Overclock.net › Forums › Graphics Cards › AMD/ATI › XFX: Yet Another Warranty Denial
New Posts  All Forums:Forum Nav:

XFX: Yet Another Warranty Denial - Page 40

post #391 of 440
Man that sucks, all my cards have been xfx i had to rma a 5870 and it went off with no problems, sorry to hear about ur card...
Full Blue
(13 items)
 
  
CPUMotherboardGraphicsRAM
I7 3770K Gigabyte G.1 Sniper 3 Z77 XFX 7950 XFire G.Skill pi 8GB 1600 
Hard DriveOSMonitorKeyboard
2x OCZ Solid 2 Series 60GB raid 0 Win 7 x64 3x Hannspree 23 inch (eyefinity) Razer Black Widow Ultimate 
PowerCaseMouseMouse Pad
XPower 1080 Corsair 750D Razer Death Adder and Razer Naga Epic Mionix Propus 380 
Audio
Razer Megalodon  
  hide details  
Reply
Full Blue
(13 items)
 
  
CPUMotherboardGraphicsRAM
I7 3770K Gigabyte G.1 Sniper 3 Z77 XFX 7950 XFire G.Skill pi 8GB 1600 
Hard DriveOSMonitorKeyboard
2x OCZ Solid 2 Series 60GB raid 0 Win 7 x64 3x Hannspree 23 inch (eyefinity) Razer Black Widow Ultimate 
PowerCaseMouseMouse Pad
XPower 1080 Corsair 750D Razer Death Adder and Razer Naga Epic Mionix Propus 380 
Audio
Razer Megalodon  
  hide details  
Reply
post #392 of 440
Thread Starter 
Still no words from XFX, like this is starting to piss me off. I just politely asked if they can have the shipping label resent. How long could that take? And I still don't understand why/how the email got lost.

/edit
I received Support Ticket update saying that the label was sent to a different email that I requested!
Edited by jomoxhwang - 8/4/11 at 10:42am
post #393 of 440
lol, maybe someone stole your shipping label from their headquarters: http://www.hardwarelook.com/newspost.php?id=5
    
CPUMotherboardGraphicsRAM
2500K Asus P8Z68-V Gigabyte GTX 480 SOC 8gb DDR3 1600 c9 Ripjaws 
Hard DriveMonitorPowerCase
Too many to list 1920 x 1200, 24" Acer Corsair 650TX Naving Benching Station 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
2500K Asus P8Z68-V Gigabyte GTX 480 SOC 8gb DDR3 1600 c9 Ripjaws 
Hard DriveMonitorPowerCase
Too many to list 1920 x 1200, 24" Acer Corsair 650TX Naving Benching Station 
  hide details  
Reply
post #394 of 440
xfx is absolutely terrible...I will never purchase a product from them again

OP, you should put a huge hurt on XFX...make sure you send them an e-mail saying what goes around, comes around
My System
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i5 4670k 4.6GHz 1.24v Asus Maximus VI Hero EVGA GTX 780 ACX x2 SLI 16gb G.Skill Trident X 2400mhz CL10 
Hard DriveCoolingOSMonitor
Samsung 840 PRO 256gb Noctua NH-D15 Windows 8.1 PRO 64 Bit Dell UltraSharp U3011 30inch 2560x1600 
PowerCaseMouseMouse Pad
Seasonic X-850 80+ Gold Cooler Master HAF X Logitech G602 Corsair Vengeance MM200 
AudioAudio
Schiit Modi USB DAC External Sound Card Corsair SP2500 2.1 Speakers 
  hide details  
Reply
My System
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i5 4670k 4.6GHz 1.24v Asus Maximus VI Hero EVGA GTX 780 ACX x2 SLI 16gb G.Skill Trident X 2400mhz CL10 
Hard DriveCoolingOSMonitor
Samsung 840 PRO 256gb Noctua NH-D15 Windows 8.1 PRO 64 Bit Dell UltraSharp U3011 30inch 2560x1600 
PowerCaseMouseMouse Pad
Seasonic X-850 80+ Gold Cooler Master HAF X Logitech G602 Corsair Vengeance MM200 
AudioAudio
Schiit Modi USB DAC External Sound Card Corsair SP2500 2.1 Speakers 
  hide details  
Reply
post #395 of 440
OP, have you considered gathering some testimonies from other people screwed by XFX as well as starting a petition of people who will now never buy another XFX card, then sending it to XFX headquarters / corporate to let them know what kind of negative effect their warranty department is having on their public image in the enthusiast market? You never know, corporate might decide to make some real changes to the warranty department once they see all this.
    
