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Anyone here refuse to buy XFX? - Page 7

post #61 of 97
I have 2 gtx 260 from them that I purchased 2 years ago, and it's holding up great. So Yes I will continue to support them since I haven't run into trouble yet.
post #62 of 97
i had to return a xfx 4890hd for issues with certain games had it for 2 years they sent me a new 1 no questions asked, the next 4890 they sent me was still doing the same issue with certain games and hard locking my computer, did the rma thing with absolutly no issues and they gave me a decent upgrade over my 4890 they sent me a 6850 1 gig. no problems what so ever after 4 months of heavy gaming with the card oc like mad....
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post #63 of 97
Quote:
Originally Posted by Cacophony View Post
I have 2 gtx 260 from them that I purchased 2 years ago, and it's holding up great. So Yes I will continue to support them since I haven't run into trouble yet.
That's because you have nVidia cards from them from when they were still w/ nVidia. They were a good company then. Not anymore. Their non-reference cards are terrible, their build quality and QC is terrible, they will do everything within their power to deny your RMA and/or violate their own warranty, and have poor overall customer service.

I'm not BSing you. I sent in reference-based but black PCB 4890, worked fine for a long while, then poof, died, happens. Got back their super-cost-cut late production 4890 that ran hotter, had no VRM-sinks, no software controllable voltage tuning, a sub-par cooler even compared to the crap that was originally on my 4890, and had numerous bad reviews for being known to die within a short period of time, etc. It was not at all a comparable card. On top of that customers service did everything they could to push me off. There are countless told and untold stories of their denial to RMA over flux left over from poor QC out of the factory, and other bull reasons. Or even the more recent thread(s) about them damaging somebody's product to deny them RMA. Or, sending out damaged products to void their warranty so they don't have to warranty them, and then denying it.

XFX is the near definition of how a consumer electronics company SHOULDN'T act.

XFX is not the company it once was.

Friends don't let friends buy XFX.
Edited by DesertRat - 7/24/11 at 11:23am
post #64 of 97
Just be sure to warn customers about their issues.. But if a customer walks up and wants to buy something, you cant be like... Dont buy that.
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post #65 of 97
I am not particularly hopeful about RMAing my current card if it ever dies on me, I bought it from a friend, and I would have to trust that the 'double' part of the double lifetime warranty works as advertised. When registering the card on their site, I didn't get any confirmation that everything was kosher.

I've heard the horror stories, I probably wouldn't buy from them new if given a good choice.
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post #66 of 97
When I registered my new 6970 I was given instant confirmation of the warranty. no problems getting my free digital copy of Dirt 3 either. This is all news to me. I certainly hope I don't have any of these troubles. Bleh, this makes me sad.....
post #67 of 97
Quote:
Originally Posted by DesertRat View Post
That's because you have nVidia cards from them from when they were still w/ nVidia. They were a good company then. Not anymore. Their non-reference cards are terrible, their build quality and QC is terrible, they will do everything within their power to deny your RMA and/or violate their own warranty, and have poor overall customer service.

I'm not BSing you. I sent in reference-based but black PCB 4890, worked fine for a long while, then poof, died, happens. Got back their super-cost-cut late production 4890 that ran hotter, had no VRM-sinks, no software controllable voltage tuning, a sub-par cooler even compared to the crap that was originally on my 4890, and had numerous bad reviews for being known to die within a short period of time, etc. It was not at all a comparable card. On top of that customers service did everything they could to push me off. There are countless told and untold stories of their denial to RMA over flux left over from poor QC out of the factory, and other bull reasons. Or even the more recent thread(s) about them damaging somebody's product to deny them RMA. Or, sending out damaged products to void their warranty so they don't have to warranty them, and then denying it.

XFX is the near definition of how a consumer electronics company SHOULDN'T act.

XFX is not the company it once was.

Friends don't let friends buy XFX.
Why not avoid MSI and any company in existence right now? I'm sure they've all had a problem as well at some point.
     
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post #68 of 97
Quote:
Originally Posted by Horsemama1956 View Post
Why not avoid MSI and any company in existence right now? I'm sure they've all had a problem as well at some point.
Because none of them have it as rampantly as XFX. All electronics manufactures will have a bad run, or a few bad employees or a few having a bad day in cust. service from time to time. XFX does this to many of their customers and products.
post #69 of 97
XFX and I started off on the wrong foot, but I gave them a chance to correct their mistake and I haven't been happier with any company since. They've earned my loyalty. =]

I RMA'd 2 items there, both of which were not mine, and I recieved 2 NEW products both times. Great service, and the whole RMA process takes about a week and a half.

It's sad to hear the stories, but that happens with every manufacturer (perhaps not as often, though).
    
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post #70 of 97
Quote:
Originally Posted by Jaguarbamf View Post
XFX and I started off on the wrong foot, but I gave them a chance to correct their mistake and I haven't been happier with any company since. They've earned my loyalty. =]

I RMA'd 2 items there, both of which were not mine, and I recieved 2 NEW products both times. Great service, and the whole RMA process takes about a week and a half.

It's sad to hear the stories, but that happens with every manufacturer (perhaps not as often, though).
If it was just the rma stories it might not be that bad, but to have a senior level employee email you to tell you its all your fault shows how high the corruption goes. I really hope ncspec leaks that email for all to see. Would be wonderful.
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