Overclock.net › Forums › Graphics Cards › AMD/ATI › XFX: Yet Another Warranty Denial
New Posts  All Forums:Forum Nav:

XFX: Yet Another Warranty Denial - Page 3

post #21 of 440
Can you replace the broken capacitor by soldering a new capacitor on the PCB? You should be able to get a replacement capacitor at Radio Shack for a relatively inexpensive price.
Stupid Box
(11 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5 6600k Gigabyte Z170N-Gaming 5 Asus GTX 970 DirectCU Mini Crucial Ballistix Sport 2 x 4GB DDR4 2400 CL16  
Hard DriveCoolingOSKeyboard
Samsung 850 EVO 250 GB M.2 SSD Prolimatech Samuel 17 w/ Ultra Sleek Vortex 12 Fan Windows 7 Home Premium KB87 Bluetooth CNC Acrylic Mechanical Keyboard 
PowerCaseMouse
SilverStone ST45SF-G 450w SFX PSU SG05W-Lite Logitech G602 Wireless Gaming Mouse 
  hide details  
Reply
Stupid Box
(11 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5 6600k Gigabyte Z170N-Gaming 5 Asus GTX 970 DirectCU Mini Crucial Ballistix Sport 2 x 4GB DDR4 2400 CL16  
Hard DriveCoolingOSKeyboard
Samsung 850 EVO 250 GB M.2 SSD Prolimatech Samuel 17 w/ Ultra Sleek Vortex 12 Fan Windows 7 Home Premium KB87 Bluetooth CNC Acrylic Mechanical Keyboard 
PowerCaseMouse
SilverStone ST45SF-G 450w SFX PSU SG05W-Lite Logitech G602 Wireless Gaming Mouse 
  hide details  
Reply
post #22 of 440
Whenever I RMA something, but ALWAYS put insurance on it. XFX told me to prior to shipping it, or my warranty may be void upon arrival.

I sent in a reference 5870, and they sent me back a non-reference 5870. I complained, and they allowed me to trade it in for a 6950 1GB free of charge, but I paid the extra money to get an HD 6970.

XFX has not treated me wrong. Just carefully word your messages to them, and they'll work with you. I spoke with Eric, Daniel, Mike, and about 4 others over one RMA. Sure it took a while, but I got my way!!!

I'll PM you the number to call to get this taken care of.

EDIT:
Check your e-mail. You'll find a good deal of information there.
Edited by Jaguarbamf - 7/19/11 at 1:44pm
    
CPUGraphicsGraphicsRAM
Intel i7 3630QM HD 7970M HD 7970M 2x4GB 1333MHz 
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 256GB mSata Seagate Momentus 750GB Western Digital Scorpio Blue 500GB DVD Burner 
OSMonitorMonitorKeyboard
Windows 7 64-Bit Ultimate 17.3" 1920x1080 Matte Screen Auria 27" 2560x1440 Back-lit Clevo Keyboard 
Power
330 Watt Power *BRICK*! 
  hide details  
Reply
    
CPUGraphicsGraphicsRAM
Intel i7 3630QM HD 7970M HD 7970M 2x4GB 1333MHz 
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 256GB mSata Seagate Momentus 750GB Western Digital Scorpio Blue 500GB DVD Burner 
OSMonitorMonitorKeyboard
Windows 7 64-Bit Ultimate 17.3" 1920x1080 Matte Screen Auria 27" 2560x1440 Back-lit Clevo Keyboard 
Power
330 Watt Power *BRICK*! 
  hide details  
Reply
post #23 of 440
Thread Starter 
Quote:
Originally Posted by tsm106 View Post
How do you know this guy didn't try putting on an aftermarket heatsink, damage card, try and rma got denied? And that's if he had a full length fan, ie. reference then he'd have something there. Tigerdirect doesn't even list a 5830 from xfx, soo I'm curious exactly how new this card is?
Should I screenshot my Order Confirmation from TD?
And in all honesty, I do not know hot to put on an aftermarket heatsink to begin with; I venture now at where it'd stick to.
Edited by jomoxhwang - 7/19/11 at 1:42pm
post #24 of 440
Quote:
Originally Posted by Atomfix View Post
Always take pictures of the card with date and time, prior to sending anything out for RMA's, because if something like this happens, you can go straight to the Tradeing Standards (In the UK) or get a lawyer, if you have the money that is.

