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Acer rma?

post #1 of 5
Thread Starter 
1 month ago my monitor's led died out in the middle of the screen, so just now i thought of rma-ing it. The warranty is valid till 2013.

How long does the RMA take?
Judging by the problem I have , will they repair it or send me a new one?
Should I ship it on the monitors original box(it has everything) or should I put it inside another big box? If I remember correctly the monitor was shipped only with the monitor box.


Thnx
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Sandy Bridge
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post #2 of 5
I had to RMA my sig monitor because half the screen died. I just shipped it in the original monitor box but you can take extra precautions as they will probably pin shipping damages on you. It took a little over two weeks to get it back and I got stuck with the shipping but they replaced the monitor for a new one. It may take longer if they send it off for repairs but whether or not the do is up to them. I hope the RMA experience is painless for you, good luck.
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post #3 of 5
Thread Starter 
Thanks! Did you get confirmation email? I got an email from Acer (How and where to ship the monitor) a little after I submitted the RMA. Is this the confirmation email? Kinda confusing.
Sandy Bridge
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post #4 of 5


Here is Acer's RMA inbox.



Seriously though I had to RMA my old Acer monitor, took about a month total time including transit. They sent me back a refurb...with dead pixels!
    
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post #5 of 5
Thread Starter 
Quote:
Originally Posted by killabytes View Post


Here is Acer's RMA inbox.



Seriously though I had to RMA my old Acer monitor, took about a month total time including transit. They sent me back a refurb...with dead pixels!
So it's not worth returning? Maybe I get lucky.

I've attached a pic to see what it looks like.

This is my last Acer monitor.

The monitor is only 8 months old
Sandy Bridge
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Sandy Bridge
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