CPUMotherboardGraphicsRAM
2500K Asus P8Z68-V Gigabyte GTX 480 SOC 8gb DDR3 1600 c9 Ripjaws 
Hard DriveMonitorPowerCase
Too many to list 1920 x 1200, 24" Acer Corsair 650TX Naving Benching Station 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
2500K Asus P8Z68-V Gigabyte GTX 480 SOC 8gb DDR3 1600 c9 Ripjaws 
Hard DriveMonitorPowerCase
Too many to list 1920 x 1200, 24" Acer Corsair 650TX Naving Benching Station 
  hide details  
Reply
post #396 of 440
Quote:
Originally Posted by Steven-1979;14458612 
OP, have you considered gathering some testimonies from other people screwed by XFX as well as starting a petition of people who will now never buy another XFX card, then sending it to XFX headquarters / corporate to let them know what kind of negative effect their warranty department is having on their public image in the enthusiast market? You never know, corporate might decide to make some real changes to the warranty department once they see all this.

well said...Stevens ftw!
My System
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i5 4670k 4.6GHz 1.24v Asus Maximus VI Hero EVGA GTX 780 ACX x2 SLI 16gb G.Skill Trident X 2400mhz CL10 
Hard DriveCoolingOSMonitor
Samsung 840 PRO 256gb Noctua NH-D15 Windows 8.1 PRO 64 Bit Dell UltraSharp U3011 30inch 2560x1600 
PowerCaseMouseMouse Pad
Seasonic X-850 80+ Gold Cooler Master HAF X Logitech G602 Corsair Vengeance MM200 
AudioAudio
Schiit Modi USB DAC External Sound Card Corsair SP2500 2.1 Speakers 
  hide details  
Reply
My System
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i5 4670k 4.6GHz 1.24v Asus Maximus VI Hero EVGA GTX 780 ACX x2 SLI 16gb G.Skill Trident X 2400mhz CL10 
Hard DriveCoolingOSMonitor
Samsung 840 PRO 256gb Noctua NH-D15 Windows 8.1 PRO 64 Bit Dell UltraSharp U3011 30inch 2560x1600 
PowerCaseMouseMouse Pad
Seasonic X-850 80+ Gold Cooler Master HAF X Logitech G602 Corsair Vengeance MM200 
AudioAudio
Schiit Modi USB DAC External Sound Card Corsair SP2500 2.1 Speakers 
  hide details  
Reply
post #397 of 440
Quote:
Originally Posted by jomoxhwang;14458378 
Still no words from XFX, like this is starting to piss me off. I just politely asked if they can have the shipping label resent. How long could that take? And I still don't understand why/how the email got lost.

/edit
I received Support Ticket update saying that the label was sent to a different email that I requested!

Dude instead of editting your posts with updates, can you make a new post so we don't miss it?
    
CPUMotherboardGraphicsRAM
2500K Asus P8Z68-V Gigabyte GTX 480 SOC 8gb DDR3 1600 c9 Ripjaws 
Hard DriveMonitorPowerCase
Too many to list 1920 x 1200, 24" Acer Corsair 650TX Naving Benching Station 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
2500K Asus P8Z68-V Gigabyte GTX 480 SOC 8gb DDR3 1600 c9 Ripjaws 
Hard DriveMonitorPowerCase
Too many to list 1920 x 1200, 24" Acer Corsair 650TX Naving Benching Station 
  hide details  
Reply
post #398 of 440
Quote:
Originally Posted by Steven-1979;14458612 
OP, have you considered gathering some testimonies from other people screwed by XFX as well as starting a petition of people who will now never buy another XFX card, then sending it to XFX headquarters / corporate to let them know what kind of negative effect their warranty department is having on their public image in the enthusiast market? You never know, corporate might decide to make some real changes to the warranty department once they see all this.
Amongst a huge number of pages devoted to a number of people who have nothing better to say than "XFX Sucks!", I applaud you, the OP, and the mods for being civil and diplomatic.

There are probably some others here who have been as well, but they've been drowned out by a lot of angry white noise, some of which may be deserved, but is decidedly counterproductive. Those who blame the OP for buying XFX in the first place really bother me; the issue should not be about choosing a brand, but that the brand in question should provide reasonable customer RMA/warranty support when something goes wrong.

To those blaming the OP for not returning the card in 30 days --yes, that's what many of us would do. However, that still doesn't let XFX off the hook from support for a defective card, and I think the XFX rep here could agree with that statement.

