Overclock.net › Forums › Software, Programming and Coding › Networking & Security › Latency Issue ($$$ for helping)
New Posts  All Forums:Forum Nav:

Latency Issue ($$$ for helping)

post #1 of 24
Thread Starter 
First post on these forums!

I have been getting bandwidth issues for about a week now and I need some help.. and to add a little incentive if you can give me the names of software, tools that FIX my problem.. I will GLADLY PAY you for your' time. (Especially if you're an established network administrator)

The Story...
Moved into this complex, I have been getting terrible latency to game servers, VoIP servers, website lag bla bla bottom line it's not the service they advertise.

Talked to the office of my complex multiple times, asked to be connected to my own modem, they said they would get it done. Still lagging... and every time I go in they tell me comcast said everything is fine and it must be what ever I'm doing.. highly doubt that..

My Hypothesis...
1) They didn't put me on my own box and I'm sharing the box with people who are torrenting and leaving it open for people to seed, just downloading constantly or NETFLIX 24/7.

2) The modem is dysfunctional. (The office has told me multiple times comcast said it's fine.. makes me believe #1 more and more)

3) The ethernet wiring to my room has gone bad.

4) I might be getting constantly DDoS'd. (doubt it but possible)

My Background...
I'm graduating in 5 months with a bachelor in IT.. I'm not a novice user by any means but I am still new to the realm of networking and relatively unaware of whats possible on my end for this situation..

I play CS 1.6 competitively and I'm trying to do some webdev and this latency is killing my plans for doing both.. this is incredibly important for me to solve.

Solutions?...

I am looking for ways to PROVE to comcast/complex so we can go about this the right way.

I could tag a 75% chance my 1st hypothesis is correct but the office nor comcast would just "take my word for it"..

They won't let me in the modem room since it's run by comcast
The latest solution to fixing this is.. comcast is going to call me and if needed send people over here..

I want enough evidence on my end to squash any stupid solutions on their part that will just prolong this whole ordeal.

My hands are tied in the situation and I just want to do everything I can on my end to solve it before I go to drastic measures and sign up for my own account with comcast and have my own internet connection..

Again I'm willing to pay the person who can help me.. please send me private messages (especially if you are an network administrator by profession) or just reply to this thread.

sorry if I did the formatting wrong or didn't include tracerts ect.

Thanks in advance!
post #2 of 24
Have you tried going to speakeasy.net/speedtest, or speedtest.com to see what your ping is?

Also you can access the modem itself by opening up your web browser and typing "192.168.100.1" and from there you can navigate around the interface and find the cable's specs, and see if you have bad cabling in the Comcast cable.

If the cabling to the modem is bad, then you most definitely have something to complain about depending upon the severity.

If you go to "dslreports.com" they have great forums, tools, and information for figuring out your line quality, speeds, and if you are having excessive packets dropped or anything.
Edited by trueg50 - 7/19/11 at 1:08pm
    
CPUMotherboardGraphicsRAM
C2D T7100 1.8 ghz (undervolted) ummm... Dell Intel X3100 2 x 1gb 667mhz 
Hard DriveOptical DriveOSMonitor
Fujitsu 7200 RPM 120gb CD-RW/DVD dual boot Vista business 1440x900 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
C2D T7100 1.8 ghz (undervolted) ummm... Dell Intel X3100 2 x 1gb 667mhz 
Hard DriveOptical DriveOSMonitor
Fujitsu 7200 RPM 120gb CD-RW/DVD dual boot Vista business 1440x900 
  hide details  
Reply
post #3 of 24
Most important thing I've learned from ISPs : Even if they have all the tools necessary to diagnose your connection, if they say everything is fine, it can very well not be.
post #4 of 24
Interesting incentive....but doesn't that go against the ethics of OCN?

Just my $.02.
The Butthurt Box
(21 items)
 
   
CPUMotherboardGraphicsGraphics
Intel Core i5 2500K P67 Professional AMD Radeon HD 6950 unlock NVIDIA GeForce GTX 460 2gb 
RAMRAMHard DriveHard Drive
G.Skill Ripjaws G.Skill Ripjaws Intel X25-V Seagate Barracuda 
Hard DriveOptical DriveOSMonitor
WD Goflex USB 3.0 24x DVD R/W DL Win7 Ultermate 64 Acer 20in 1600x900 
MonitorMonitorMonitorKeyboard
Compaq 20in 1600x900 17in Dell 1280x1024 19in Gateway 1280x1024 Razer Blackwidow mech w/ cherry MX blues 
PowerCaseMouseAudio
Kingwin LZ-750 HAF 932 + sound activated lights Logitech G500 Rosewill USB headset 
CPUMotherboardGraphicsRAM
Pentium 4 3.2ghz w/ HT HP Intel IGP 4gb Mushkin DDR2 
Hard DriveOSPowerCase
80gb sata WinXP Pro HP OEM HP Small form factor 
  hide details  
Reply
The Butthurt Box
(21 items)
 
