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XFX: Yet Another Warranty Denial - Page 23

post #221 of 440
Them bastards didn't want to replace my 8600 GT which had a blown capacitor years ago, ever since then, down with XFX.
post #222 of 440
Quote:
Originally Posted by ljason8eg View Post
I had a Diamond 5770 that needed RMA. They did end up replacing the card for me but it took about a month which is ridiculous.
thnx for the info. Did they give you a hard time / attitude or where they just slow to respond and stuff? Where they trying to weasel their way out of the rma?
    
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post #223 of 440
Quote:
Originally Posted by Steven-1979 View Post
thnx for the info. Did they give you a hard time / attitude or where they just slow to respond and stuff? Where they trying to weasel their way out of the rma?
They never tried to weasel their way out, but they just never responded to my emails inquiring about my RMA. I tried calling after that but no one on the phone seemed to know what was going on either.
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post #224 of 440
I just want to point out some simple facts for people...

Think about it for a moment. He has a picture of his card before the actual shipment. There's no evidence of a package that's damaged or xfx claiming the package came damaged. There's no adjacent damage to other components to suggest shipping damage. Wouldn't it be evident that if the package came damaged that XFX would document this? I doubt XFX would secretly keep this information from the customer for a reason of denial.

So what proof does XFX have that proves they didn't break it? They never claimed the box came damaged. They do not have proper documentation showing the card was damaged straight from the shipping package. Again, all they have is a picture of a broken card while in their care without a single morsel of evidence suggesting the customer or ups done it. Only proof XFX has is that they are broken, which is what everyone already knows and can't be really seen as proof. Now that they removed the capacitors implicates them even more.

On top of all that the fact that the capacitors are broken aren't even why the card is malfunctioning. I would even bet the OP could throw the card back into the system as is, and it would still behave identically to how he sent it out.
Edited by HarryBahzack - 7/21/11 at 10:23am
post #225 of 440
Seems they've now gotten my card ready to ship

Quote:
[JASONN 7/21/2011 6:12:17 PM] We have despatched your recent returns ref: [removed] via www.fedex.com with tracking reference: [removed]. If you have any queries regarding this action - please send a message to the support team. Thank You. XFX Support Team
They didn't say if they fixed it or replaced it or even what was wrong. I asked in response.
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post #226 of 440
Quote:
Originally Posted by jomoxhwang View Post
Will watch out for BFG as well... And XFX from now on!
BFG doesn't exist anymore. They died a while back.
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post #227 of 440
Quote:
Originally Posted by HarryBahzack View Post
I just want to point out some simple facts for people...

Think about it for a moment. He has a picture of his card before the actual shipment. There's no evidence of a package that's damaged or xfx claiming the package came damaged. There's no adjacent damage to other components to suggest shipping damage. Wouldn't it be evident that if the package came damaged that XFX would document this? I doubt XFX would secretly keep this information from the customer for a reason of denial.

So what proof does XFX have that proves they didn't break it? They never claimed the box came damaged. They do not have proper documentation showing the card was damaged straight from the shipping package. Again, all they have is a picture of a broken card while in their care without a single morsel of evidence suggesting the customer or ups done it. Only proof XFX has is that they are broken, which is what everyone already knows and can't be really seen as proof. Now that they removed the capacitors implicates them even more.

On top of all that the fact that the capacitors are broken aren't even why the card is malfunctioning. I would even bet the OP could throw the card back into the system as is, and it would still behave identically to how he sent it out.
XFX won't claim the user damaged it, just that "they" received the card damaged upon inspection then refer to the void if damaged section of the warranty. This forces the user to deal with UPS, it's how the "system" works. If you one goes and accuses XFX of damaging the card, etc... that's really painting yourself into a corner.

I've stated this before that the OP should escalate and not accuse them and instead just ask what the heck is going on, why is the card more damaged from when he sent in, then from the pic XFX themselves sent to the OP, till when he received the card. Push XFX to come to a conclusion that gets you a positive outcome, not go in there guns blazing accusatory from step one and not give yourself a way out.

Quote:
Originally Posted by xxbassplayerxx View Post
Seems they've now gotten my card ready to ship



They didn't say if they fixed it or replaced it or even what was wrong. I asked in response.
If there's no response it usually means a replacement. If there was something bad, like denial they'd let you know. When I got my HX1000 replaced by Corsair, they just said to send it in. I heard nothing back until the account was updated with a tracking number. Then I got a brand new HX1000 at the door step. Corsair support rocks in how they just up and send new gear not refurbed.
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post #228 of 440
Quote:
Originally Posted by tsm106;14296457 
XFX won't claim the user damaged it, just that "they" received the card damaged upon inspection then refer to the void if damaged section of the warranty. This forces the user to deal with UPS, it's how the "system" works. If you one goes and accuses XFX of damaging the card, etc... that's really painting yourself into a corner.

I've stated this before that the OP should escalate and not accuse them and instead just ask what the heck is going on, why is the card more damaged from when he sent in, then from the pic XFX themselves sent to the OP, till when he received the card. Push XFX to come to a conclusion that gets you a positive outcome, not go in there guns blazing accusatory from step one and not give yourself a way out.



If there's no response it usually means a replacement. If there was something bad, like denial they'd let you know. When I got my HX1000 replaced by Corsair, they just said to send it in. I heard nothing back until the account was updated with a tracking number. Then I got a brand new HX1000 at the door step. Corsair support rocks in how they just up and send new gear not refurbed.



If the OP were to file in a court of law just b/c the "system" works in that manner doesn't mean XFX is immune to providing proof it was not damaged in their care.
post #229 of 440
I bet OP would be more credible in a court of law since he has the pics, and one would assume could also get those UPS store guys who saw him take the pics as witnesses
    
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post #230 of 440
Quote:
Originally Posted by xxbassplayerxx View Post
My ongoing RMAs:

RMA #1
  • 7/8 4:00AM - Initial Contact
  • 7/8 3:15 PM - RMA Granted
  • 7/18 11:20AM - Card delivered to XFX
  • 7/19 7:30PM - Checked in
  • 7/20 2:00AM - Deemed faulty, XFX will contact
  • 7/20 6:00PM - No response, update requested
  • 7/21 4:30PM - No response, update requested

RMA #2:
  • 7/19 6:00AM - Initial contact
  • 7/21 5:00AM - No response, update requested
  • 7/21 4:30PM - No response, update requested

Not going so well...

Complaints:
  1. Almost two full days between receiving the package and checking it in
  2. Almost two days between telling me they would contact me and now... nothing yet
  3. Two and a half days after filing a request, still no response...
Just to update this, RMA #1 (a 4890) has been replaced with a 6850. It will ship out today.

RMA #2 has finally been answered. I'm currently explaining my issue to the tech. Timeliness was an issue, but so far results are good.
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