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Corsair 800d - Great Design but lacks the quality control

post #1 of 20
Thread Starter 
To those who consider buying just a warning,

I just received my second corsair 800d case from Newegg, the first time they shipped me a used case and now the second one has a tremendous amount of marks all over the inside (plastic fan cover that cools the hdd's has a huge nick in it, a huge wide nick on the atx mother board side where no component would hide it i.e. fans or a radiator and a bunch of scrape marks atop the tray that covers the power supply, both doors on either side of the case bow out) due to shod-die workmanship. It is a really nice case other than those blemishes that I have seen. Just for comparison, I have a $30.00 case in my last computer that I built over 5 years ago and it still stands in pristine condition, I pride myself in taking really good care on all my components.

Since it took over a week to get my second one shipped to me from Newegg I don't see them sending a third one out to me to be honest, going back an forth with this case is just ridiculous. After seeing what the first case looked like I can see why it was returned. Also the packaging of the 800d is about negligible at best, only two styro foam pieces is all that protects it and in both instances of receiving the two cases, both have been nearly shot, when I opened them both pieces were just everywhere, yeah they might have done their job but they might want to throw a couple of more in there just to be on the safe side or some kind of bubble wrap, just something to protect all of the sides.

To say the least, I really am disappointed in the amount that I spent on this case and to receive it in this condition just showed me paying more for case does not necessarily mean good craftsmanship. Can not believe that a $30.00 case from 5 years ago looks better cosmetically (inside and out) than that of a $270.00 case. This is what you get I guess when you buy something "sight unseen". Lesson learned.

Really, really disappointed.

To those who do end up buying this case just make sure to check everything, inside and out.

I'm wondering if anyone else has come across this same problem or am I just the lucky one to receive two in a row with major flaws?frown.gif
post #2 of 20
you're unlucky... sorry to hear frown.gif
Bawwwww
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Bawwwww
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post #3 of 20
I think they shipped you another used case??
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post #4 of 20
Thread Starter 
I really hope that is not the case. Something is telling me that this one is not used, I really can not believe that Newegg would ship two used cases in a row. The first one yeah, it had all the signs of being used, almost all of the protective film was just about torn off, the paint was chipped in two places on the case frame itself (one really big chip about a .25" square piece), the booklet that is located in the used case was ripped open (weird because the bag is a zip lock bag). The new case has all the documents inside the bag and neatly taped to the hdd bays and it has all of its protective film intact. I don't know, just really upset I guess. I've been saving up a while and was really, really looking forward to building with this case.

Thank you Jummies.
Edited by rollTIDE - 7/19/11 at 10:53pm
post #5 of 20
If you wouldn't mind sending me a picture or two in email (redbeard@corsair.com) of the damage, I'd be happy to get you a brand new one (guaranteed new) at no cost to you.

Thanks.
post #6 of 20
nope, just bad luck
two in a row?!
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post #7 of 20
That's not a corsair issue, nor a widespread issue. You've just been unlucky.

For example, I bought a HAF 932 in 2009. There was a rivet that had come loose down by the power supply. Re-rivet, no sweat. Bought a HAF X in January, and there were several rivets missing in the drive cage area. No issues, just re-rivet. Quality control doesn't mean testing each individual piece of merchandise - they rest one or two out of a batch.
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post #8 of 20
i got my 800d from newegg and it showed up fine.

unlucky i guess frown.gif
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post #9 of 20
Quote:
Originally Posted by CorsairGeorge;14278010 
If you wouldn't mind sending me a picture or two in email (redbeard@corsair.com) of the damage, I'd be happy to get you a brand new one (guaranteed new) at no cost to you.

Thanks.

Now that's what I call Good Customer support! thumb.gif
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post #10 of 20
gotta love hardware reps biggrin.gif
 
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