No one can tell if a GPU or CPU is overclocked, unless they spend thousends, or millions examing the silicone on the GPU/CPU
How would a picture with a time and date help? You can stick a time and date on any picture. I don't see how to get around that. XFX truly blows though, sorry to hear about this.
Slow and Crappy
(13 items)
 
  
CPUMotherboardGraphicsRAM
Core i7 960 Asus Rampage II Gene GTX480 6x 2GB Mushkin Redline 
Hard DriveOSPowerCase
OCZ Vertex 3 MaxIOPS 120GB / 2x WD RE4 2TB RAID 1 Windows 7 Ultimate 64-bit SP1 Corsair TX850 V2 Lian-Li PC-A04B 
  hide details  
Reply
Slow and Crappy
(13 items)
 
  
CPUMotherboardGraphicsRAM
Core i7 960 Asus Rampage II Gene GTX480 6x 2GB Mushkin Redline 
Hard DriveOSPowerCase
OCZ Vertex 3 MaxIOPS 120GB / 2x WD RE4 2TB RAID 1 Windows 7 Ultimate 64-bit SP1 Corsair TX850 V2 Lian-Li PC-A04B 
  hide details  
Reply
post #25 of 440
Thread Starter 
Quote:
Originally Posted by jivenjune View Post
Can you replace the broken capacitor by soldering a new capacitor on the PCB? You should be able to get a replacement capacitor at Radio Shack for a relatively inexpensive price.
I would like to hope that could work, but the card was "artifacting" the day it arrived and completely shut down about two months later; when I took the card out, the capacitor was still there. Replacing the capacitor wouldn't fix the initial problem I had (whatever that caused artifacting).
post #26 of 440
Quote:
Originally Posted by Jaguarbamf View Post
Whenever I RMA something, but ALWAYS put insurance on it. XFX told me to prior to shipping it, or my warranty may be void upon arrival.

I'll PM you the number to call to get this taken care of.

Usually there's some form of insurance included when you ship - depending on who you use.
You just have to make sure it's enough and pay to top it up,if needed.
I would take it to a qualified electronics repair and have a new cap' soldered in place and send it back for RMA.
Shouldn't cost much.
A pic' of the damage would be nice.
post #27 of 440
Quote:
Originally Posted by jomoxhwang View Post
I would like to hope that could work, but the card was "artifacting" the day it arrived and completely shut down about two months later; when I took the card out, the capacitor was still there. Replacing the capacitor wouldn't fix the initial problem I had (whatever that caused artifacting).


The day it arrived? And you didn't think to return it to TD the next day? TD would email you a shipping label, it's their policy.

When I get a bad product, it's on it's way back to the vendor the next day... but that's just me.
The 3930
(26 items)
 
Junior's 3930
(22 items)
 
DATA/HTPC
(20 items)
 
  hide details  
Reply
The 3930
(26 items)
 
Junior's 3930
(22 items)
 
DATA/HTPC
(20 items)
 
  hide details  
Reply
post #28 of 440
Thread Starter 
Quote:
Originally Posted by timAHH View Post
How would a picture with a time and date help? You can stick a time and date on any picture. I don't see how to get around that. XFX truly blows though, sorry to hear about this.
It at least shows that what XFX suggested is wrong: getting caught while taking it out from the computer. I mean, you are right. I could have nicked it at UPS a minute before the receipt shows its shipping time. No one can get around it, and the problem really isn't the physical damage at all. Yes, it did void the warranty, but I think the problem was that the card was just defective upon arrival - which is why I first filed a Support Ticket.
post #29 of 440
If people want reliable card then stick to reference. No matter what happens if a reference card goes bad sellers like XFX blame AMD but if a non-reference goes bad which most likely does they blame it on you. Also getting non-reference cheap card like HD 5830 is asking for trouble. They are designed to work in the cheapest way possible.
Edited by ZealotKi11er - 7/19/11 at 3:26pm
Ishimura
(21 items)
 