   
CPUMotherboardGraphicsGraphics
Intel Core i5 2500K P67 Professional AMD Radeon HD 6950 unlock NVIDIA GeForce GTX 460 2gb 
RAMRAMHard DriveHard Drive
G.Skill Ripjaws G.Skill Ripjaws Intel X25-V Seagate Barracuda 
Hard DriveOptical DriveOSMonitor
WD Goflex USB 3.0 24x DVD R/W DL Win7 Ultermate 64 Acer 20in 1600x900 
MonitorMonitorMonitorKeyboard
Compaq 20in 1600x900 17in Dell 1280x1024 19in Gateway 1280x1024 Razer Blackwidow mech w/ cherry MX blues 
PowerCaseMouseAudio
Kingwin LZ-750 HAF 932 + sound activated lights Logitech G500 Rosewill USB headset 
CPUMotherboardGraphicsRAM
Pentium 4 3.2ghz w/ HT HP Intel IGP 4gb Mushkin DDR2 
Hard DriveOSPowerCase
80gb sata WinXP Pro HP OEM HP Small form factor 
  hide details  
Reply
post #5 of 24
Thread Starter 
Quote:
Originally Posted by trueg50 View Post
Have you tried going to speakeasy.net/speedtest, or speedtest.com to see what your ping is?

Also you can access the modem itself by opening up your web browser and typing "192.168.100.1" and from there you can navigate around the interface and find the cable's specs, and see if you have bad cabling in the Comcast cable.
I will do this when I get out of the shower thanks for the info

Quote:
Originally Posted by Woned View Post
Most important thing I've learned from ISPs : Even if they have all the tools necessary to diagnose your connection, if they say everything is fine, it can very well not be.
Comcast is the devil

Quote:
Originally Posted by railfan844 View Post
Interesting incentive....but doesn't that go against the ethics of OCN?

Just my $.02.
If it is against the rules here.. by all means I'll rewrite this thread and take it off.. I just want everyone to know how serious I am about fixing this.
post #6 of 24
Keep your money mate, OCN is here.
Can you post speedtest.net and pingtest.net results for us to analyze? Also can you tell us what your rated line speed is? Any other details regarding the network infrastructure (wiring used, switches/routers in place, number of devices in use) would be beneficial.
    
CPUMotherboardGraphicsRAM
i7 970 4.15 @ ~1.39v HT ON, Turbo Off EVGA x58 3x SLI 2x EVGA GTX 980 SLI (watercooled), 1x EVGA GTX ... 6 GB 1600 OCZ DDR3 Gold Edition 7-7-7-18 @1475Mhz 
Hard DriveOptical DriveOSMonitor
Samsung 840 SSD 250GB, 2xSamsungF3 1TB (Raid0) 22x Super Multi, 8x Blu-ray Reader Windows 7 Ultimate x64 2x Yamakasi Catleap Q270s (2560x1440) 
PowerCaseMouseAudio
Kingwin 1000w Platinum HAF 932 Black Interior Logitech G500 Logitech Z5500 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
i7 970 4.15 @ ~1.39v HT ON, Turbo Off EVGA x58 3x SLI 2x EVGA GTX 980 SLI (watercooled), 1x EVGA GTX ... 6 GB 1600 OCZ DDR3 Gold Edition 7-7-7-18 @1475Mhz 
Hard DriveOptical DriveOSMonitor
Samsung 840 SSD 250GB, 2xSamsungF3 1TB (Raid0) 22x Super Multi, 8x Blu-ray Reader Windows 7 Ultimate x64 2x Yamakasi Catleap Q270s (2560x1440) 
PowerCaseMouseAudio
Kingwin 1000w Platinum HAF 932 Black Interior Logitech G500 Logitech Z5500 
  hide details  
Reply
post #7 of 24
The only thing you can do to "prove" that you're having issues is a data set (preferably screenshots with the time) of ping and bandwidth tests over a period of hours or days. Ping would be more useful. speedtest.net and pingtest.net are the most common things I use.

So explain how your computer connects--is it wireless, or wired? I understand it's a wired connection to your room, but from there, what is your personal network? Is it just one computer hard-wired in, or do you use a wireless transmitter, etc.?

I hate to break it to you, but no one--ISP's or landlords--guarantee minimum speeds, latencies, etc.--only the max for a given package. If you end up with a crap connection, and you do everything you possibly can to get the ISP's attention and do something, then your only real alternative is to seek another connection from another provider.

I've found that the worst quality internet I've had is when I use the "included" internet in apartment complexes. I always just set up my own through another ISP. Not sure if you are able to do that, in terms of your lease agreement.
    
