Originally Posted by HarryBahzack
Your company's warranty guidelines don't give you the right or the immunity from US Consumer Right Laws to void warranty for alterations made to the product that did not cause the defect or malfunction.
For example. If I decided I wanted to key the paint on my brand new car doesn't give the right for a dealership to not warranty the engine and drive train.
By your examples of alternations I couldn't even write my name with a sharpie on the heatsink so it's not accidentally swapped or stolen at a lan party.
Now components knocked off or damaged in your care is a whole 'nother can of worms. I think the proof in this scenario is overwhelmingly against your company. The precision that would be required of an external blow to cause said damage on the card during shipping would either cause damage to the surrounding area and damage or breaching of the outside material. Yet, the only parts damaged are the capacitors themselves now that your company has damaged it even further by removing the other.
You're taking the side of the OP which is excepted as OP like us are consumers
HOWEVER you cannot say 100% that OP did not cause the damage upon packing. From what he's said, he had UPS pack the card for him. He did not himself pack the card
Perhaps when UPS packed it, they did damage to the card, you don't know
You're accusing a corporation that lets be honest many people attempt to fraudulently get claims from. People who overclock and burn out the GPU (their faults) process RMA. In another MSI thread, someone said to just put the broken fan blade on a Twin Frozer into the box and claim it broke during shipping (aka another fraud attempt). This situation is very unfortunate for the OP, however there's really no "law" that XFX is breaking.
Please show example what US Consumer Right Laws XFX broke in this case.
In your example, if you wrote something on the heatsink of the card that was strictly cosmetics, it wouldn't have any affect and would be covered warranty-wise.
HOWEVER, if you decided to key a cylinder, i can guarantee the car warranty will not cover the engine.