Silent Knight
(13 items)
 
 
CPUMotherboardGraphicsRAM
Intel Core i7 3770K @ 4.6GHz ASRock Z77E-ITX eVGA GTX 1080 Ti Hybrid AMD Radeon R9 16GB DDR3-2400MHz  
Hard DriveHard DriveCoolingCooling
SanDisk Ultra II 960GB Toshiba X300 5TB Corsair H100i GTX eVGA Hybrid Water Cooler  
CoolingOSMonitorKeyboard
4x GentleTyphoon AP-15 Windows 10 Pro 64-Bit Philips Brilliance BDM4065UC 4K Razer BlackWidow Chroma  
PowerCaseMouseMouse Pad
eVGA SuperNOVA 750 G3 Define Nano S Logitech G502 Proteus Core PECHAM Gaming Mouse Pad XX-Large 
AudioAudioAudioAudio
Audioengine D1 DAC Mackie CR Series CR3 Audio-Technica ATH-M50 Sennheiser HD 598 
Audio
Sony XB950BT 
CPUMotherboardGraphicsRAM
AMD Phenom II X4 955 @ 4.2GHz ASUS M4A79XTD EVO AMD Radeon HD 7970 3GB @ 1200/1500 2x 4GB G.SKILL Ripjaws X DDR3-1600 
Hard DriveHard DriveHard DriveCooling
OCZ Agility 3 60GB WD Caviar Green 1.5TB 2 x Seagate Barracuda 2TB XSPC Raystorm 
CoolingCoolingOSPower
EK-FC7970 XSPC RS360 Windows 10 Pro 64-Bit Corsair TX750 
Case
NZXT Switch 810  
  hide details  
Reply
Ishimura
(21 items)
 
Silent Knight
(13 items)
 
 
CPUMotherboardGraphicsRAM
Intel Core i7 3770K @ 4.6GHz ASRock Z77E-ITX eVGA GTX 1080 Ti Hybrid AMD Radeon R9 16GB DDR3-2400MHz  
Hard DriveHard DriveCoolingCooling
SanDisk Ultra II 960GB Toshiba X300 5TB Corsair H100i GTX eVGA Hybrid Water Cooler  
CoolingOSMonitorKeyboard
4x GentleTyphoon AP-15 Windows 10 Pro 64-Bit Philips Brilliance BDM4065UC 4K Razer BlackWidow Chroma  
PowerCaseMouseMouse Pad
eVGA SuperNOVA 750 G3 Define Nano S Logitech G502 Proteus Core PECHAM Gaming Mouse Pad XX-Large 
AudioAudioAudioAudio
Audioengine D1 DAC Mackie CR Series CR3 Audio-Technica ATH-M50 Sennheiser HD 598 
Audio
Sony XB950BT 
CPUMotherboardGraphicsRAM
AMD Phenom II X4 955 @ 4.2GHz ASUS M4A79XTD EVO AMD Radeon HD 7970 3GB @ 1200/1500 2x 4GB G.SKILL Ripjaws X DDR3-1600 
Hard DriveHard DriveHard DriveCooling
OCZ Agility 3 60GB WD Caviar Green 1.5TB 2 x Seagate Barracuda 2TB XSPC Raystorm 
CoolingCoolingOSPower
EK-FC7970 XSPC RS360 Windows 10 Pro 64-Bit Corsair TX750 
Case
NZXT Switch 810  
  hide details  
Reply
post #30 of 440
Quote:
Originally Posted by jomoxhwang View Post
It at least shows that what XFX suggested is wrong: getting caught while taking it out from the computer. I mean, you are right. I could have nicked it at UPS a minute before the receipt shows its shipping time. No one can get around it, and the problem really isn't the physical damage at all. Yes, it did void the warranty, but I think the problem was that the card was just defective upon arrival - which is why I first filed a Support Ticket.

Was the card a refurb' when you bought it?
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: AMD/ATI
Overclock.net › Forums › Graphics Cards › AMD/ATI › XFX: Yet Another Warranty Denial