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XFX: Yet Another Warranty Denial - Page 17

post #161 of 440
Quote:
Originally Posted by jomoxhwang View Post
I got you. I've read accounts that indicate that he's the one who responds to BBB cases as well. Quite the authority he has at XFX! Haha
It's what he gets paid to do.
Being the head of the RMA department, that's where all of the debates will take place.
    
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post #162 of 440
Thread Starter 
Quote:
Originally Posted by tsm106 View Post
Have you filed a claim with UPS as well?
At this point, I still am not sold that the damage could have occurred during the transit. Others have shared the same thoughts. Like, a capacitor cap?

Currently, I'm waiting to hear back from a manager at XFX. When Monday rolls in, I'll look to BBB.
post #163 of 440
I've had a very similar problem with PNY. "Lifetime Warranty" they say... 2 hours over the phone articulating my problems and needs. Escalated to RMA "top brass". No dice.

DO NOT BUY PNY! Worst customer service i have ever dealt with.

I've had great experiences with: -ASUS
-Belkin
-MSI
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post #164 of 440
PM me reguarding anti-xfx boycott/club.
Edited by Xinoxide - 7/20/11 at 9:19pm
post #165 of 440
Bad luck :/


Here in Brasil, XFX is the only RMA you can count on...

Other brands don't even RMA... and if does... you can wait for 2-3 months. (and they will charge shipping, as XFX does.)
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post #166 of 440
Thread Starter 
Quote:
Originally Posted by Xinoxide View Post
PM me reguarding anti-xfx boycott/club.
PM me as well! I think we're waiting on two key people (one being a laywer?)
post #167 of 440
XFX have never charged me for shipping, from Hong Kong to Australia. Of course you have to pay to send it, but that's expected.

To the OP: That's not a capacitor, it's a resistor. This is a capacitor:



Did they not offer to repair the card for a fee of $20 or so?
post #168 of 440
Quote:
Originally Posted by linkin93 View Post
XFX have never charged me for shipping, from Hong Kong to Australia. Of course you have to pay to send it, but that's expected.

To the OP: That's not a capacitor, it's a resistor. This is a capacitor:



Did they not offer to repair the card for a fee of $20 or so?
http://www.google.com/search?btnG=1&...=SMD+Capacitor
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post #169 of 440
Quote:
Originally Posted by tout View Post
Make sure the serial numbers match...

The bottom left screw in XFX's picture looks stripped while in your picture it is perfect. This is either not your card or they damaged it while working on it.

Edit: I don't think this is your card, look to the right of the capacitors in question - see the group of two rows of 4 resistors or whatever they are? In your picture they are all the same size but in XFX's picture there are many that are smaller.
holy crow never even thought of that, are they so bad they mixing up customer cards?
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post #170 of 440
Quote:
Originally Posted by xxbassplayerxx View Post
I stand corrected then.

Still, they just shipped it back without offering to fix it?

At this point I'd recommend he either:

Solder on some new caps or

RMA to TD and hope they don't notice. Don't judge people on this either, when you're broke as anything you have to do what you can.
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