Originally Posted by Steven-1979;14458612
OP, have you considered gathering some testimonies from other people screwed by XFX as well as starting a petition of people who will now never buy another XFX card, then sending it to XFX headquarters / corporate to let them know what kind of negative effect their warranty department is having on their public image in the enthusiast market? You never know, corporate might decide to make some real changes to the warranty department once they see all this.
Amongst a huge number of pages devoted to a number of people who have nothing better to say than "XFX Sucks!", I applaud you, the OP, and the mods for being civil and diplomatic.
There are probably some others here who have been as well, but they've been drowned out by a lot of angry white noise, some of which may be deserved, but is decidedly counterproductive. Those who blame the OP for buying XFX in the first place really bother me; the issue should not be about choosing a brand, but that the brand in question should provide reasonable customer RMA/warranty support when something goes wrong.
To those blaming the OP for not returning the card in 30 days --yes, that's what many of us would do. However, that still doesn't let XFX off the hook from support for a defective card, and I think the XFX rep here could agree with that statement.
I've owned four XFX cards (8800GTS, 4890, 5870, 6970), and while I've never had a warranty issue, I have needed help in getting the double-lifetime warranty transferred properly in at least one case, and it was handled for me by DANIEL_E without issue. I admit that this thread will at least cause me to evaluate my next graphics card purchase more carefully (which is something XFX should keep in mind --this could be costing you customers who were once highly loyal). In the end though, whether you like or hate XFX, I salute people here who have kept it civil, which is far more helpful to the OP's cause, at least until all other avenues of redress have failed.