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XFX: Yet Another Warranty Denial - Page 42

post #411 of 440
In the time all of this has happened, I've had three RMAs go perfectly with XFX. It sounds like the OP caught someone on a bad day and got unlucky frown.gif
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post #412 of 440
Quote:
Originally Posted by XFXusasupport View Post
After looking into this, I can say I don't believe the card was unjustly rejected, at the end of it all, its still physical damage to the electrical components and or pcb itself, which again, is just about the only thing we really frown upon during the RMA process.

However, there were some mistakes made on our end, primary the original packaging was discarded, and pictures of the box and the internal packing material were not taken, which is normal protocol for something like this. For that reason I will work to get this unit replaced.

Ill have to work on the details tomorrow morning.
This kind of weasel-wordy response?

Doesn't make me real keen on going XFX when I go back to ATI in a year or so. Think I'll be sticking with PowerColor, they've no-hassle taken two RMAs in a row when a 4850 blew up and then the replacement killed itself 5 minutes into being used. The third card was the charm and I still have it today.
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post #413 of 440
Quote:
Originally Posted by xxbassplayerxx View Post
In the time all of this has happened, I've had three RMAs go perfectly with XFX. It sounds like the OP caught someone on a bad day and got unlucky
Ditto there. 5 RMA's, only issue was when they moved warehouses and gave me the wrong address.
post #414 of 440
Looks like XFX are getting desperate. They're doing so poorly they have to damage their own cards to void the warranty they are legally bound to honor.

I never liked XFX, and now i never will.

Quote:
Originally Posted by XFXusasupport View Post

However, there were some mistakes made on our end, primary the original packaging was discarded, and pictures of the box and the internal packing material were not taken, which is normal protocol for something like this. For that reason I will work to get this unit replaced.
Convenient that, isn't it?

I also gather if the OP hadn't publicized this, the likelihood of him/her getting a replacement would be nil
Edited by Thingamajig - 8/16/11 at 8:33am
post #415 of 440
had an XFX 5870 and it died, got a new one from them and it died, then got a new one from them again and it artifacted, then got back an different 5870 thats costed more then the original card i bought.

3 cards and it took less then 3 weeks and got a more expensive card in the end.
Sucks that i had to rma but rma was fast and good.

Maybe these horrier stories are just very slim ?

I have an Asus GTX285 here thats kind of dead [only works in idle mode]
The store i got it from no longer exist, still have warranty but Asus wont take my card back because they say i have to do it through the store that doesnt exist anymore

You got horrer stories an all company's i think
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post #416 of 440
Quote:
Originally Posted by Farih View Post
had an XFX 5870 and it died, got a new one from them and it died, then got a new one from them again and it artifacted, then got back an different 5870 thats costed more then the original card i bought.

3 cards and it took less then 3 weeks and got a more expensive card in the end.
Sucks that i had to rma but rma was fast and good.

Maybe these horrier stories are just very slim ?

I have an Asus GTX285 here thats kind of dead [only works in idle mode]
The store i got it from no longer exist, still have warranty but Asus wont take my card back because they say i have to do it through the store that doesnt exist anymore

You got horrer stories an all company's i think
its true you get horror stories for all companies....but XFX has been on a major tear in past couple of years

I'll be straying away from XFX for sure...
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post #417 of 440
Oh yeah, and PowerColor are the best about RMAs, all they need is the serial #. None of this BS "register for a lifetime warranty" or "register to get double lifetime transferrable ONCE warranty".
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post #418 of 440
I got an XFX 6950 here, and sold 2 others of the exact same type to..
Really hope that i dont get problems like these neither or my custumors.
All 3 running fine for a long time now.


I also have the feeling that xfx sells more AMD cards the any other and therefore you might hear more horrer stories aswell... could be wrong but i hope not
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post #419 of 440
Quote:
Originally Posted by xxbassplayerxx View Post
In the time all of this has happened, I've had three RMAs go perfectly with XFX. It sounds like the OP caught someone on a bad day and got unlucky
I have had 2 5870's go bad within a day of purchase,sent back the next day for full refund and shipping costs.
This was with Videocardshop.co.uk..sweet CS,poor product from XFX.
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post #420 of 440
This OCN member got 75 dud cards from XFX in a row ... lol, freaking 75 in a row:

http://www.overclock.net/14601408-post26.html
    
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