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XFX: Yet Another Warranty Denial - Page 38

post #371 of 440
Still in the mail

One's on the way to me and one's on the way to XFX.
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post #372 of 440
bump?
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post #373 of 440
glad I saw this thread, I was just about to buy XFX card. they have a good price here...
    
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post #374 of 440
Not to trivialize the OP's issues--which I'm sorry for--but I still feel the best warranty is the one you never have to use--I never consider warranty "guarantees" when I buy cards, because the manufacturer can always claim "this" or "that" was wrong or not followed, etc. I also have an XFX card, but it has yet to indicate any problems (knocking on wood).

If I interpret the pictures correctly, XFX documented the displaced capacitor--but then the card was sent back with more capacitors missing?! More damage? They're not okay with receiving an "obviously damaged" card, yet they're perfectly okay sending back a card that was further-damaged?

I think the warranty should be honored, but if it's not, it isn't impossible to solder on replacement capacitors. Still might not fix the real problem for all of the artifacting before it was sent in.
    
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post #375 of 440
Thread Starter 
XFXsupport has notified that a Fedex Shipping Label should arrive at my email soon to start the replacement unit going, but that's been 6 days and I have not received a word from XFX yet. I updated my concerns on Support Ticket a couple days ago, but still no word.
post #376 of 440
..wow.

Keep us updated, don't let this sleeping dog lie!
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post #377 of 440
Quote:
Originally Posted by guyladouche View Post
If I interpret the pictures correctly, XFX documented the displaced capacitor--but then the card was sent back with more capacitors missing?! More damage? They're not okay with receiving an "obviously damaged" card, yet they're perfectly okay sending back a card that was further-damaged?
You make an interesting point. If 1 tilted resistor is by their definition damage, what does that make the fact that 2 resistors were missing when they sent it back to him ... double the damage?

Quote:
Originally Posted by xxbassplayerxx View Post
Still in the mail

One's on the way to me and one's on the way to XFX.
Any updates?

Quote:
Originally Posted by jomoxhwang View Post
XFXsupport has notified that a Fedex Shipping Label should arrive at my email soon to start the replacement unit going, but that's been 6 days and I have not received a word from XFX yet. I updated my concerns on Support Ticket a couple days ago, but still no word.
What do you need a shipping label for if they're the one sending you a unit? Or are they asking you to send back the broken unit once again for some reason?
    
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post #378 of 440
I'm thinking they are asking to send the old 5830 back for RMA...they might either try to go ahead and repair it, or give him another 5830 or equivalent...assuming they can't repair it

thats pretty lame if you ask me...no need for OP's old GPU to go back...its garbage....I mean yeah you can "try" to repair it...but seriously? after putting him through all this crap, do you really want to make him go through more?
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post #379 of 440
There is so much ignorance in this thread, it makes my head spin.

OP: Best of luck to you. I do think they want you to ship the card back to them again, hence the label. Ask if you can print the label.

In the end, my experience has been good with XFX. I have had bumps and hiccups, but in the end everything was sorted. and I never once made a thread and made a stink about it. Just be reasonable.
post #380 of 440
Post links of this thread and other Avoid XFX threads on the XFX forums.......... stick it too them!!
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