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Corsair RMA is slow?

post #1 of 8
Thread Starter 
Wasn't sure what forum to put this in...

But well, I issued an RMA with corsair on the 4th july
Got a "request acknowledged" email on the 5th
Then got another email on the 15th "RMA advised" so I filled out an online form
Got another email on the 16th

Code:
Dear Valued Customer,

Your RMA request was received on 7/15/2011 6:44:27 PM. 

We will review this request as soon as possible, and respond to you with an RMA number or further suggestions/requests. 

Thank You!
And haven't heard anything since

How long should it take?
I heard people saying how good corsair RMA is very fast and good, and had received a replacement in less than a week.
5960X
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5960X
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5960X Asus Rampage V-Extreme Gigabyte G1 GTX 980  64GB Corsair Dominator Platinum 2666MHz 
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Samsung 1 TB 850 EVO WD Black 3TB Custom Watercooling Asus ROG 27" 2560x1440 
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Razer Orbweaver Corsair RM1000 NZXT H440 Logitech G600 White 
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Corsair SP 2500 
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post #2 of 8
Call them.
Revolution
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post #3 of 8
Thread Starter 
bump...still nothin'
5960X
(14 items)
 
  
CPUMotherboardGraphicsRAM
5960X Asus Rampage V-Extreme Gigabyte G1 GTX 980  64GB Corsair Dominator Platinum 2666MHz 
Hard DriveHard DriveCoolingMonitor
Samsung 1 TB 850 EVO WD Black 3TB Custom Watercooling Asus ROG 27" 2560x1440 
KeyboardPowerCaseMouse
Razer Orbweaver Corsair RM1000 NZXT H440 Logitech G600 White 
Audio
Corsair SP 2500 
  hide details  
Reply
5960X
(14 items)
 
  
CPUMotherboardGraphicsRAM
5960X Asus Rampage V-Extreme Gigabyte G1 GTX 980  64GB Corsair Dominator Platinum 2666MHz 
Hard DriveHard DriveCoolingMonitor
Samsung 1 TB 850 EVO WD Black 3TB Custom Watercooling Asus ROG 27" 2560x1440 
KeyboardPowerCaseMouse
Razer Orbweaver Corsair RM1000 NZXT H440 Logitech G600 White 
Audio
Corsair SP 2500 
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Reply
post #4 of 8
Awmg. So I guess you didn't call them? Seriously.
Revolution
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Seasonic X-850 Corsair 600T Logitech G9 FiiO E9 + HiFiMan HE-300 
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Revolution
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1xOWC 120GB SSD + 1xWD 1TB + 1x WD 640GB Windows 7 64bit HannsG HD281D Filco Linear Force 
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post #5 of 8
Define very fast and good? You're lucky if you get something back in two weeks, really.

Call them.
post #6 of 8
I've recently went through their rma for my cooler.
They dont send or update any information to you after the product has been received. Same thing happened to me, so i called them and it turned out they had already shipped it and i received the parts next day.
Chances are they already probably shipped it out.
Call them they will give u tracking#
post #7 of 8
Quote:
Originally Posted by Youngd8 View Post
I've recently went through their rma for my cooler.
They dont send or update any information to you after the product has been received. Same thing happened to me, so i called them and it turned out they had already shipped it and i received the parts next day.
Chances are they already probably shipped it out.
Call them they will give u tracking#
In 4 days?
Not likely.
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Micro Mule
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250GB Crucial MX200, 960GB Adata , 1TB WD Black Noctua NH-L12 LG 27UD68 4k Seasonic M12II 620W 
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post #8 of 8
The bottom line is he should just call them instead of fuming about it here. He'd have gotten this settled last week if he did that in the first place.
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Hard DriveOSMonitorKeyboard
1xOWC 120GB SSD + 1xWD 1TB + 1x WD 640GB Windows 7 64bit HannsG HD281D Filco Linear Force 
PowerCaseMouseAudio
Seasonic X-850 Corsair 600T Logitech G9 FiiO E9 + HiFiMan HE-300 
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Revolution
(14 items)
 
  
CPUMotherboardGraphicsRAM
Core i7 2600K @ 4.5ghz ASRock P67 Extreme4 Galaxy GeForce GTX 680 8GB G.Skill DDR3-1600 
Hard DriveOSMonitorKeyboard
1xOWC 120GB SSD + 1xWD 1TB + 1x WD 640GB Windows 7 64bit HannsG HD281D Filco Linear Force 
PowerCaseMouseAudio
Seasonic X-850 Corsair 600T Logitech G9 FiiO E9 + HiFiMan HE-300 
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