Overclock.net › Forums › Graphics Cards › NVIDIA › Gigabyte RMA?
New Posts  All Forums:Forum Nav:

Gigabyte RMA?

post #1 of 22
Thread Starter 
http://rma.gigabyte.us/DirectRMA/EndUser_Main.asp

Gigabyte's RMA policy doesn't look good, nor does Asus or Evga's. (just search this forum or their official forums about complaints)

My video card is having overheating problems, tech support took 3 days to have an exchange of perfunctory questions. Then they said they would have to "examine" it. Based on their policies above, it seems like they can arbitrarily say that it's not defective and charge me for the phony testing.

Should I still send it in?

Computer hardware industry is going down the toilet.
post #2 of 22
Quote:
Originally Posted by Popple View Post
http://rma.gigabyte.us/DirectRMA/EndUser_Main.asp

Gigabyte's RMA policy doesn't look good, nor does Asus or Evga's. (just search this forum or their official forums about complaints)

My video card is having overheating problems, tech support took 3 days to have an exchange of perfunctory questions. Then they said they would have to "examine" it. Based on their policies above, it seems like they can arbitrarily say that it's not defective and charge me for the phony testing.

Should I still send it in?

Computer hardware industry is going down the toilet.
It's not 1 sided, there's always people that have horrible experiences, then there's people that have great experiences.
post #3 of 22
Thread Starter 
Gigabyte explicitly states that they are the sole judge of whether the card is defective or not, and then charge you to ship a broken card back if they deem it good.
post #4 of 22
I have rma'ed with Gigabyte before and it was no problems at all.They got the card and sent me a replacement in no time.Make sure your card is cleaned out so the overheating problem is not that.If it's clean the start a rma.
The Beast
(20 items)
 
  
CPUMotherboardGraphicsGraphics
Core I7 2600k Asus P8P67 WS revolution MSI 560ti Twin frozr Stock cooling PNY 560ti Stock cooling 
RAMHard DriveHard DriveHard Drive
Gskill Sniper 1600 2x4gb WD Black WD Raptor Samsung 1Tb 
Optical DriveCoolingCoolingCooling
Samsung DVD Burner MCP 655b Swiftech 320 Coolermaster R4 Red 
OSMonitorPowerCase
Win 7 Ultimate Westinghouse 22" Corsair HX1000 Cosmos 1000  
MouseMouse PadAudio
MX-518 Glock 17 Teardown Plantronics 777 
  hide details  
Reply
The Beast
(20 items)
 
  
CPUMotherboardGraphicsGraphics
Core I7 2600k Asus P8P67 WS revolution MSI 560ti Twin frozr Stock cooling PNY 560ti Stock cooling 
RAMHard DriveHard DriveHard Drive
Gskill Sniper 1600 2x4gb WD Black WD Raptor Samsung 1Tb 
Optical DriveCoolingCoolingCooling
Samsung DVD Burner MCP 655b Swiftech 320 Coolermaster R4 Red 
OSMonitorPowerCase
Win 7 Ultimate Westinghouse 22" Corsair HX1000 Cosmos 1000  
MouseMouse PadAudio
MX-518 Glock 17 Teardown Plantronics 777 
  hide details  
Reply
post #5 of 22
Thread Starter 
Ok I will try it then. I used to deal with EVGA's RMA until they sent back 4 defective 8800s in a row. But on the face of it Gigabyte looks worse, at least that's how they worded it. Cultural/language differences maybe?
post #6 of 22
Remember to take pictures of the card before shipping it out.
post #7 of 22
Quote:
Originally Posted by Intelship View Post
Remember to take pictures of the card before shipping it out.
Heck, it's to the point now you'd need a video documentary of you actually packaging it and handing it over to UPS and them shipping it out.
post #8 of 22
Thread Starter 
I don't understand, do they ship the same broken card back?
post #9 of 22
Thread Starter 
was that serious?
post #10 of 22
Quote:
Originally Posted by Popple View Post
I don't understand, do they ship the same broken card back?
If they're not sending you a replacement because they deem not to accept the RMA, then yes.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: NVIDIA
Overclock.net › Forums › Graphics Cards › NVIDIA › Gigabyte RMA?