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XFX: Yet Another Warranty Denial - Page 18

post #171 of 440
Quote:
Originally Posted by tout View Post
Make sure the serial numbers match...

The bottom left screw in XFX's picture looks stripped while in your picture it is perfect. This is either not your card or they damaged it while working on it.

Edit: I don't think this is your card, look to the right of the capacitors in question - see the group of two rows of 4 resistors or whatever they are? In your picture they are all the same size but in XFX's picture there are many that are smaller.
Quote:
Originally Posted by cdoublejj View Post
holy crow never even thought of that, are they so bad they mixing up customer cards?
I'd make sure they didn't pull the switheroo on you
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post #172 of 440
Quote:
Originally Posted by linkin93 View Post
I stand corrected then.

Still, they just shipped it back without offering to fix it?

At this point I'd recommend he either:

Solder on some new caps or

RMA to TD and hope they don't notice. Don't judge people on this either, when you're broke as anything you have to do what you can.
Yo, not caps, they are resisters. BIG difference.



Anyways I have made it clear many times that I will never, nor will I ever let anyone by XFX.
 
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post #173 of 440
Quote:
Originally Posted by Lord Xeb View Post
Yo, not caps, they are resisters. BIG difference.



Anyways I have made it clear many times that I will never, nor will I ever let anyone by XFX.
http://www.google.com/search?btnG=1&...=SMD+Capacitor

post #174 of 440
has no one noticed that others have noticed it's a different card by comparing the pictures?

Quote:
Originally Posted by tout View Post
Make sure the serial numbers match...

The bottom left screw in XFX's picture looks stripped while in your picture it is perfect. This is either not your card or they damaged it while working on it.

Edit: I don't think this is your card, look to the right of the capacitors in question - see the group of two rows of 4 resistors or whatever they are? In your picture they are all the same size but in XFX's picture there are many that are smaller.
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post #175 of 440
Quote:
Originally Posted by cdoublejj View Post
has no one noticed that others have noticed it's a different card by comparing the pictures?
It's called paranoia. Look at the screw orientations, they're the same. And I can't tell what he's pointing about the two rows, they look the same. Even the nicks in the warranty stickers are the same.
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post #176 of 440
Did you read the whole thread? The serial numbers match and while there are a few things that make it look different, there are some things that are exactly the same that would be practically impossible to fake.
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post #177 of 440
I didn't have too many problems RMAing my 4890, but they did send back an inferior model (No software voltage control) and the thing was packed with dust bunnies. I mean PACKED. took a can of air to it, looked like the lint collector from a dryer that hasn't been cleaned twenty loads. Is it that hard to have an air compressor in their RMA shop to remove the dust...

As soon as I got it back, I sold it.

EVGA on the other hand is amazing. Friend of mine had a 480 GTX, we put a Zalman HS/F on it, after a week later it died. He sent in an RMA request explaining everything, including that we added a HS and fan, they said to just put the stock HS/F on and send it in. He did, it got replaced, within a week from the time he shipped his out.
Edited by Imrac - 7/20/11 at 10:13pm
 
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post #178 of 440
In contrast to the general consensus of this thread I'd like to shine some light in XFX's defense. Imagine if you owned a company, and someone wanted to RMA an entire card because of ONE damaged capacitor. And the card arrived to you already damaged.

I'd give the card back with a new capacitor and tell the user to do it himself. And/or simply deny the warranty.
post #179 of 440
Lol, xfx shot itself in the foot. They removed bolth resistors. THEY phyically altered the card worse than what they received it at. Simply file a small claims case(usually $25) and either they will no show or offer a settelment. You have legal proof you sent it undamaged.
post #180 of 440
Quote:
Originally Posted by Papas View Post
Lol, xfx shot itself in the foot. They removed bolth resistors. THEY phyically altered the card worse than what they received it at. Simply file a small claims case(usually $25) and either they will no show or offer a settelment. You have legal proof you sent it undamaged.
Not really, but he has proof it came back worse than the pic that XFX sent him. Thus they damaged it worse, it's makes me scratch my head. Why? He has that going for him, but I think with this he can escalate it.
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