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XFX: Yet Another Warranty Denial - Page 28

post #271 of 440
Quote:
Originally Posted by azianai View Post
Again He said she said
I had the same residue on my card that i RMA'ed, and they told me it was just manufacturing process
Are we sure its the same residue? I don't know
But I double-checked with XFX when I received the card and it showed it to XFX, and they told me that.

Every manufacture has their share of horror stories: EVGA/XFX/Sapphire/MSI/Asus/Gigabyte/etc.
There is a thread here that details a crap load of people being denied for that residue, even XFX admitted its residue left over from the process, yet they denied it...how thick headed can you be? You might have been one of the lucky few who got through there RMA's thanks to NCspec's thread. You should really thank him for getting your RMA to go through
post #272 of 440
Dear XFXusasupport,

First, let me thank you for taking the time to come onto this forum and discuss the issue with us. I think that you can see by the sheer number of viewers, that this incident is at the forefront of our attention here at the ATI board. Remember, we're all prospective customers here. I would also like to mention that many of us are also members of the other overclocking forums. Basically, what happens here can either have a good or bad effect on your company's reputation. You can take a step towards regaining your customer pool's trust, or literally destroy your company's reputation in one swoop.

I feel that making this matter right would be in the best interest of your company. I can't imagine your superiors disagreeing. Since the actual cost to you guys are much lower on these cards, and taking into account the OP's lost time / money spent on shipping / frustrations, just send him a 6950 2gb model. I'm sure you guys have an extra one laying around, maybe a refurb, something. But toss the guy a bone, give him an upgrade, and make this matter right both in his and our eyes. Send the OP a 6950 2gb and lets get this whole incident behind us.
    
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post #273 of 440
Quote:
Originally Posted by Papas View Post
qft

To sum it up, A company cannot deny warranty based on, lets say RESIDUE ON THE CARD if it has NOTHING to do with the problem the card is having!!!!!
I'll just post this to "sum it up"
Quote:
The Act does not require that manufacturers or sellers of consumer products provide written warranties. Instead, the act requires that manufacturers and sellers who do warrant their products to clearly disclose the terms of the warranty so that the consumer understands his or her rights under the warranty.

In addition, according to the act, a written warranty on a consumer product that costs more than $10 must be clearly labeled as "full" or "limited." A full warranty means that whoever promises to fix the item must do so in cases of defect or where the item does not conform to the warranty. This action must be done within a reasonable time and without charge. A limited warranty can contain reasonable restrictions regarding the responsibilities of the manufacturer or seller for the repair or replacement of the item.
now lets look at XFX's Warranty page:
http://xfxforce.com/en-us/Help/Suppo...formation.aspx
Quote:
Limited Warranty on XFX GRAPHICS CARDS
FOR NORTH AMERICA (UNITED STATES AND CANADA)

XFX-branded hardware products purchased in the United States or Canada come with a limited hardware warranty that extends to end-user customers. Other persons in the distribution chain, including those purchasing hardware products for resale, are governed by a separate agreement.

What is covered by this limited hardware warranty?

This limited hardware warranty covers defects in materials and workmanship in your — our end-user customer's — XFX-branded Graphics Cards purchased in the United States and Canada after April 17, 2007.

What is not covered by this limited hardware warranty?

This limited hardware warranty does not cover:

* Software or drivers provided by XFX or third parties.
* Problems that result from: (1) external causes such as accident, abuse, or problems with electrical power, (2) usage that is not in accordance with product instructions, (3) failure to follow the product instructions or failure to perform preventive maintenance; (4) products that are not in their original condition or that are not complete with all original components, or (5) problems caused by using accessories, parts, or components not supplied by XFX.**
* Products for which XFX has not received payment.

** XFX has carefully selected the optimal thermal or fansink component for your graphics card model. We do not encourage the removal of components due to damage that may result in the process. XFX understands that some enthusiasts may choose to replace the original component with their own cooling solution. To support the gaming community, we recommend that you contact XFX prior to any modifications so that we can update your profile and product registration to avoid potential issues with warranty support. In addition, XFX support will be able to walk through the installation with you or provide feedback and pointers on available options for your specific product. You may even consider shipping your components to XFX and allow the technicians at XFX to perform the modification for you (shipping charges to XFX apply).

