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Help with overheating

post #1 of 18
Thread Starter 
Hi,

I think I have an overheating problem with my computer, and I am looking for any advice on how to solve it. After 6 months of trouble-free use, my box has been shutting down seemingly at random. I only use it for web surfing and watching movies, so there hasn't been anything CPU intensive. I ran some experiments loading the CPU with the cover both on and off, and it has only ever shutdown with the case on. Once the computer shuts down, I have to unplug/replug the power cable and wait about 10 minutes before pushing the power button will turn it on again.

My Prime95 testing did reveal the CPU was running very hot under stress (80 C+), so I replaced the stock cooler. Here is the configuration now:

Case: Antec ISK300-65
Case Fan: Scythe Kama Flow 2 80mm 1400 RPM
Motherboard: Gigabyte GA-H55N-USB3
CPU/GPU: Intel i3-560
CPU Cooling: Scythe Big Shuriken 120mm
OS: Windows 7 Home Premium 64-Bit
Hard Drive: OCZ Vertex 2 Solid State 60 GB
RAM: Kingston HyperX Blu 2x1 GB DDR3 1333
PSU: picoPSU-120 + 10A 120W AC-DC

Now the temperatures seem very reasonable when running Prime95. I've attached a HWMonitor screenshot about 45 minutes into the run. But the computer ultimately still shut down after another 15 minutes. Perhaps it's a PSU issue, except I don't get shutdowns when I leave the case off. The temperatures are several degrees lower with the case off, but I don't think the temps are high enough with the case on to cause a shutdown. And as you can see from the configuration, there's not much in the box that's generating heat besides the CPU.

What am I missing?? Any feedback you have is greatly appreciated!
My HTPC
(13 items)
 
  
CPUMotherboardRAMHard Drive
Intel i3-560 Gigabyte GA-H55N-USB3 Kingston HyperX Blu 2x1 GB DDR3 1333 OCZ Vertex 2 Solid State 60 GB 
OSPowerCase
Windows 7 Home Premium 64-Bit picoPSU-120 + 10A 120W AC-DC Antec ISK300-65 
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My HTPC
(13 items)
 
  
CPUMotherboardRAMHard Drive
Intel i3-560 Gigabyte GA-H55N-USB3 Kingston HyperX Blu 2x1 GB DDR3 1333 OCZ Vertex 2 Solid State 60 GB 
OSPowerCase
Windows 7 Home Premium 64-Bit picoPSU-120 + 10A 120W AC-DC Antec ISK300-65 
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post #2 of 18
yeah those temps are fine. Maybe your PSU is not enough or is failing?
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post #3 of 18
You're cpu wont shut off til like 95c

Sounds like a power supply issue to me.
However just to be safe under Advanced system settings found by right clicking computer off your start orb and hitting properties.

You want to find start up and recovery settings. Disable automatically restart. You could be shutting down due to an incompatible memory blue screen and its happening so fast you're not seeing it.

When the PC boots back up does it say it encountered a serious problem? You could always send us your event log.
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post #4 of 18
Hi! Welcome to OCN. You can click on user cp and place all of your systems and specifications in there so it shows in your signature like mine.

Have you overclocked anything? If so, what hardware? What settings are you runing? What voltages are you using? I am not familar with the cloud OC the board has.

The temps are fine. Can you add better fans to it? Those little things are hard to do anything with. The 80C temps are terrible though and could have caused degradation. I do not feel it is likely though unless it was hitting that for an extended period.

I would like to see the event log too. That will help!
 
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post #5 of 18
Thread Starter 
Thank you, I have added my system info to my profile.

No, nothing is overclocked - the goal of my build was a no-frills, quiet-as-possible HTPC. I guess it's a little ironic I'm here on overclock.net, but you guys seem to know all about these kinds of problems

All of the voltage settings in the BIOS are auto/default. I will post the event log as soon as I'm home. From memory, I can say every time it crashed I got an Event ID 41, but I don't recall the details.
My HTPC
(13 items)
 
  
CPUMotherboardRAMHard Drive
Intel i3-560 Gigabyte GA-H55N-USB3 Kingston HyperX Blu 2x1 GB DDR3 1333 OCZ Vertex 2 Solid State 60 GB 
OSPowerCase
Windows 7 Home Premium 64-Bit picoPSU-120 + 10A 120W AC-DC Antec ISK300-65 
  hide details  
Reply
My HTPC
(13 items)
 
  
CPUMotherboardRAMHard Drive
Intel i3-560 Gigabyte GA-H55N-USB3 Kingston HyperX Blu 2x1 GB DDR3 1333 OCZ Vertex 2 Solid State 60 GB 
OSPowerCase
Windows 7 Home Premium 64-Bit picoPSU-120 + 10A 120W AC-DC Antec ISK300-65 
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Reply
post #6 of 18
Next time it crashes, you should get a popup that says "Windows has recovered from a serious error" It should have an option to view more and that is where you copy the information and paste it on here. I would like to see what that says. There is a more detailed event log you should be able to access right now though. Read this. It is a little harder to tell which error was the cause for the shutdown this way though.
 
