best of the 3 (T-Mobile, AT&T, Verizon). Instead of just cutting you off for data once you hit the cap, or charging you another $15-$25, T-Mobile just throttles you down to 500 Kb/s or so, which is fine for web-browsing, but not data-intensive multi-media consumption.

The company is bleeding money, and losing customers. It needs to make some kind of cash, I hate it just as much as you do, but seriously, I understand their need to do it, to stay competitive in the market.

After the regulatory fees and taxes, their unlimited internet, texting, and phone plan, costs roughly $3.30 a day.
I said it was the only thing I didn't like, I didn't dis the company however, so I'd say your defense for the topic is a little overwhelming. I've used 3Gb this month total, and the vast majority of that was just basic smart phone use. I don't even hit the lowest tier of your entitlement speech, so please save it. I think you highly under estimate how much data a smart phone can use when it is seriously used. I use my phone for work, I constantly have radars running, have 3 emailes tied into it with calendars and contacts syncing. Pulling up items that I need to see right then and there while I'm in the middle of a construction site...so yes, I do feel entitled for my data to be running at full speed for the full month if I'm signing up for an 'unlimited' plan. You do realize they offer paid wi-fi tether from your phone, if I'm paying for that service why would I not expect any amount of data I wanted?

Again, I was not dogging t-mob, they'd be the next company I'd go with if I had to change providers.
Edited by Pao - 7/18/11 at 7:59am
     
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post #18 of 31
I have been a Sprint customer for about 7-8 years and unlimited data customer for about 4 years and I couldn't be happier.
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post #19 of 31
I've had Sprint for over 10 years....they go out of their way to provide good cust. service.....I thought I lost my ph a few months ago they were kind enough to ship out a new ph to me on that day....I got no beef with them....
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post #20 of 31
Quote:
Originally Posted by Licht View Post
Also using Sprint. Not a single problem at all. Still waiting for the evil to appear. Other than all the bloatware they put on phones, but that is expected.



They have the worst customer support. Converted my wife from T-Mobile at the same time I converter her from Wells Fargo.
Root and remove. I'm waiting for the latest hack for the new software version...
 
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