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XFX: Yet Another Warranty Denial - Page 34

post #331 of 440
Quote:
Originally Posted by azianai;14301511 
I don't mean OP's case, I was talking about Papas claim that XFX was breaking the law
If that was the case, any class action lawsuit would be a win right? Since he's claiming XFX has time and time again broken the law.



dunno about you, i had no problems with my RMA
maybe its just the few that have issues, the majority not having problems perhaps?

nah its just easier to bash a company. Let me know when you start the XFX Boycott club.

Love that you keep sticking up for a company THAT BLAMED THE NEGATIVE PRESS IT RECEIVED FROM THE "residue incident" on the guy who they denied an rma based on...well...NOTHING. Thats right, they blamed NCspec for the negative publicity they received from that thread. Than when I asked if it was true to the xfx rep on here he acts like that was never to be released to the public.

What you need to do is take some tome and read the magnison moss act. Its pretty cut and dry. They, xfx that is, violated the m.m. Act plain and simple. That is why they will loose wjen NCspec sues there butt. For god sake, the friggin residue they denied his rma for is in the dam newegg product pics, how stupid can you get.

Forgive my speling errors, im on my phone

Just to reiterate, NCspec did not call for a ban of xfx, people got pissed about the responses from xfx and that is wjat made the thread explode so big. So I ask, why is that NCspecs fauly? Why should he be blamed? Its there employees actions that screwed them.
Edited by Papas - 7/21/11 at 8:16pm
post #332 of 440
All talk and no action from the XFX haters.

Once you have owned a few of their products and used their RMA service a few times, THEN you speak ill about them all you wish. Until then, please SHUT UP, get out of this thread, and continue with your lives. Most of the posts made in these XFX threads are USELESS.

I am not talking to the people who have used them, but the people that HAVEN'T

Johnny, what is the situation? I am not reading through pages of crap to find a decent post, so someone please enlighten me.

Yes, it's sad that your card got broken, and sad that it didn't work in the first place, but what is entirely your fault is not returning it to TD the day you got it. When I get faulty parts from a place I buy from, the first place I go is there. I'll let them deal with the OEM card maker if need be, but normally they'll replace it there and then. If they put up a stink, then it's off to create a support ticket with whatever OEM your card might be. I'm sorry but it's just common sense, which seems to be seriously lacking these days, judging by the posts made here.
post #333 of 440
Quote:
Originally Posted by linkin93;14302268 
All talk and no action from the XFX haters.

Once you have owned a few of their products and used their RMA service a few times, THEN you speak ill about them all you wish. Until then, please SHUT UP, get out of this thread, and continue with your lives. Most of the posts made in these XFX threads are USELESS.

I am not talking to the people who have used them, but the people that HAVEN'T

Johnny, what is the situation? I am not reading through pages of crap to find a decent post, so someone please enlighten me.

Who are you that you can tell everyone to shut up and post elsewhere? And then you have the nerve to say you're not even going to read the thread?

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post #334 of 440
Quote:
Originally Posted by xxbassplayerxx;14302454 
Who are you that you can tell everyone to shut up and post elsewhere? And then you have the nerve to say you're not even going to read the thread?

rolleyes.gif

I was talking to the people who have never touched an XFX product. How can they judge something they've never even used? And why should I have to read through crap to find one decent post? I have read up to page 20.
post #335 of 440
Is it possible that the capacitors were not soldered properly. Assuming that the artifacts were caused from overheating, is it possible that the poorly soldered capacitors came loose? Just wondering.
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post #336 of 440
I still feel that this is another case of a mad customer. I see this all the time at walmart. A customer damages a product, and says we did it, when there's no way we could have. Shipping can't cause the kind of damage in the pictures, and there's no way XFX damaged the card.

When you find a problem with your product, do the RMA ASAP. If it is an option, return it to the store. If the return policy is over, follow the warranty guidelines. Never throw away the barcode or serial code on the box. Put them in a file. They are almost always required with returns and warranty claims. Can't blame XFX for doing their job right.

