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Coolermaster customer service

post #1 of 3
Thread Starter 
After ordering the final two pieces for Comps 3 and 4 and waiting 5 days for my Hyper 212+ order status to change from Processing, I send an email figuring they simply didn't update the status of my order. Instead, I get an automated response telling me a week later that the items are no longer available and my order will be canceled and my credit card will be refunded. Really? It takes a week to figure out that you don't have what you're advertising to sell? I also love the fact that the day after I place my order, this is the status of it....

"07/18/2011 Processing CHECKING WITH TONY IF WE HAVE REFURBS READY"

Shouldn't you check to see you have items for sale before you sell them? CoolerMaster, you honestly pissed me off. I understand that fulfillment problems happen, but this entire order has been unprofessional from the get go. I expected more from an established company.
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel 2500k Asus P8P67 Galaxy GTX580 8GB G Skill Ripjaws 
Hard DriveOSMonitorKeyboard
Intel 80 gb SSD, Raptor 150 Windows 7 Home Premium 24" Samsung LCD Saitek Eclipse 
PowerCaseMouse
PCP&C 750W Antec P180 Logitech MX-510 blue 
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My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel 2500k Asus P8P67 Galaxy GTX580 8GB G Skill Ripjaws 
Hard DriveOSMonitorKeyboard
Intel 80 gb SSD, Raptor 150 Windows 7 Home Premium 24" Samsung LCD Saitek Eclipse 
PowerCaseMouse
PCP&C 750W Antec P180 Logitech MX-510 blue 
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post #2 of 3
lol it took them about a month to process my RMA request for the fan clips, but i must say they did ship pretty fast and replaced my blademasters for free
   
Spare Rigs
(13 items)
 
CPUMotherboardGraphicsRAM
core 2 duo P8700@2.53GHz 2242CTO Intel X4500MHD 4gb 
Hard DriveOptical DriveOSMonitor
fujitsu 320gb dvd rom cd/rw Windows 7 Professional x64 15.4" 
PowerCaseMouse
Panasonic 6-cell + 65W AC adapter lenovo t500 Logitech MX518 
CPUMotherboardGraphicsRAM
Intel i5 760 evga p55 sli MSI gtx460 Hawk corsair dominator 
Hard DriveCoolingOSMonitor
kingston ssdnow hyper 212+ windows 7 professional sam syncmaster 
MonitorKeyboardPowerCase
Acer Razer Blackwidow ocz 650W coolermaster elite 335 
Mouse
Logitech MX518 
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Spare Rigs
(13 items)
 
CPUMotherboardGraphicsRAM
core 2 duo P8700@2.53GHz 2242CTO Intel X4500MHD 4gb 
Hard DriveOptical DriveOSMonitor
fujitsu 320gb dvd rom cd/rw Windows 7 Professional x64 15.4" 
PowerCaseMouse
Panasonic 6-cell + 65W AC adapter lenovo t500 Logitech MX518 
CPUMotherboardGraphicsRAM
Intel i5 760 evga p55 sli MSI gtx460 Hawk corsair dominator 
Hard DriveCoolingOSMonitor
kingston ssdnow hyper 212+ windows 7 professional sam syncmaster 
MonitorKeyboardPowerCase
Acer Razer Blackwidow ocz 650W coolermaster elite 335 
Mouse
Logitech MX518 
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post #3 of 3
When I ordered my case directly from them they were VERY fast, sounds that you just had bad luck
My System
(15 items)
 
  
CPUMotherboardGraphicsRAM
i5 4590 Gigabyte Z97N-WiFi EVGA GTX 690 16 Gb Corsair L.P. Vengeance 
Hard DriveCoolingOSMonitor
Crucial M4 SSD Sata 3  Noctua NH-L9I Win 10 x64 LG 34um68 
KeyboardPowerCaseMouse
Logitech Ultraslim Corsair AX760 CM Elite 130 Logitech G5 
Mouse PadAudioOther
Func Hardware Sony HT-CT150 HT as speakers Coolermaster Sirus Headset 
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My System
(15 items)
 
  
CPUMotherboardGraphicsRAM
i5 4590 Gigabyte Z97N-WiFi EVGA GTX 690 16 Gb Corsair L.P. Vengeance 
Hard DriveCoolingOSMonitor
Crucial M4 SSD Sata 3  Noctua NH-L9I Win 10 x64 LG 34um68 
KeyboardPowerCaseMouse
Logitech Ultraslim Corsair AX760 CM Elite 130 Logitech G5 
Mouse PadAudioOther
Func Hardware Sony HT-CT150 HT as speakers Coolermaster Sirus Headset 
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