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XFX: Yet Another Warranty Denial - Page 25

post #241 of 440
Quote:
Originally Posted by HarryBahzack View Post
Now components knocked off or damaged in your care is a whole 'nother can of worms. I think the proof in this scenario is overwhelmingly against your company. The precision that would be required of an external blow to cause said damage on the card during shipping would either cause damage to the surrounding area and damage or breaching of the outside material. Yet, the only parts damaged are the capacitors themselves now that your company has damaged it even further by removing the other.
A valid point. A few things though, it doesn't take precision or even much in the way of force to take those kinds of capacitors off, rubbing up against anything can do it. In this particular case it now comes down to a he said/she said argument. We take pictures right on opening and inspecting the package, and now there are pictures that were taken right before shipment. Really who can validate either one.

I will say that there are only two people that can unpack and receive RMA's, and they do not get penalized if they have an accident, there would be no motivation for our staff to hide accidentally damaging the cards.

The capacitors on arrival were hanging on by a thread, simply brushing against the anti-static bag after the pictures were taken brushed them off the rest of the way.
post #242 of 440
And to think I was gonna buy a bunch of xfx products this August. Nope no way now. Replace the guys card shyster.
XFX needs to make a claim with UPS then. Send the guy a new card.
Edited by MechanicalHand - 7/21/11 at 1:59pm
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post #243 of 440
Quote:
Originally Posted by XFXusasupport View Post
A valid point. A few things though, it doesn't take precision or even much in the way of force to take those kinds of capacitors off, rubbing up against anything can do it. In this particular case it now comes down to a he said/she said argument. We take pictures right on opening and inspecting the package, and now there are pictures that were taken right before shipment. Really who can validate either one.

I will say that there are only two people that can unpack and receive RMA's, and they do not get penalized if they have an accident, there would be no motivation for our staff to hide accidentally damaging the cards.

The capacitors on arrival were hanging on by a thread, simply brushing against the anti-static bag after the pictures were taken brushed them off the rest of the way.
Unless there were signs of force(marks on the bag from an impact) it sounds like a bad soldering job to me. And simply "brushing against the anti-static bag" makes it a very likely scenario that they(the capacitors) were incorrectly applied. Even in your images, it does not show physical damage to anywhere but the capacitors. In his image, which he took as he was putting them in a box there is no damage.

I am sorry, but with the way you are handling it, i will never buy XFX again. He has proof he sent the card undamaged, There is no mention that the box was damaged, It was in your care where it was suddenly damaged. Sounds like you are blaming the consumer and i don't deal with companies like that.
post #244 of 440
XFX is turning out to be worst then MSI with RMA's it seems. Not good.
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post #245 of 440
Quote:
Originally Posted by XFXusasupport View Post
A valid point. A few things though, it doesn't take precision or even much in the way of force to take those kinds of capacitors off, rubbing up against anything can do it. In this particular case it now comes down to a he said/she said argument. We take pictures right on opening and inspecting the package, and now there are pictures that were taken right before shipment. Really who can validate either one.

I will say that there are only two people that can unpack and receive RMA's, and they do not get penalized if they have an accident, there would be no motivation for our staff to hide accidentally damaging the cards.

The capacitors on arrival were hanging on by a thread, simply brushing against the anti-static bag after the pictures were taken brushed them off the rest of the way.
Start recording the unboxing of the product, that would definetly take away the he said/she said. I would think as a company with your track record of RMA denials you would have already started this.
post #246 of 440
Yeah, what piss poor customer support. Those things don't just "brush off" unless you're jabbing at them with a screwdriver or similar object.
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post #247 of 440
Quote:
Originally Posted by ljason8eg View Post
Yeah, what piss poor customer support. Those things don't just "brush off" unless you're jabbing at them with a screwdriver or similar object.
Think im going to make a video of how "easily" it is to knock some of those off(let me grab a hammer and chisel lol)...looky here, i have an old xfx 7600gt sitting right here....hmmm
post #248 of 440
OP can you tell us the date you mailed the card for RMA?
post #249 of 440
swear, if i had the $ i would send op the $ to replace the card if he swore he would never buy XFX again.
post #250 of 440
Quote:
Originally Posted by Papas View Post
Think im going to make a video of how "easily" it is to knock some of those off(let me grab a hammer and chisel lol)...looky here, i have an old xfx 7600gt sitting right here....hmmm
I know I was trying to unscrew a heatsink from one of my old Nvidia cards, screwdriver slipped and it slammed into one of them. No worse for the wear. Couldn't even tell it had been hit.
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