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XFX: Yet Another Warranty Denial - Page 30

post #291 of 440
Quote:
Originally Posted by tsm106;14298561 
That's a very easy option too. Besides that, OP could have returned the supposedly bad card the day after he got it, he'd have a replacement or a refund in 3 bizness days. He could have filed a claim with UPS, if he didn't do the damage and XFX says they didn't do the damage... seems obvious to me.

That decision still doesn't invalidate his warranty. And automatically placing blame on UPS is a potential disaster if they do not honor a damaged freight claim. Then he has conceded at the fact XFX has no part in the problem. As far as my experience and passed on knowledge regarding how XFX handles these scenarios I would suggest just going straight to small claims. You'll save yourself a crap ton of time in the long run.
post #292 of 440
Quote:
Originally Posted by azianai View Post
Sure, work on that vendetta, i hope it serves you better than the MW2 boycott, or the apparent BF3 boycott that's gonna happen.

Sorry, i personally won't take your argument seriously mainly because you tried to argued a legal point and can't prove it. And now you're just gonna resort to slander



Class action lawsuit, if its as clear as you say, it'll be fought by many law firms to take it

Anyway im done with work for the day, i will continue this convo tomorrow if you wish
Simple, its not slander if its true. And i have more to say, just waiting for the XFX rep to respond before i post it.
post #293 of 440
1 more reason i never buy xfx because they suck. And this is not trolling its fact.
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post #294 of 440
Quote:
Originally Posted by Steven-1979 View Post
Dear XFXusasupport,

First, let me thank you for taking the time to come onto this forum and discuss the issue with us. I think that you can see by the sheer number of viewers, that this incident is at the forefront of our attention here at the ATI board. Remember, we're all prospective customers here. I would also like to mention that many of us are also members of the other overclocking forums. Basically, what happens here can either have a good or bad effect on your company's reputation. You can take a step towards regaining your customer pool's trust, or literally destroy your company's reputation in one swoop.

I feel that making this matter right would be in the best interest of your company. I can't imagine your superiors disagreeing. Since the actual cost to you guys are much lower on these cards, and taking into account the OP's lost time / money spent on shipping / frustrations, just send him a 6950 2gb model. I'm sure you guys have an extra one laying around, maybe a refurb, something. But toss the guy a bone, give him an upgrade, and make this matter right both in his and our eyes. Send the OP a 6950 2gb and lets get this whole incident behind us.
Thank you for this comment, like I said in a previous post ill take a look into the case. And I may be able to get something done.

Being nice definitely helps in these cases.



As a side note magnuson and moss act of 1976. Has been mentioned a few times, just so everyone knows that act only covers "Full" warranties. Anytime you see the term "Limited" in front of a warranty technically The Magnuson and Moss act doesn't apply.

Not bringing that up to get out of honoring a warranty or anything like that, but just want to make sure everyone has accurate and correct information. Regarding computer part warranties.
post #295 of 440
Quote:
Originally Posted by HarryBahzack View Post
That decision still doesn't invalidate his warranty. And automatically placing blame on UPS is a potential disaster if they do not honor a damaged freight claim. Then he has conceded at the fact XFX has no part in the problem. As far as my experience and passed on knowledge regarding how XFX handles these scenarios I would suggest just going straight to small claims. You'll save yourself a crap ton of time in the long run.
Good point. Also, if it was UPS's fault, wasn't the onus on XFX to at least inform the sender that the box they received may have been damaged in shipping? I mean how would the sender even know if the receiver didn't inform him there was a problem with the shipment (I'm assuming they didn't, once again this thread is pretty long, so correct me if I missed something). I mean if I order something from newegg and the box is damaged in transit, I don't sit there hoping they magically find out the box was damaged file a claim with ups.
    
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post #296 of 440
Here is the nasty problem with doing what XFX is doing. Now, go search XFX warranty and take a look at google. #5 is overclock.net and all the horror stories. Only ones above us are XFX themselves.
post #297 of 440
well I guess I'm one of the lucky ones with dealing with XFX.

My father RMA'ed a non-ref 5850 to them, they sent it back it was still bad, then he told them he needed it to work and he asked for them to send him a better non-ref version (had better cooling) and they sent him that, and it worked flawlessly after that.

Then, my experience was my reference 5870 earlier this year had a fan issue, where the fan would make a high pitched noise, and it was shot, so I called them they told me that they would have to replace the card and that they dont have any fans to replace it with, so I would get a non-ref replacement. Then my package arrived and it was my same card back but with a fixed fan (They told me I was lucky that they had them in and it was a rare instance but they were able to just change the fan out and ship me back my same card) I was so happy that they didn't ship me a non-ref card back, and I got to keep my card.
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post #298 of 440
Quote:
Originally Posted by Papas;14298685 
Here is the nasty problem with doing what XFX is doing. Now, go search XFX warranty and take a look at google. #5 is overclock.net and all the horror stories. Only ones above us are XFX themselves.

I scrolled through the first 2 pages and most of them had headlines including the word "Beware".
post #299 of 440
Quote:
Originally Posted by XFXusasupport View Post
Thank you for this comment, like I said in a previous post ill take a look into the case. And I may be able to get something done.
Thank you very much for looking into this matter. We all know that you're a customer service rep and have nothing to do with what happened in the rma process or the previous claims about the residue. You're just here to help make things right and we all appreciate the effort you're putting into this and helping one of our fellow members out. It took a lot of initiative to register here to help save the company's reputation. Let's all hope this incident gets put behind everyone promptly.
    
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post #300 of 440
Quote:
Originally Posted by HarryBahzack View Post
I scrolled through the first 2 pages and most of them had headlines including the word "Beware".
This is what i am seeing
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