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Asus RMA... sent me wrong card - Page 3

post #21 of 26
Quote:
Originally Posted by hammertime850 View Post
I once had to have an xbox hard drive sent back... a week later I received a used camera case from microsoft... I was literally flabbergasted. I have to talk with thier sales manager and they corrected it right away. probably the most bizarre thing to ever happen to me.
How do you have a 9650? Do the cheapo HTPC cards of the future perform better than 6950s??
    
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post #22 of 26
Quote:
Originally Posted by Stizuner View Post
Thanks everyone.

I'm sure its just a mistake.. but when you wait 20 days for an RMA and get something thats really useless.. its beyond annoying.

Then lets add the fact that I've called about 15x this afternoon and yet to get anyone to answer the phone doesnt really add to the customer satisfaction.
I had a warranty claim denied by ASUS a week ago for some BS reason. I had to call them close to 100 times to get a half satisfactory answer. It wasn't till the 95th call or so where the guy on the phone (his name is Moises) actually thought of transferring me to a higher level tech support (all the other calls were either transferred and then disconnected or was told to call back in 9 hours). When he transferred me, no one picked up and eventually I got disconnected. So I call a few more times and I get Moises again. He was a bit upset so he said he would get his manager immediately. 55 minutes later, he finally gets his manager who tells him to tell me that I'll get an email response within 72 hours. 5 business days later, they shipped my motherboard back to me without telling me beforehand. By far the worst customer service ever (by a far margin) and will deter me from any ASUS product until they fix their CS.
    
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post #23 of 26
Asus has damn good customer care. I'm sure they'll do something. Haven't had any issues RMAing through them, but I guess there's always a time for a first.
post #24 of 26
Quote:
Originally Posted by kennh View Post
I had a warranty claim denied by ASUS a week ago for some BS reason. I had to call them close to 100 times to get a half satisfactory answer. It wasn't till the 95th call or so where the guy on the phone (his name is Moises) actually thought of transferring me to a higher level tech support (all the other calls were either transferred and then disconnected or was told to call back in 9 hours). When he transferred me, no one picked up and eventually I got disconnected. So I call a few more times and I get Moises again. He was a bit upset so he said he would get his manager immediately. 55 minutes later, he finally gets his manager who tells him to tell me that I'll get an email response within 72 hours. 5 business days later, they shipped my motherboard back to me without telling me beforehand. By far the worst customer service ever (by a far margin) and will deter me from any ASUS product until they fix their CS.
Wow, that must have been horrible.
    
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post #25 of 26
Quote:
Originally Posted by Steven-1979 View Post
Wow, that must have been horrible.
Wasn't that bad. A good portion of that time was on hold and I was browsing OCN while it was on speakerphone. Frustrating nonetheless. I didn't expect much to begin with but I wasn't expecting them to be that bad (understatement).
    
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post #26 of 26
Quote:
Originally Posted by mdocod View Post
That sucks. I'm sorry to hear your troubles..

Though, just as a correction, the 4870 isn't "useless." It's just about 10-40% slower than the 5830 depending on the situation.

Eric
Not even that, the 4870 is faster in some cases

http://www.anandtech.com/bench/Product/176?vs=171
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