However, it appears that a few of the QQ'rs are getting what they want. It's generally true, that is you whine enough, as a customer, you will get your way. A lot of times these claims departments don't like drawn-out battles over a technicality. Even if the customer is wrong.

XFX is still a very good company. It's just that the 1% (or whatever) customers with bad experiences make sure to scream about it as loud as possible. Even if XFX screwed up a few cases, it doesn't make the company bad. Many companies are doing excellent with a 90% overall customer satisfaction. Nobody is perfect.

I feel the OP shouldn't have got the return. Sorry.
Edited by SIMPSONATOR - 7/21/11 at 9:57pm
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post #337 of 440
Quote:
Originally Posted by p1mpf1ex;14302684 
Is it possible that the capacitors were not soldered properly. Assuming that the artifacts were caused from overheating, is it possible that the poorly soldered capacitors came loose? Just wondering.

It could have. But melting solder, even weak and poorly done solder is quite the task unless the whole card is getting very very hot.

And for the record, to others, I have done RMA's with XFX. All have gone well in the end. One package got lost in shipping, and I threw out the tracking number, my fault.
Quote:
Ticket # Created Product # Serial # Status
310843 7/9/2010 HD-485X-YDFC LDB005767 Closed
310415 7/6/2010 HD-485X-YDFC K3H160185 Idle
264850 12/2/2009 HD-485X-YDFC K3H160185 Closed
Status Key
With Technician Waiting for a response by XFX
With Customer XFX responded but customer not yet read.
Idle Customer read response and now idle.
Closed Ticket closed.

One person's experience with a company does not reflect another's. For every angry customer with a problem you have ten who are happy and won't make a peep. So to all you XFX haters, boycotters, whatever. Go buy an XFX card. If it ever goes faulty and needs an RMA, and is declined for whatever reason, damage, modification, etc, THEN you can come here and complain. Otherwise stop posting. Your posts offer no contribution.

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post #338 of 440
Quote:
Originally Posted by SIMPSONATOR;14302748 
...and there's no way XFX damaged the card.

You don't know that.

I was just about to purchase an XFX card this week but after reading this thread, I decided to go a different manufacturer. Not sure if you saw this http://slickdeals.net/... But there is a comment that refers back to this thread. XFX probably makes great products, but what if this happened to me? Is this the B.S. I would have to go through to get a replacement? And XFX, I find it a little funny (funny strange, not funny ha ha) that after doing some "investigative work" you found that your team didn't perform all the steps properly and/or have the correct information to show they followed your own procedure.

And someone stated that if you have to record/film an un-boxing because you need to all the evidence in case they don't honor the RMA, that is a company I don't want to deal with.

At the end of the day, I wish EVGA made Radeon graphic boards...
post #339 of 440
Quote:
Originally Posted by Know.One;14302962 
You don't know that.

I was just about to purchase an XFX card this week but after reading this thread, I decided to go a different manufacturer. Not sure if you saw this http://slickdeals.net/... But there is a comment that refers back to this thread. XFX probably makes great products, but what if this happened to me? Is this the B.S. I would have to go through to get a replacement? And XFX, I find it a little funny (funny strange, not funny ha ha) that after doing some "investigative work" you found that your team didn't perform all the steps properly and/or have the correct information to show they followed your own procedure.

And someone stated that if you have to record/film an un-boxing because you need to all the evidence in case they don't honor the RMA, that is a company I don't want to deal with.

At the end of the day, I wish EVGA made Radeon graphic boards...

The op said the pictures he took were when he first got the card, then changed his post to say they were taken at the ups store. Ya ok. Then instead of returning a card that he said artifacted from day 1... he kept it past 30 days. ya ok. There's lots of interesting bits of stuff there open to interpretation don't ya think?
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post #340 of 440
Quote:
Originally Posted by tsm106;14302985 
The op said the pictures he took were when he first got the card, then changed his post to say they were taken at the ups store. Ya ok. Then instead of returning a card that he said artifacted from day 1... he kept it past 30 days. ya ok. There's lots of interesting bits of stuff there open to interpretation don't ya think?
Basically... this.
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