I've owned four XFX cards (8800GTS, 4890, 5870, 6970), and while I've never had a warranty issue, I have needed help in getting the double-lifetime warranty transferred properly in at least one case, and it was handled for me by DANIEL_E without issue. I admit that this thread will at least cause me to evaluate my next graphics card purchase more carefully (which is something XFX should keep in mind --this could be costing you customers who were once highly loyal). In the end though, whether you like or hate XFX, I salute people here who have kept it civil, which is far more helpful to the OP's cause, at least until all other avenues of redress have failed.
LEVIATHAN
(21 items)
 
 
BORGCUBE (Server)
(17 items)
 
CPUMotherboardGraphicsRAM
Intel Xeon E3-1265L v2 HP Matrox G200eh (linked to iLO4) 16GB (2 x 8) Kingston DDR3 ECC unbuffered 
Hard DriveHard DriveOptical DriveOS
2x Crucial M500 240GB SSD in RAID-0 4x Western Digital Red 2TB in RAID-5 Matsushita UJ-862 DVDR@ Windows Server 2012R2 Standard 
CaseOtherOtherOther
HP Microserver Gen8 HP SmartArray P222 RAID controller with 512MB c... MacAlly USB3 enclosure with WD Red 4TB (backup) APC BackUPS ES 750 
  hide details  
Reply
LEVIATHAN
(21 items)
 
 
BORGCUBE (Server)
(17 items)
 
CPUMotherboardGraphicsRAM
Intel Xeon E3-1265L v2 HP Matrox G200eh (linked to iLO4) 16GB (2 x 8) Kingston DDR3 ECC unbuffered 
Hard DriveHard DriveOptical DriveOS
2x Crucial M500 240GB SSD in RAID-0 4x Western Digital Red 2TB in RAID-5 Matsushita UJ-862 DVDR@ Windows Server 2012R2 Standard 
CaseOtherOtherOther
HP Microserver Gen8 HP SmartArray P222 RAID controller with 512MB c... MacAlly USB3 enclosure with WD Red 4TB (backup) APC BackUPS ES 750 
  hide details  
Reply
post #399 of 440
Thread Starter 
Update from XFX:
"[MICHAELC 8/8/2011 8:56:12 PM] We have received your recent returns ref: XCR60537. Your returns will be passed to the RMA department for testing and diagnosis. We will notify you on completion. Thank You. XFX Support Team

[MICHAELC 8/8/2011 8:57:25 PM] Your recent returns ref: XCR60537 has recently completed the testing process with the following status: {M3A071203 = FAULTY}. A technician will be in contact shortly to discuss completion of this return. If you have any queries regarding this test result - please send a message to the support team. Thank You. XFX Support Team"

Does faulty mean anything in regards to the actual RMA? Aside from the product being faulty as we (including XFX) all know...
post #400 of 440
jeez, i seriously don't know why they are wasting their time...they already freaking looked at it...
My System
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i5 4670k 4.6GHz 1.24v Asus Maximus VI Hero EVGA GTX 780 ACX x2 SLI 16gb G.Skill Trident X 2400mhz CL10 
Hard DriveCoolingOSMonitor
Samsung 840 PRO 256gb Noctua NH-D15 Windows 8.1 PRO 64 Bit Dell UltraSharp U3011 30inch 2560x1600 
PowerCaseMouseMouse Pad
Seasonic X-850 80+ Gold Cooler Master HAF X Logitech G602 Corsair Vengeance MM200 
AudioAudio
Schiit Modi USB DAC External Sound Card Corsair SP2500 2.1 Speakers 
  hide details  
Reply
My System
(16 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i5 4670k 4.6GHz 1.24v Asus Maximus VI Hero EVGA GTX 780 ACX x2 SLI 16gb G.Skill Trident X 2400mhz CL10 
Hard DriveCoolingOSMonitor
Samsung 840 PRO 256gb Noctua NH-D15 Windows 8.1 PRO 64 Bit Dell UltraSharp U3011 30inch 2560x1600 
PowerCaseMouseMouse Pad
Seasonic X-850 80+ Gold Cooler Master HAF X Logitech G602 Corsair Vengeance MM200 
AudioAudio
Schiit Modi USB DAC External Sound Card Corsair SP2500 2.1 Speakers 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: AMD/ATI
Overclock.net › Forums › Graphics Cards › AMD/ATI › XFX: Yet Another Warranty Denial