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XFX: Yet Another Warranty Denial - Page 26

post #251 of 440
Quote:
Originally Posted by Steven-1979 View Post
Is anyone else bothered that the company took the time to show up and post here but is still denying the OP his claim? I mean you'd think they would realize the bad publicity in itself is worth accepting the claim after reading through this huge thread (and the other ones).
We are more than happy to reconsider a decision that's been made. And I can review this particular decision, I have not gone through all the particulars in this case yet though.
post #252 of 440
Quote:
Originally Posted by ljason8eg View Post
Yeah, what piss poor customer support. Those things don't just "brush off" unless you're jabbing at them with a screwdriver or similar object.
From my understanding they brushed off after the picture was taken, so happened in the anti-static bag after the initial inspection.
post #253 of 440
Quote:
Originally Posted by XFXusasupport View Post
We are more than happy to reconsider a decision that's been made. And I can review this particular decision, I have not gone through all the particulars in this case yet though.
Can you explain why your tech support denies warranties based on overclocking when people have mentioned in there support threads that they dont overclock? It just seems like XFX is looking for any reason to deny a RMA, and if they dont have one they make one up. I saw the old thread where XFX denied warrantied based on flux residue left on BY XFX...has that been addressed yet either or are others still being denied based on that?
post #254 of 440
It would take xfx repair people 10 minutes to fix the card. It looks like a shotty job made a crappy product. instead piss a customer off for life. You win.
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post #255 of 440
Never bought an XFX product and don't plan on it now.

Too many other great companies to choose from.

Not really liking the outcome of this thread.

Edit: You know thinking about it now, all though some may disagree, but if before you buy from a company have to think to yourself "Gotta film myself opening it up, just to make sure an RMA is honored." you probably shouldn't buy from that company. Just my .
Edited by kennyparker1337 - 7/21/11 at 2:12pm
post #256 of 440
I hope I never have these problems... So far my card has been working just fine.

This would be ridiculous, but maybe if we film ourselves opening the entire package and inspecting it upon arrival so as to prove we had nothing to do with the card being faulty.
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post #257 of 440
So basically in a "he said/she said" situation, they don't go with the customer's side but against the customer? Also, this still doesn't change the fact that the picture at the ups store shows that the resistor was not the problem since it was not damaged until the rma was already underway ... ie- the rejection of this warranty is not based on the problem itself, but instead on a technicality.

Quote:
Originally Posted by Papas View Post
Can you explain why your tech support denies warranties based on overclocking when people have mentioned in there support threads that they dont overclock? It just seems like XFX is looking for any reason to deny a RMA, and if they dont have one they make one up. I saw the old thread where XFX denied warrantied based on flux residue left on BY XFX...has that been addressed yet either or are others still being denied based on that?
It sounds like they look for technicalities to reject claims.
    
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post #258 of 440
Quote:
Originally Posted by XFXusasupport View Post
From my understanding they brushed off after the picture was taken, so happened in the anti-static bag after the initial inspection.
Why didnt you return them to the customer? it is his property after all right? They stayed on long enough to take a pic while holding it in midair, but putting it back in the bag they fell off. Its like sending in a tv to be repaired and the screen falls out, than they send back just the empty case with no screen.
post #259 of 440
Quote:
Originally Posted by HarryBahzack View Post
Your company's warranty guidelines don't give you the right or the immunity from US Consumer Right Laws to void warranty for alterations made to the product that did not cause the defect or malfunction.

For example. If I decided I wanted to key the paint on my brand new car doesn't give the right for a dealership to not warranty the engine and drive train.

By your examples of alternations I couldn't even write my name with a sharpie on the heatsink so it's not accidentally swapped or stolen at a lan party.



Now components knocked off or damaged in your care is a whole 'nother can of worms. I think the proof in this scenario is overwhelmingly against your company. The precision that would be required of an external blow to cause said damage on the card during shipping would either cause damage to the surrounding area and damage or breaching of the outside material. Yet, the only parts damaged are the capacitors themselves now that your company has damaged it even further by removing the other.
You're taking the side of the OP which is excepted as OP like us are consumers
HOWEVER you cannot say 100% that OP did not cause the damage upon packing. From what he's said, he had UPS pack the card for him. He did not himself pack the card
Perhaps when UPS packed it, they did damage to the card, you don't know

You're accusing a corporation that lets be honest many people attempt to fraudulently get claims from. People who overclock and burn out the GPU (their faults) process RMA. In another MSI thread, someone said to just put the broken fan blade on a Twin Frozer into the box and claim it broke during shipping (aka another fraud attempt). This situation is very unfortunate for the OP, however there's really no "law" that XFX is breaking.

Please show example what US Consumer Right Laws XFX broke in this case.

In your example, if you wrote something on the heatsink of the card that was strictly cosmetics, it wouldn't have any affect and would be covered warranty-wise.
HOWEVER, if you decided to key a cylinder, i can guarantee the car warranty will not cover the engine.
post #260 of 440
Quote:
Originally Posted by Papas View Post
Can you explain why your tech support denies warranties based on overclocking when people have mentioned in there support threads that they dont overclock? It just seems like XFX is looking for any reason to deny a RMA, and if they dont have one they make one up. I saw the old thread where XFX denied warrantied based on flux residue left on BY XFX...has that been addressed yet either or are others still being denied based on that?
In United States and Canada we allow for Overclocking and changing out the stock cooler, as long as a unit is return to stock factory condition before being sent in. We wouldn't deny an RMA number for overclocking in North America.

If there is a case of this happening in North America I would like to know about it, and I will get that fixed, as that should never happen.
Edited by XFXusasupport - 7/21/11 at 2:14pm
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