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Where is Sprint's evil? - Page 3

post #21 of 31
Sprint has horrible customer service.
I tried to get a $70 retention credit and they refused it. I spent like 3 hours talking to probably over a dozen live chat operators. The funny thing was that I kept duplicating the chat tab and probably cost them more money to ask for it and get refused. If it wasn't outsourced then it cost them a lot more to say no than to just say yes. I did get a half credit though.
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post #22 of 31
Verizon is fine, but expensive. I haven't really had any trouble with them except that I got a Windows phone (crappy phone).

ATT have it for other services which I can pretty much get only with them and all I can say is that they lie and offer you promotions that you have to call them 3+ times to finally honor them if they actually do.
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post #23 of 31
Quote:
Originally Posted by Nausicaa View Post
Sprint has horrible customer service.
I tried to get a $70 retention credit and they refused it. I spent like 3 hours talking to probably over a dozen live chat operators. The funny thing was that I kept duplicating the chat tab and probably cost them more money to ask for it and get refused. If it wasn't outsourced then it cost them a lot more to say no than to just say yes. I did get a half credit though.
I wouldn't say that's an example of poor customer service, I'd say that's an example of a poor customer. "give me a credit or I'll leave." Any company should say "then go pound sand." They shouldn't have to lose money just to keep you when they're already providing services fairly cheap, actually, cheaper than any other Cell Provider out there.
post #24 of 31
Quote:
Originally Posted by FriedSushi87 View Post
It's not really a problem with their network, as much as a problem with their spectrum. The frequency that they use tends to dissolve into water/walls very easily, and it doesn't penetrate as deep as let's say Verizon's.
Would the old flip phones be on a different freaquency though? Our old T-Mobile phones worked fine. I still recomend T-Mobile to people every now and then...though it has been almost a year now since I stopped service with them. A company can change a lot in a year if they want to.

Oh well, AT&T isn't so bad. like for example my 3 year old daughter managed to upgrade my data plan to the 2GB version instead of the 200MB. I called customer service expecting to fight for a while to be told that I was stuck with it. They just turned me back to 200MB and credited my bill even though it was something that was my fault...though they should not have the phone app setup to easily change the service plan; two finger taps will do it. A password entry should be required to make changes (ontop of the password entry to start the service app)

Oh, data plans are over rated if you ask me. The 200MB easily lasts me all month since every where you go there is free or un secured wifi. If I lived some where like Japan an unlimited or higher limit data plan would be nice, but not in the US. Rural areas might need it...but then they probably wouldn't have 3G anyway. That is my beef with Sprint. I don't need a big data plan and they don't even offer a small one or at least the folks in the store didn't offer me one.
Edited by Vagrant Storm - 7/18/11 at 9:47am
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post #25 of 31
Quote:
Originally Posted by Vagrant Storm View Post
Would the old flip phones be on a different freaquency though? Our old T-Mobile phones worked fine. I still recomend T-Mobile to people every now and then...though it has been almost a year now since I stopped service with them. A company can change a lot in a year if they want to.

Oh well, AT&T isn't so bad. like for example my 3 year old daughter managed to upgrade my data plan to the 2GB version instead of the 200MB. I called customer service expecting to fight for a while to be told that I was stuck with it. They just turned me back to 200MB and credited my bill even though it was something that was my fault...though they should not have the phone app setup to easily change the service plan; two finger taps will do it. A password entry should be required to make changes (ontop of the password entry to start the service app)

Oh, data plans are over rated if you ask me. The 200MB easily lasts me all month since every where you go there is free or un secured wifi. If I lived some where like Japan an unlimited or higher limit data plan would be nice, but not in the US. Rural areas might need it...but then they probably wouldn't have 3G anyway. That is my beef with Sprint. I don't need a big data plan and they don't even offer a small one or at least the folks in the store didn't offer me one.
You must not use your phone very much. I can go through 200mb in two days easily.
    
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post #26 of 31
Quote:
Originally Posted by XNine View Post
I wouldn't say that's an example of poor customer service, I'd say that's an example of a poor customer. "give me a credit or I'll leave." Any company should say "then go pound sand." They shouldn't have to lose money just to keep you when they're already providing services fairly cheap, actually, cheaper than any other Cell Provider out there.
Just because its cheap doesn't mean its good. I get delayed messages and since they generally offer it I don't see why I could only get half. If they trained all their operators to just always say no, then I would have been fine, but the policy and their operators do not say the same thing. Btw I'm paying more than I did on Verizon.
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post #27 of 31
Quote:
Originally Posted by Phaedrus2129 View Post
They're probably cloning Hitler or something.
HAHAHA no... thats me...
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post #28 of 31
Quote:
Originally Posted by Tempest_Inc View Post
Root and remove. I'm waiting for the latest hack for the new software version...
You don't need to tell me to root and remove. My Evo has been torn into a billion pieces and reassembled as godphone. Then the Evo 3D came out and now I am sad...
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post #29 of 31
Quote:
Originally Posted by Licht;14260280 
You don't need to tell me to root and remove. My Evo has been torn into a billion pieces and reassembled as godphone. Then the Evo 3D came out and now I am sad...

SO sigged smile.gif
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post #30 of 31
Quote:
Originally Posted by Nausicaa View Post
Sprint has horrible customer service.
I tried to get a $70 retention credit and they refused it. I spent like 3 hours talking to probably over a dozen live chat operators. The funny thing was that I kept duplicating the chat tab and probably cost them more money to ask for it and get refused. If it wasn't outsourced then it cost them a lot more to say no than to just say yes. I did get a half credit though.
Haha,

So you decided to try to get an unadvertised, un announced credit, on top of already getting the rock bottom Sprint price with, imo great sprint service and customer care. and they have bad customer service? You got $35 for being a bit of pain in the ass, be happy?
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