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Problem Gigabyte GA-Z68XP-UD5

post #1 of 7
Thread Starter 
mad.gif So yesterday I received all components and didn't open till today. Today I had a break and decided what the hell lets put it together just to test. Installed CPU/MOBO/MEM and PSU just to make sure everything works GTX580 still in box same for SSD and no drive, I won't be using it until the weekend anyways, using HDMI from MOBO. Try to boot and what seems to be a short rolleyes.gif here we go... Had another new PSU sitting in a corner and open it up same thing, getting mad.gif Decided to eliminate RAM to see if it beeps atleast it did think I isolated the problem gunner2.gif to RAM test around and see that slots 2 and 4 dont work mad.gif get other stick same eek.gif decided to test RAM in slot 1 and 3 everything boots OK.

Should attempt to do BIOS update or just the fact that the 2 slots closest to the CPU cause the PC to short out be definite reason for RMA mad.gif
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post #2 of 7
Memory controller is on the CPU. When you have a memory channel missing like that, it usually means a problem with the CPU socket. This could be either: too much pressure from a heatsink, misalignment of the processor in the socket, or worst of all- bent pins in the socket which will void an RMA due to physical damage. Go ahead and reseat the chip and make sure there are no bent pins.
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post #3 of 7
Thread Starter 
Took it apart didn't notice any bent pins but deceided to take it out of the case as the position of the pins on the socket 1155 aren't straigth anyways. Upon close inspection ONE of the pins at differrent angles looks as it's push in more than the other in bettween the plastic pins. Had to play with angle to catch it and will like a magnifier as I don't have one to confirm. I am in bad luck or what how the hell ONE of the PIN get push in not a corner one while all other are perfectly OK.
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post #4 of 7
Don't know how it would happen... but that's probably the cause. If you RMA through a retailer they might not notice, but to Gigabyte they probably would and deny RMA.
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post #5 of 7
If you read the manual, it clearly states that if you only have two sticks of memory, you put them in slots 1 and 3... not 2 and 4. You only use slots 2 and 4 if you have four sticks of memory. Are you using 4 sticks of memory?
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post #6 of 7
Thread Starter 
Quote:
Originally Posted by xDezor;14311089 
If you read the manual, it clearly states that if you only have two sticks of memory, you put them in slots 1 and 3... not 2 and 4. You only use slots 2 and 4 if you have four sticks of memory. Are you using 4 sticks of memory?

Two Sticks of RAM. Did read the manual and inserted Memory in Channel A slot 1 and Channel B slot 3 in order to have dual channel and PC would never boot up - continous reboot, try aswell Memory in channel A slot 2 and channel B slot 4 same problem. When memory was configured to used Channel A slots 1 and 2 it would boot up and everything work but this is not DUAL Channel configuration. Channel B is unoperational. Did RMA so I would see what happens now.
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post #7 of 7
Thread Starter 
Update the RMA was denied due to "User apparent cause damage CPU Bent Pins" I am not surprise, but it has been a 1 week and 1 day and I have yet to receive the board back. I contact Gigabyte and they will repair it for a fee of course 45.00 :s they want picture of the socket which I cant provide until I get the board back.

So I decided to contact the place I got it from to see where is my MOBO and when to expect it back. Answer was the package appears to be lost or stolen on transit... go figure. They ask me if I wanted another one or refund. I purchase the same board on Tuesday a day after my Bday so I mention this and ask for refund. Lost around 2 week and 20.00 but feel lucky since I wouldn't have to spend more $$ to get it repair and they have to bother selling it later.
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