CPUMotherboardGraphicsRAM
i5-2500K Biostar TP67B+ XFX HD5750 1GB 2x4GB DDR3 Corsair 1600 
Hard DriveOSMonitorPower
60GB OCZ SSD, 2x160GB HDD RAID0, 500GB+500GB+1.5TB Windows 7 Ultimate 64-bit Samsung SyncMaster 930B Antec SmartPower 450w 
Case
Antec 900 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
i5-2500K Biostar TP67B+ XFX HD5750 1GB 2x4GB DDR3 Corsair 1600 
Hard DriveOSMonitorPower
60GB OCZ SSD, 2x160GB HDD RAID0, 500GB+500GB+1.5TB Windows 7 Ultimate 64-bit Samsung SyncMaster 930B Antec SmartPower 450w 
Case
Antec 900 
  hide details  
Reply
post #8 of 24
Thread Starter 
Okay here's the info requested and a little more on the situation

Speedtests...




My latency at the moment is perfectly fine but for 3-8 hours at a time I will receive 200-400ms to everything

For CS 1.6 the server locations are very consistent(ping range to them via ESEA client).. GA 16-35, VA 35-55, NY 35-55, TX 35-55, ILL 50-70

Info about my setup...
Jack in my wall, CAT6E cable to my linksys E2000, CAT6E to my Desktop

Lemme know if there's anything else I can do
post #9 of 24
Quote:
Originally Posted by eNakiruh View Post
Okay here's the info requested and a little more on the situation

Speedtests...




My latency at the moment is perfectly fine but for 3-8 hours at a time I will receive 200-400ms to everything

For CS 1.6 the server locations are very consistent(ping range to them via ESEA client).. GA 16-35, VA 35-55, NY 35-55, TX 35-55, ILL 50-70

Info about my setup...
Jack in my wall, CAT6E cable to my linksys E2000, CAT6E to my Desktop

Lemme know if there's anything else I can do
Well, those results won't help your case much. If you can get consistent tests done when you have poor ping, give that a shot.

Have you tried going directly from the wall to your computer--by-pass your router (or switch, guessing switch?) altogether?
    
CPUMotherboardGraphicsRAM
i5-2500K Biostar TP67B+ XFX HD5750 1GB 2x4GB DDR3 Corsair 1600 
Hard DriveOSMonitorPower
60GB OCZ SSD, 2x160GB HDD RAID0, 500GB+500GB+1.5TB Windows 7 Ultimate 64-bit Samsung SyncMaster 930B Antec SmartPower 450w 
Case
Antec 900 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
i5-2500K Biostar TP67B+ XFX HD5750 1GB 2x4GB DDR3 Corsair 1600 
Hard DriveOSMonitorPower
60GB OCZ SSD, 2x160GB HDD RAID0, 500GB+500GB+1.5TB Windows 7 Ultimate 64-bit Samsung SyncMaster 930B Antec SmartPower 450w 
Case
Antec 900 
  hide details  
Reply
post #10 of 24
Quote:
Originally Posted by eNakiruh View Post
My latency at the moment is perfectly fine but for 3-8 hours at a time I will receive 200-400ms to everything
Sudden rise in ping like that is usually caused by torrenting or streaming. I suggest you confront the people you share connection with about it.
The Beast
(14 items)
 
  
CPUMotherboardGraphicsRAM
i5 2500k @ 4.8GHz (1.40v) ASUS P8P67-M PRO Sapphire HD 6950 2GB 8GB Ripjaws-X 1600Mhz 
Hard DriveOSMonitorKeyboard
Samsung SpinPoint 500GB @ 7200RPM Windows 7 Ultimate x64 Dell 24" UltraSharp U2412M IPS Steelseries 7G 
PowerCaseMouseMouse Pad
Corsair HX 850W Xion (white) Steelseries Xai Steelseries 9HD 
Audio
Sennheiser HD 650 w/ Fiio E7+E9 
  hide details  
Reply
The Beast
(14 items)
 
  
CPUMotherboardGraphicsRAM
i5 2500k @ 4.8GHz (1.40v) ASUS P8P67-M PRO Sapphire HD 6950 2GB 8GB Ripjaws-X 1600Mhz 
Hard DriveOSMonitorKeyboard
Samsung SpinPoint 500GB @ 7200RPM Windows 7 Ultimate x64 Dell 24" UltraSharp U2412M IPS Steelseries 7G 
PowerCaseMouseMouse Pad
Corsair HX 850W Xion (white) Steelseries Xai Steelseries 9HD 
Audio
Sennheiser HD 650 w/ Fiio E7+E9 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Networking & Security
Overclock.net › Forums › Software, Programming and Coding › Networking & Security › Latency Issue ($$$ for helping)