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Sidewinders?

post #1 of 22
Thread Starter 
I ordered from sidewinders many times and, every time has been flawless until now. I received everything but my pump (355), so I email and call him

Anyone have any problems like this?



Edited- he fixed it promptly, couldn't ask for much more. I got the tracking number for the pump and thanks
Edited by m98custom1212 - 7/21/11 at 8:26pm
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post #2 of 22


How long ago did you e-mail/call them? You can't expect a 1/2-man shop to be available 24/7.

And, no, I haven't had any problems with SW before. The one time I had to e-mail Gary he got back right away, and it was like midnight.
post #3 of 22
Thread Starter 
Quote:
Originally Posted by t-ramp View Post


How long ago did you e-mail/call them? You can't expect a 1/2-man shop to be available 24/7.

And, no, I haven't had any problems with SW before. The one time I had to e-mail Gary he got back right away, and it was like midnight.


I called and emailed numerous times. He just emailed me and said "he has to check the video log."
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post #4 of 22
What do you expect? Him to just say OK cool even though it should be there I will just give you another? I just got an order from Sidewinder and all the parts were there (not that it was a large order but this is my 3rd or 4th order from Sidewinder and every one was perfect).
    
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post #5 of 22
Quote:
Originally Posted by m98custom1212 View Post
I ordered from sidewinders many times and, every time has been flawless until now. I received everything but my pump (355), so I email and call them.. What a surprise no answer ***!

Anyone have any problems like this?
Just wait and see. Sidewinder will take care of you...they are not XFX
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post #6 of 22
Thread Starter 
Quote:
Originally Posted by DarkHollow View Post
What do you expect? Him to just say OK cool even though it should be there I will just give you another? I just got an order from Sidewinder and all the parts were there (not that it was a large order but this is my 3rd or 4th order from Sidewinder and every one was perfect).
No need to be a dick about it. I understand that he is checking to make sure I'm not pulling his leg. I was just updating on what he had said.

I'm just irradiated because I need my computer and I cant use it till I get my pump.

Read the first line,I have ordered $1000+ from him without a problem till now.

Quote:
Originally Posted by 996gt2 View Post
Just wait and see. Sidewinder will take care of you...they are not XFX
Thanks, I'm not here to *****. I posted here to see, how he take cares of his customers if this sort of problems happens.
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post #7 of 22
@OP..sorry to hear you package came light,it happens some times.. Gary is the real deal
and will take care of you
    
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post #8 of 22
Sorry, I wasn't trying to be rude about it I just mean don't expect an instant response or a OK here you go answer. Customer service in general with any company seems to be a long process to get pretty much anything done and typically responses can take a up to a few days
    
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post #9 of 22
I'm surprised to see this after so many flawless shipments. The problem is now solved as far as the OP should be concerned.
Yes I missed one phonecall this afternoon, it was yours, I was helping UPS unload today at 2:02p.m. EST.
post #10 of 22
sorry for hijacking guys... If I order stuff from SW am I able to use bank deposit to pay?? Thank you
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