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Optical DriveCoolingCoolingCooling
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CoolingCoolingOSMonitor
EK XSPC Dual Bay Reservoir Windows 10 e-Machine 23" 
KeyboardPowerCaseMouse
OCN Ducky DK9008 G2 Keyboard PC Power & Cooling Silencer 750W Antec Lanboy Air Logitech G400s 
Audio
Realtek HD Audio 
CPUMotherboardGraphicsRAM
Intel i7 2600k Asus Sabertooth P67 EVGA GTX 770 G.Skill Ripjaws X 
Hard DriveCoolingCoolingCooling
Kingston SSDNow 120GB XSPC Rasa Acetal XSPC Pump/Res  Ek GTX 770 
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RAMHard DriveHard DriveHard Drive
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post #7 of 18
Thread Starter 
Here is what the Event ID 41 looks like.

I did turn off the automatic restart setting as suggested, so if/when I'm able to get the pop-up window after the next crash, I will post that.
My HTPC
(13 items)
 
  
CPUMotherboardRAMHard Drive
Intel i3-560 Gigabyte GA-H55N-USB3 Kingston HyperX Blu 2x1 GB DDR3 1333 OCZ Vertex 2 Solid State 60 GB 
OSPowerCase
Windows 7 Home Premium 64-Bit picoPSU-120 + 10A 120W AC-DC Antec ISK300-65 
  hide details  
Reply
My HTPC
(13 items)
 
  
CPUMotherboardRAMHard Drive
Intel i3-560 Gigabyte GA-H55N-USB3 Kingston HyperX Blu 2x1 GB DDR3 1333 OCZ Vertex 2 Solid State 60 GB 
OSPowerCase
Windows 7 Home Premium 64-Bit picoPSU-120 + 10A 120W AC-DC Antec ISK300-65 
  hide details  
Reply
post #8 of 18
Thread Starter 
Unfortunately I was unable to get the "Windows has recovered from a serious error" popup... After the crash and turning the computer back on, I get 1) BIOS message asking me to choose default or last known good profile, so I chose last known good, then 2) whether to start Windows in Normal or Safe Mode (I chose Normal). Once Windows boots, there is no indication of any problem.

I downloaded BlueScreenViewer and set Windows to write a small dump file to %SystemRoot%\\Minidump, but it doesn't seem that a file is being generated. At least I don't see a Minidump folder or any *.dmp files anywhere.
My HTPC
(13 items)
 
  
CPUMotherboardRAMHard Drive
Intel i3-560 Gigabyte GA-H55N-USB3 Kingston HyperX Blu 2x1 GB DDR3 1333 OCZ Vertex 2 Solid State 60 GB 
OSPowerCase
Windows 7 Home Premium 64-Bit picoPSU-120 + 10A 120W AC-DC Antec ISK300-65 
  hide details  
Reply
My HTPC
(13 items)
 
  
CPUMotherboardRAMHard Drive
Intel i3-560 Gigabyte GA-H55N-USB3 Kingston HyperX Blu 2x1 GB DDR3 1333 OCZ Vertex 2 Solid State 60 GB 
OSPowerCase
Windows 7 Home Premium 64-Bit picoPSU-120 + 10A 120W AC-DC Antec ISK300-65 
  hide details  
Reply
post #9 of 18
Thread Starter 
I'm convinced now that it's an overheating problem, but I'm just not sure exactly what is overheating. Last night I ran Prime95 with the case closed, and the system shutdown within 15 minutes. I repeated this three times, and the results were the same each time. Then I opened the case and left Prime95 running overnight - it was still going strong this morning, 6+ hours later.

With the case closed and at full load, core temps were ~59 C vs 53 C open. Does any one know what TMPIN0, 1, and 2 refer to in HWMonitor? TMPIN0 and 2 ran about 5 C hotter with the case closed than open, but neither ever breached 50 C before the computer crashed. TMPIN1 I think is bogus, because no matter what, HWMonitor always displays it as 26 C and it never changes.

