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XFX: Yet Another Warranty Denial - Page 21

post #201 of 440
Quote:
Originally Posted by Mit Namso View Post
radio shack is now "the source" and they don't sell electronic components anymore, just cellphones and stuff

and what was the joke name for radio shack?
I always thought it was:
"Radio Shack. You've got questions, we have blank stares."
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post #202 of 440
Quote:
Originally Posted by jomoxhwang View Post
Imagine being a customer who sent a physically-perfect card and received with parts of it broken. The card, upon its first arrival, was artifacting, but hey, that's valid for RMA. After <two months of minor usage, they kill the lifetime warranty for me, lol.

And as far as I know, the capacitor caps/resistors were NOT damaged when I first bought them. That is to say, I could not have known whether they were lightly soldered or not, but they DID work, and when they finally gave out, they were STILL on the card. It is when THEY opened the package, the caps/resistors were magically damaged, thus voiding the 2-month-long warranty that failed to serve any purpose.

And no, I was not given a new capacitor. If you were the company head, I guess XFX would be a little better?
Yeah I understand but you don't have any evidence that XFX did it.

Sure you have photos but that doesn't directly prove anything.
post #203 of 440
Quote:
Originally Posted by kiwiasian View Post
Yeah I understand but you don't have any evidence that XFX did it.

Sure you have photos but that doesn't directly prove anything.
They both have the same exact evidence (i.e. photos saying the other party is responsible).

This is when any company other than XFX would take the loss to keep a happy customer. But XFX apparently has extremely stringent RMA policies and are out to get everyone. That's not the kind of company I want to deal with...
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post #204 of 440
Yeah its not like this hasn't happened before with XFX. They're just a really crappy company IMO.
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post #205 of 440
XFX sux!
     
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post #206 of 440
Such a shame... XFX used to be good, and my 8800GT (the last one I have) is sadly an XFX...
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post #207 of 440
My ongoing RMAs:

RMA #1
  • 7/8 4:00AM - Initial Contact
  • 7/8 3:15 PM - RMA Granted
  • 7/18 11:20AM - Card delivered to XFX
  • 7/19 7:30PM - Checked in
  • 7/20 2:00AM - Deemed faulty, XFX will contact
  • 7/20 6:00PM - No response, update requested
  • 7/21 4:30PM - No response, update requested

RMA #2:
  • 7/19 6:00AM - Initial contact
  • 7/21 5:00AM - No response, update requested
  • 7/21 4:30PM - No response, update requested

Not going so well...

Complaints:
  1. Almost two full days between receiving the package and checking it in
  2. Almost two days between telling me they would contact me and now... nothing yet
  3. Two and a half days after filing a request, still no response...
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post #208 of 440
+ 50 billion kagillion!!!!

I have never had a happy time dealing with those leptons.

Quote:
Originally Posted by claymanhb View Post
XFX sux!
post #209 of 440
Man.. that RMA department's staff must have the largest balls ever recorded. Blatantly damaging cards and blaming the customer... brilliant. Absolutely brilliant.
    
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post #210 of 440
wowzerz, what a bum deal. I can also tell you that another company I personally avoid is Diamond. (from now on)

I can recommend EVGA - I have only had good experiences with EVGA ever, just fallow the rules and make sure you register your EVGA products with them online. Also know what your buying and that some (not all) products have lifetime warranty through EVGA - pay close attention to product numbers.

EVGA products cost slightly more, but you cant argue with excellent customer service. If they ever start manufacturing AMD video cards I will really be happy.
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