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Laptop Bsoding multiple times a week

post #1 of 6
Thread Starter 
My laptop seems to have developed a new problem since the first BSOD that had that required me to perform a system restore. (http://www.overclock.net/laptops-net...ndom-bsod.html) It has been having random bsods with increasing frequency.

It doesnt seem to matter what im doing, sometimes ill be gaming and it will do it, but its done the same thing when ive been browsing the web.

In the last week it has had 3 bsods. I thought that the latest HP bios update would fix the problems but the issues have continued. My dad (a software engineer) thinks it could be the ram, but i was wondering if anyone could take a look at the minidumps to see what is causing the crashes. I have the minidumps from the last 5 bsods attached, and tried to attach the ram dump (120mb zipped) without success.

I also ran whocrashed and the bug check codes are:
0x109 The Latest one from yesterday.
0x124 The previous 4


My specs are

HP DV6-3000 series

AMD Phenom II -N640
4gb ddr3 1333 ram
500gb Hdd
Windows 7 Home Premium X64
Ati 4250 Mobile
Ati 5650 Mobile
    
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post #2 of 6
A quick Google search for 0x124 says that the BSOD may be because of failing internal components.

http://www.sevenforums.com/crash-loc...-what-try.html

In my experience, HP DV6s tend to fail a lot after a year or two. My brother had a DV6700 that died in two years. First the BSODs started. Then, the audio service couldn't be found (speakers or headphones had no sound). After that, it wouldn't even turn on at all.
post #3 of 6
Thread Starter 
Ok so a quick look back at the minidump summary in whocrashed tells me that the last crash was caused by "ntoskrnl.exe" according to the minidump and the ram dump tells me that it was caused by " ntkrnlmp.exe" the previous 4 minidumps say the bsod was caused by "hal.dll".

I hope that this pc lasts longer then 1 or 2 years, maybe ill get the 4 year warranty extension as a chirstmas present this year (my warranty expires on christmas day).

I have a friend whose dv6-1000 series stopped working on a trip to st. louis back in april, when he got back he took it to the local computer store and they told him his motherboard was fried.
    
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post #4 of 6
Quote:
Originally Posted by klmx View Post
Ok so a quick look back at the minidump summary in whocrashed tells me that the last crash was caused by "ntoskrnl.exe" according to the minidump and the ram dump tells me that it was caused by " ntkrnlmp.exe" the previous 4 minidumps say the bsod was caused by "hal.dll".

I hope that this pc lasts longer then 1 or 2 years, maybe ill get the 4 year warranty extension as a chirstmas present this year (my warranty expires on christmas day).

I have a friend whose dv6-1000 series stopped working on a trip to st. louis back in april, when he got back he took it to the local computer store and they told him his motherboard was fried.
Sadly, a lot of places say that when it just isn't true. I'll take a look at your dumps, give me a few.
    
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post #5 of 6
Ok;

7/7 - Process causing it was Java.exe; hardware fault at processor cache (L1)
7/11 - Process causing it was terminal.exe; hardware fault at processor cache (L1)
7/13 - Same as 7/11
7/15 - Same as 7/7
7/18 - Minidump is corrupted (wasn't finished writing probably)

So - what I would do first is see if you can uninstall and reinstall JAVA, fully updated. There may be a compatibility issue of some sort, or maybe it's not updated for some reason. If that doesn't fix the problems you may have other things going on that are conflicting with JAVA.

Because it has happened with JAVA I would also run some intensive malware scans for virus/worm/trojan infection to be on the safe side. If it keeps happening with other culprits, such as other processes, then likely you may have some kind of problem with your processor.

JAVA is intensive coding and requires a lot of power sometimes - so it could be leading to an L1 cache issues (processor unstable/out of spec). This too is indicative (if it is truly hardware) a weak IMC causing the problem.

So if the JAVA solution doesn't work - RMA quickly.
    
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post #6 of 6
Thread Starter 
Quote:
Originally Posted by GanjaSMK View Post
Ok;

7/7 - Process causing it was Java.exe; hardware fault at processor cache (L1)
7/11 - Process causing it was terminal.exe; hardware fault at processor cache (L1)
7/13 - Same as 7/11
7/15 - Same as 7/7
7/18 - Minidump is corrupted (wasn't finished writing probably)

So - what I would do first is see if you can uninstall and reinstall JAVA, fully updated. There may be a compatibility issue of some sort, or maybe it's not updated for some reason. If that doesn't fix the problems you may have other things going on that are conflicting with JAVA.

Because it has happened with JAVA I would also run some intensive malware scans for virus/worm/trojan infection to be on the safe side. If it keeps happening with other culprits, such as other processes, then likely you may have some kind of problem with your processor.

JAVA is intensive coding and requires a lot of power sometimes - so it could be leading to an L1 cache issues (processor unstable/out of spec). This too is indicative (if it is truly hardware) a weak IMC causing the problem.

So if the JAVA solution doesn't work - RMA quickly.
So... This sounds like MINECRAFT (java and i use a .bat to allocate it a gb of ram) is causing my laptop to bsod, except for the last time, i was falling asleep and got woken up by the light from my screen when windows was restarting. Ill Try Uninstalling/reinstalling java when i get home today. Thanks for the fast response and the minidump analysis.

EDIT: Reinstalled JAVA 32 and 64 bit, I hope this solves the problem.
EDIT #2: No more BSODS so far, but i may rma it anyway when i'm done traveling for the summer in mid august.
Edited by klmx - 7/22/11 at 2:19pm
    
CPUMotherboardGraphicsRAM
1090T ASUS Crosshair IV Formula 2x MSI 5870 LIGHTNING II 2x 2gb G Skill Flare DDR3 2000 
Hard DriveOptical DriveOSMonitor
60gb mushkin callisto, 1tb deskstar, 2x 400gb RE2 Lg dvd burner Win 7 Home Premium 64-bit ASUS VH226 
KeyboardPowerCaseMouse
logitech g510 Corsair HX-1200 HAF 932 Logitech mx-518 
Mouse Pad
xtrac ripper 
  hide details  
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CPUMotherboardGraphicsRAM
1090T ASUS Crosshair IV Formula 2x MSI 5870 LIGHTNING II 2x 2gb G Skill Flare DDR3 2000 
Hard DriveOptical DriveOSMonitor
60gb mushkin callisto, 1tb deskstar, 2x 400gb RE2 Lg dvd burner Win 7 Home Premium 64-bit ASUS VH226 
KeyboardPowerCaseMouse
logitech g510 Corsair HX-1200 HAF 932 Logitech mx-518 
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xtrac ripper 
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