I guess at worst I know my computer is solid without the cover on! I will play with a different case fan perhaps. Maybe I should turn it around and have air blowing in to see if it makes a difference.
Edited by johnny_5ive - 7/22/11 at 8:12am
My HTPC
(13 items)
 
  
CPUMotherboardRAMHard Drive
Intel i3-560 Gigabyte GA-H55N-USB3 Kingston HyperX Blu 2x1 GB DDR3 1333 OCZ Vertex 2 Solid State 60 GB 
OSPowerCase
Windows 7 Home Premium 64-Bit picoPSU-120 + 10A 120W AC-DC Antec ISK300-65 
  hide details  
Reply
My HTPC
(13 items)
 
  
CPUMotherboardRAMHard Drive
Intel i3-560 Gigabyte GA-H55N-USB3 Kingston HyperX Blu 2x1 GB DDR3 1333 OCZ Vertex 2 Solid State 60 GB 
OSPowerCase
Windows 7 Home Premium 64-Bit picoPSU-120 + 10A 120W AC-DC Antec ISK300-65 
  hide details  
Reply
post #10 of 18
TMPIN0 is the CPU Socket Temp.

The other two, it is hard to tell. They could be the VRM/MOSFETS, the NB, the SB...

I would try to add a fan where the preferations are at the bottom left side of the case to pull outside air inside. You could also try upgrading the top fans, but it looks like you may have already.

Do me a favor though, take a picture of your case with the side panel on and another with the side panel off.

Personally, I would also mount a small fan to the memory if possible.
 
HDPC
(15 items)
 
 
CPUMotherboardGraphicsGraphics
AMD Ryzen 7 1700x Asus Prime X370-Pro MSI Hawk Ek GTX 1070 MSI Hawk Ek GTX 1070 
RAMHard DriveHard DriveHard Drive
EVGA DDR4 3200 Kingston SSDNow 120GB WD Green 2TB WD Black 2 TB 
Optical DriveCoolingCoolingCooling
Samsung DVDR Ek Supremacy Evo Blue Edition XSPC RX360 Radiator Swiftech MCP 655b 
CoolingCoolingOSMonitor
EK XSPC Dual Bay Reservoir Windows 10 e-Machine 23" 
KeyboardPowerCaseMouse
OCN Ducky DK9008 G2 Keyboard PC Power & Cooling Silencer 750W Antec Lanboy Air Logitech G400s 
Audio
Realtek HD Audio 
CPUMotherboardGraphicsRAM
Intel i7 2600k Asus Sabertooth P67 EVGA GTX 770 G.Skill Ripjaws X 
Hard DriveCoolingCoolingCooling
Kingston SSDNow 120GB XSPC Rasa Acetal XSPC Pump/Res  Ek GTX 770 
OSMonitorKeyboardPower
Windows 10 Pro Vizio 58" 4k Logitec Wireless Coolmax 600w 
CaseMouseAudio
Antec 300 Logitec Wireless Realtor HD Audio  
  hide details  
Reply
 
HDPC
(15 items)
 
 
CPUMotherboardGraphicsGraphics
AMD Ryzen 7 1700x Asus Prime X370-Pro MSI Hawk Ek GTX 1070 MSI Hawk Ek GTX 1070 
RAMHard DriveHard DriveHard Drive
EVGA DDR4 3200 Kingston SSDNow 120GB WD Green 2TB WD Black 2 TB 
Optical DriveCoolingCoolingCooling
Samsung DVDR Ek Supremacy Evo Blue Edition XSPC RX360 Radiator Swiftech MCP 655b 
CoolingCoolingOSMonitor
EK XSPC Dual Bay Reservoir Windows 10 e-Machine 23" 
KeyboardPowerCaseMouse
OCN Ducky DK9008 G2 Keyboard PC Power & Cooling Silencer 750W Antec Lanboy Air Logitech G400s 
Audio
Realtek HD Audio 
CPUMotherboardGraphicsRAM
Intel i7 2600k Asus Sabertooth P67 EVGA GTX 770 G.Skill Ripjaws X 
Hard DriveCoolingCoolingCooling
Kingston SSDNow 120GB XSPC Rasa Acetal XSPC Pump/Res  Ek GTX 770 
OSMonitorKeyboardPower
Windows 10 Pro Vizio 58" 4k Logitec Wireless Coolmax 600w 
CaseMouseAudio
Antec 300 Logitec Wireless Realtor HD Audio  
  hide details  
Reply
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