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post #51 of 440
Quote:
Originally Posted by jomoxhwang;14272743 
A question that I kick my foot for. Besides living on-campus-hassle, exams, and other school things I can throw, I was wondering if it's still okay to return the card to vendor after I cut the barcode? I had assumed not and I did not think about it since.

This is why I can't fully believe yer story. You're not supposed to cut the barcode for a warranty until you're sure you're keeping the card.

If the card artifacted from day 1, that's an issue that would have prompted most others on the planet to return said card, but not you. And on top of that you cut the box and filed the rma... knowing full well that your card artifacted out of the box, ie. it was possibly defective.

These actions are hard to ignore.
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post #52 of 440
Thread Starter 
Quote:
Originally Posted by The Radius Kid View Post
Usually there's some form of insurance included when you ship - depending on who you use.
You just have to make sure it's enough and pay to top it up,if needed.
I would take it to a qualified electronics repair and have a new cap' soldered in place and send it back for RMA.
Shouldn't cost much.
A pic' of the damage would be nice.
UPS did not tell me anything about insurance (and I'm serious). I did tell them that it was a graphics card for a computer that is being sent in for warranty because it is dysfunctional.

//Transferring pictures on LG Dare is very hard without memory card... my roommate does not have it :/
post #53 of 440
Thread Starter 
Quote:
Originally Posted by tsm106 View Post
This is why I can't fully believe yer story. You're not supposed to cut the barcode for a warranty until you're sure you're keeping the card.

If the card artifacted from day 1, that's an issue that would have prompted most others on the planet to return said card, but not you. And on top of that you cut the box and filed the rma... knowing full well that your card artifacted out of the box, ie. it was possibly defective.

These actions are hard to ignore.
I understand your point. But do try to think of my situation as well. I'm pretty poor. With the card, I could actually think of playing SC2 without dreading at the ugly purple creep, and, really, the excitement I had cannot be portrayed in words so well. After I put the card in and display showed, I went onto barcode/rebate so I could send it that day and get it back as soon as possible. I prioritized that because school was ending in a month and I've heard that rebates can take a while... The address was of course to my school's dorm mailing address, which I would not be able to use after June.
post #54 of 440
I have been buying XFX stuff for a while, a 680i SLI board, 7900GTX, 8700GS, 2 8800GT's, and now 2 5830's. Threads like this really make me nervous, I have never needed to RMA anything to XFX and there products have always performed great so I just kept buying from them but I'm seeing more threads like this pop up and I'm thinking of just getting rid of the 5830's anyway and now maybe a good time before they start getting older and something happens to them.
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post #55 of 440
Quote:
Originally Posted by jomoxhwang View Post
I have not done any of the said or anything close to it. I bought it, installed it, and took it out when it failed. I quoted the statement in the beginning because it's true for my case and I thought it was phrased well (more descriptive than just "I didn't do anything to the card").

What's tim?
I will go with your words that you did not mess with the card other than installing it. TIM = Thermal Interface Material. It is the thermal compound that lies in between the heat sink and GPU (or CPU if referencing a CPU).
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post #56 of 440
Quote:
Originally Posted by jomoxhwang View Post
When they asked how much it is, I said it's around $100. Will check the receipt to see if I was given an insurance form to sign.
You don't have to do anything, it's already included in the cost of the ground service.

Quote:
Unless a greater value is declared in writing in the space provided on the shipping record provided to UPS, the shipper declares the released value of each package to be no greater than US$100
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post #57 of 440
Thread Starter 
Quote:
Originally Posted by tsm106 View Post
You don't have to do anything, it's already included in the cost of the ground service.
So I could take this to UPS and ask for $100 via insurance payment?
post #58 of 440
Thread Starter 
Quote:
Originally Posted by Awaz View Post
I will go with your words that you did not mess with the card other than installing it. TIM = Thermal Interface Material. It is the thermal compound that lies in between the heat sink and GPU (or CPU if referencing a CPU).
Got it! Thanks.
post #59 of 440
Quote:
Originally Posted by jomoxhwang View Post
So I could take this to UPS and ask for $100 via insurance payment?
You'll have to file a claim with them. They cut you a check after making you jump thru hoops, it's like going to the dentist.
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post #60 of 440
Thread Starter 
Quote:
Originally Posted by tsm106 View Post
You'll have to file a claim with them. They cut you a check after making you jump thru hoops, it's like going to the dentist.
Sounds the least-troublesome compared to legal things/getting it soldered (bc I can't turn back once I do this).

Will update how things go. Thanks tsm106.
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