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XFX: Yet Another Warranty Denial - Page 19

post #181 of 440
Also, normal usps has $100 insurance if sent priority
post #182 of 440
Quote:
Originally Posted by kiwiasian View Post
In contrast to the general consensus of this thread I'd like to shine some light in XFX's defense. Imagine if you owned a company, and someone wanted to RMA an entire card because of ONE damaged capacitor. And the card arrived to you already damaged.

I'd give the card back with a new capacitor and tell the user to do it himself. And/or simply deny the warranty.
or you could charge them 15 bucks to solder the new on. this cards also needs reflow all the symptoms he mention are a typical reflow repair where i work. Not any of that oven or heat gun junk a real pro reflow with a solder station and proper fluxes.
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post #183 of 440
Thread Starter 
Quote:
Originally Posted by linkin93 View Post
XFX have never charged me for shipping, from Hong Kong to Australia. Of course you have to pay to send it, but that's expected.

To the OP: That's not a capacitor, it's a resistor. This is a capacitor:



Did they not offer to repair the card for a fee of $20 or so?
They did not offer to repair the card. RMA was rejected clean-cut, and the card was sent back very quickly...
post #184 of 440
Thread Starter 
Quote:
Originally Posted by kiwiasian View Post
In contrast to the general consensus of this thread I'd like to shine some light in XFX's defense. Imagine if you owned a company, and someone wanted to RMA an entire card because of ONE damaged capacitor. And the card arrived to you already damaged.

I'd give the card back with a new capacitor and tell the user to do it himself. And/or simply deny the warranty.
Imagine being a customer who sent a physically-perfect card and received with parts of it broken. The card, upon its first arrival, was artifacting, but hey, that's valid for RMA. After <two months of minor usage, they kill the lifetime warranty for me, lol.

And as far as I know, the capacitor caps/resistors were NOT damaged when I first bought them. That is to say, I could not have known whether they were lightly soldered or not, but they DID work, and when they finally gave out, they were STILL on the card. It is when THEY opened the package, the caps/resistors were magically damaged, thus voiding the 2-month-long warranty that failed to serve any purpose.

And no, I was not given a new capacitor. If you were the company head, I guess XFX would be a little better?
Edited by jomoxhwang - 7/20/11 at 11:59pm
post #185 of 440
Thread Starter 
Quote:
Originally Posted by Papas View Post
Lol, xfx shot itself in the foot. They removed bolth resistors. THEY phyically altered the card worse than what they received it at. Simply file a small claims case(usually $25) and either they will no show or offer a settelment. You have legal proof you sent it undamaged.
^this. Probably easier/better via BBB. But I should let XFX know about this thread, lest they want to salvage their company's reputation by shedding some light on who actually physically damaged it, and taking the blame for it as they logically should.
post #186 of 440
Op has proof he sent card in undamaged, the damage they are claiming could not come from shipping unless the box it was sent in was damaged. This damaged happened in the care of xfx, plain and simple. Some crap-bag employee just didnt want to admit it to there boss so they blamed op.
post #187 of 440
Thread Starter 
Quote:
Originally Posted by Papas View Post
Op has proof he sent card in undamaged, the damage they are claiming could not come from shipping unless the box it was sent in was damaged. This damaged happened in the care of xfx, plain and simple. Some crap-bag employee just didnt want to admit it to there boss so they blamed op.
Exactly my thoughts.
post #188 of 440
Quote:
Originally Posted by Papas View Post
Op has proof he sent card in undamaged, the damage they are claiming could not come from shipping unless the box it was sent in was damaged. This damaged happened in the care of xfx, plain and simple. Some crap-bag employee just didnt want to admit it to there boss so they blamed op.
Quote:
Originally Posted by jomoxhwang View Post
Exactly my thoughts.
That is just crazy talk. You will get no where blaming some unknown employee whose chose you to have a vendetta against you randomly.

You say you didn't do it, but they received the card like that. You say it's them... how can you prove it? You can't even prove you sent it undamaged and vice versa. The only variable is the shipper and now the 2nd missing cap.

You should work on them with the idea that the card was defective, which according to your statement it was from day one. If one cap fell off on the way to XFX, and another fell off on the way back... kinda seems obvious it's a QC issue. Now if you went at them like some mysterious XFX employee is plotting against me... yea good luck with that. You have no proof and they'd laugh at you as they should.
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post #189 of 440
Thread Starter 
Quote:
Originally Posted by tsm106 View Post
That is just crazy talk. You will get no where blaming some unknown employee whose chose you to have a vendetta against you randomly.

You say you didn't do it, but they received the card like that. You say it's them... how can you prove it? You can't even prove you sent it undamaged and vice versa. The only variable is the shipper and now the 2nd missing cap.

You should work on them with the idea that the card was defective, which according to your statement it was from day one. If one cap fell off on the way to XFX, and another fell off on the way back... kinda seems obvious it's a QC issue. Now if you went at them like some mysterious XFX employee is plotting against me... yea good luck with that. You have no proof and they'd laugh at you as they should.
Now answer me and other poster's question: Are you paid by XFX?
post #190 of 440
Quote:
Originally Posted by jomoxhwang View Post
Now answer me and other poster's question: Are you paid by XFX?
Lol, no. I'm giving you advice. If you accuse a company with no proof, you've put yourself in a corner with no where to go. You don't insult people that you need something from, golden rule of getting people to do what you want.
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