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XFX: Yet Another Warranty Denial - Page 27

post #261 of 440
Quote:
Originally Posted by azianai View Post
You're taking the side of the OP which is excepted as OP like us are consumers
HOWEVER you cannot say 100% that OP did not cause the damage upon packing. From what he's said, he had UPS pack the card for him. He did not himself pack the card
Perhaps when UPS packed it, they did damage to the card, you don't know

You're accusing a corporation that lets be honest many people attempt to fraudulently get claims from. People who overclock and burn out the GPU (their faults) process RMA. In another MSI thread, someone said to just put the broken fan blade on a Twin Frozer into the box and claim it broke during shipping (aka another fraud attempt). This situation is very unfortunate for the OP, however there's really no "law" that XFX is breaking.

Please show example what US Consumer Right Laws XFX broke in this case.

In your example, if you wrote something on the heatsink of the card that was strictly cosmetics, it wouldn't have any affect and would be covered warranty-wise.
HOWEVER, if you decided to key a cylinder, i can guarantee the car warranty will not cover the engine.
You are forgetting one MAJOR fact, XFX FRAUDULENTLY DENIED RMA's based on residue left over from there process...lets not forget this fact, IT WAS JUST RESIDUE AND DID NOT AFFECT THE CARD AT ALL and they DENIED RMA's anyways.
post #262 of 440
What's the point of a warranty that refuses stuff like this. User damaged or not. How hard would it be to have just replaced the caps? Even if it cost the user a little. Also I have to agree that they'd be impossible to "just brush off". I use a tooth brush on lots of electronics, and never once has anything just brushed off.
Until this person gets a hardware rep badge/verified I'm taking it all with a grain of salt.
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post #263 of 440
Quote:
Originally Posted by azianai;14298277 
Please show example what US Consumer Right Laws XFX broke in this case.


magnuson and moss act of 1976.
post #264 of 440
Quote:
Originally Posted by harrybahzack View Post
magnuson and moss act of 1976.
qft

To sum it up, A company cannot deny warranty based on, lets say RESIDUE ON THE CARD if it has NOTHING to do with the problem the card is having!!!!!
post #265 of 440
Quote:
Originally Posted by HarryBahzack View Post
magnuson and moss act of 1976.

lol, nice
    
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post #266 of 440
Quote:
Originally Posted by XFXusasupport View Post
In United States and Canada we allow for Overclocking and changing out the stock cooler, as long as a unit is return to stock factory condition before being sent in. We wouldn't deny an RMA number for overclocking in North America.

If there is a case of this happening in North America I would like to know about it, and I will get that fixed, as that should never happen.
Then why is there a "Warranty void if removed" sticker on the HSF bracket?
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post #267 of 440
Quote:
Originally Posted by Papas View Post
You are forgetting one MAJOR fact, XFX FRAUDULENTLY DENIED RMA's based on residue left over from there process...lets not forget this fact, IT WAS JUST RESIDUE AND DID NOT AFFECT THE CARD AT ALL and they DENIED RMA's anyways.
Again He said she said
I had the same residue on my card that i RMA'ed, and they told me it was just manufacturing process
Are we sure its the same residue? I don't know
But I double-checked with XFX when I received the card and it showed it to XFX, and they told me that.

Every manufacture has their share of horror stories: EVGA/XFX/Sapphire/MSI/Asus/Gigabyte/etc.
post #268 of 440
Quote:
Originally Posted by ChrisB17 View Post
Then why is there a "Warranty void if removed" sticker on the HSF bracket?
LOL, good point.
post #269 of 440
Quote:
Originally Posted by Steven-1979 View Post
So basically in a "he said/she said" situation, they don't go with the customer's side but against the customer? Also, this still doesn't change the fact that the picture at the ups store shows that the resistor was not the problem since it was not damaged until the rma was already underway ... ie- the rejection of this warranty is not based on the problem itself, but instead on a technicality.



It sounds like they look for technicalities to reject claims.
This is definitely poor customer service. If explained to a manager on the phone, maybe XFX would have made an exception sooner. Plus the card would be very quick and cheap to fix by people with SMD equipment, if the only defect were the loose caps.

But besides OP's claim, we have no way of knowing those pics were taken at the UPS store. If he took a wide shot also showing the UPS store inside and some UPS logos visible then zoomed in to the undamaged card on the packing table, then XFX would have absolutely no way out.

Next time remember your DNA samples when you want to RMA with XFX!
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post #270 of 440
Quote:
Originally Posted by HarryBahzack View Post
magnuson and moss act of 1976.
That applies to like the user adding a heatsink, and the maker can't deny a warranty due to aftermarket heatsink. Now if the user damages the card, I'm not sure how MMA protects the user from being free to damage a product then claim the warranty on it, afaik how the act works.
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