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PC unusable due to BSOD

post #1 of 10
Thread Starter 
Hi my friend's computer suddenly went bad and he can't boot into windows. It was working fine for about a year and the BSOD just popped up as he turned on the machine:

"STOP: (0x0000021A) - {Fatal System Error}

The Initial Session Process or System Process terminated unexpectedly with a status of: 0x00000000 (0x00000185) (0x001006D0)

System has been shut down."

Ok so we thought is was one of those random moments so I restarted it and I see the "Starting Windows" message and the graphic effects but then another BSOD pops in but its different. There is a lot of stuff going on so I just took a snapshot.



I am guessing either the HDD is dying(Seagate <_<), OS is corrupted, or somethings wrong in the BIOS. Malwarebytes did manage to find 9 malware/virus when it was still working but it was quarantined but not deleted. Any inputs?

Computer Info in Sig.
post #2 of 10
Run Memtest+ overnight, see results. USB devices connected to the PC have caused BSOD's for me as well. Seagate's are full of fail except for their Cheetah's

Process of elimination time.

Start with testing the RAM, afterwards the Hard drive, then any other components such as graphics card, sound card, etc..

Also, listing his system would be helpful as well.
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Master Chieferrr
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post #3 of 10
Thread Starter 
Quote:
Originally Posted by Stealth2o View Post
Run Memtest+ overnight, see results. USB devices connected to the PC have caused BSOD's for me as well. Seagate's are full of fail except for their Cheetah's

Process of elimination time.

Start with testing the RAM, afterwards the Hard drive, then any other components such as graphics card, sound card, etc..

Also, listing his system would be helpful as well.
Is is possible for the ram to randomly go bad? I'll give it a try. The only USB device connected to his computer are the keyboard/mice and an external HDD which was working together before. The Seagate HDD was ticking once, but a light tap on the case usually fixed it. System is in my sig.
post #4 of 10
yes it's possible, also, i thought that it was your friends system that went bad. I would try to disconnect the external drive to see if your system boots without a BSOD.
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Master Chieferrr
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post #5 of 10
Thread Starter 
Quote:
Originally Posted by Stealth2o View Post
yes it's possible, also, i thought that it was your friends system that went bad. I would try to disconnect the external drive to see if your system boots without a BSOD.
It is my friend's computer, I temporarily added it to my sig for convenience. It still has BSOD with the external HDD disconnected. I'll post back when 2 hours of memtest86+ is done.
post #6 of 10
Thread Starter 
6 pass of memtest86+ and theres no problem with the ram but still BSOD. Would re-installing windows fix this problem? Asking first just to make sure theres a way to solve this without wiping the data.
post #7 of 10
run these command in command prompt as an administrator before attempting to reformat.
sfc /scannow
it'll scan for errors. if it finds any thats a good thing.
chkdsk /r
requires a restart but will check you hd's for errors. this one takes a while.
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post #8 of 10
Quote:
Originally Posted by revamper View Post
run these command in command prompt as an administrator before attempting to reformat.
sfc /scannow
it'll scan for errors. if it finds any thats a good thing.
chkdsk /r
requires a restart but will check you hd's for errors. this one takes a while.
only works if he COULD BOOT INTO WINDOWS!

on topic... clicking hdd is not good... sounds like u may want to get a new drive
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post #9 of 10
Yea that's not a memory error I thought 000ed was a boot drive error.. knocking drives are not good.
post #10 of 10
Don't format first. You can just partition the drive and install the OS on a second partition to see if maybe it's an OS error. If the new OS install works fine then you can either repair the previous installation (you may have issues with file permissions afterwards though) or just grab the data using the secondary OS install and back it up, then format the old partition and merge it into the new one so you have full disc space on an already installed OS and you have all the files backed up to an external.

Though the clicking is a pretty bad sign. HD is probably not dead yet but is probably failing the SMART status so if you can backup data at all (i.e. Linux live disc to copy data) that'd be ideal.
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