XFX’s responsibility for malfunctions and defects in hardware is limited to repair and replacement as set forth in this warranty statement. All express and implied warranties for the product, including but not limited to any implied warranties and conditions of merchantability and fitness for a particular purpose, are limited in time to the term of the limited warranty period reflected below. No warranties, whether express or implied, will apply after the limited warranty period has expired. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

We do not accept liability beyond the remedies provided for in this limited hardware warranty or for consequential or incidental damages, including, without limitation, any liability for third-party claims against you for damages, for products not being available for use, or for lost data or lost software. Our liability will be no more than the amount you paid for the product that is the subject of a claim. This is the maximum amount for which we are responsible. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
I've always documents anything with them and checked with them as well as EVGA and other manufactures before I do something.
With the new online ticket systems and Emails, its easy to keep a record of things.
post #274 of 440
Quote:
Originally Posted by tsm106;14298386 
That applies to like the user adding a heatsink, and the maker can't deny a warranty due to aftermarket heatsink. Now if the user damages the card, I'm not sure how MMA protects the user from being free to damage a product then claim the warranty on it, afaik how the act works.

It applies to any and all alterations. Aftermarket is just one aspect and NOT all potential changes the customer can do to the product.
post #275 of 440
Quote:
Originally Posted by tsm106 View Post
That applies to like the user adding a heatsink, and the maker can't deny a warranty due to aftermarket heatsink. Now if the user damages the card, I'm not sure how MMA protects the user from being free to damage a product then claim the warranty on it, afaik how the act works.
If the physical damage to the card does not effect the performance, they still cannot deny a warranty. this is exactly what XFX did, they never even tested it. 99% of people would just accept it and buy a new card, XFX got called on it and that is why they sent one of there minions here to try to save face.
post #276 of 440
Quote:
Originally Posted by Papas View Post
There is a thread here that details a crap load of people being denied for that residue, even XFX admitted its residue left over from the process, yet they denied it...how thick headed can you be? You might have been one of the lucky few who got through there RMA's thanks to NCspec's thread. You should really thank him for getting your RMA to go through
my RMA went through for a 8800GTS buddy, i don't think NCspec's thread had ANYTHING to do with me.

Also like i said, take a look at the massive pages of MSI complaints, Asus complaints, hell there's a full legion of people who are anti EVGA on this forum as heavy as the anti XFX people.

Every manufacture gets this stuff. Somehow I guess im just 100% lucky any RMA i've had to process always gets done properly.
post #277 of 440
Quote:
Originally Posted by Steven-1979 View Post
Dear XFXusasupport,

First, let me thank you for taking the time to come onto this forum and discuss the issue with us. I think that you can see by the sheer number of viewers, that this incident is at the forefront of our attention here at the ATI board. Remember, we're all prospective customers here. I would also like to mention that many of us are also members of the other overclocking forums. Basically, what happens here can either have a good or bad effect on your company's reputation. You can take a step towards regaining your customer pool's trust, or literally destroy your company's reputation in one swoop.

I feel that making this matter right would be in the best interest of your company. I can't imagine your superiors disagreeing. Since the actual cost to you guys are much lower on these cards, and taking into account the OP's lost time / money spent on shipping / frustrations, just send him a 6950 2gb model. I'm sure you guys have an extra one laying around, maybe a refurb, something. But toss the guy a bone, give him an upgrade, and make this matter right both in his and our eyes. Send the OP a 6950 2gb and lets get this whole incident behind us.
Now THIS^ is how you get a point across. +rep for being civil and providing legitimate feedback that the company can understand.
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post #278 of 440
Quote:
Originally Posted by Papas View Post
If the physical damage to the card does not effect the performance, they still cannot deny a warranty. this is exactly what XFX did, they never even tested it. 99% of people would just accept it and buy a new card, XFX got called on it and that is why they sent one of there minions here to try to save face.
for this thread, there are caps missing/damaged, how the hell does not effect performance?

And for the residue thread, are we sure its manufacture residue? Could OP have accidentally done something else? Im just saying remember there are tons of people trying to process fraud claims to all these companies, they have to take all cases with scrutiny

Now maybe if people actually attempted to communicate and reason with the companies, they'll be more receptive to helping you.
If I was the owner of said company, throwing a tantrum on the internet doesn't want to make me want to help you further.

Btw try to file against XFX on the warranty act they're breaking. Im sure if they're breaking the laws, you can get a Class Action suit against them.
Edited by azianai - 7/21/11 at 2:28pm
post #279 of 440
Seems to me as if XFX is becoming an F1 driver...


If you know what I'm saying...
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post #280 of 440
Quote:
Originally Posted by HarryBahzack View Post
It applies to any and all alterations. Aftermarket is just one aspect and NOT all potential changes the customer can do to the product.
This is incredible. You're saying the missing caps are alterations? And now there are people extorting the company on behalf of the OP, craziness. As if that would change the mind of the companies haters.

OP could have avoided this whole thing if he'd returned bad card like he stated it was from day 1. I still can't wrap my brain around that one.

Quote:
Originally Posted by caraboose View Post
Seems to me as if XFX is becoming an F1 driver...


If you know what I'm saying...
Was that a jab at Hami?
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