I've had 2 customers come in this week with something similar.
They typed their experience for me. I'll post it now below.
PS The following is word for word. Spelling mistakes and all. (UR instead of Your) Also, the contact number is from australia
On July 18th, received a phone call from MS Office Support saying they had detected a trojan horse virus in my system.
Spent numerous of hours on phone with them (and they called numerous times)
Gave them access to my computer via a site on the internet which they provided me with. : July 18th : Http:\\\\www.ahmyy.com
July 19th : Http:\\\\logmein123.com
They then asked me to go to "RUN" and type www.hawkstechlive.com
On july 19th, called 1-800 numbers from internet for MS office Help desk support and spoke to someone else. Who also dialed in and said he was going to look into it. When my daughter learned about this she immediately told me that it was a scam and to cut connection with them.
They then wanted me to call LISA BROWN: Helpline in texas. 210-888-0671
I did not call.
Second page: print out of diagnostic :S
Name: Lisa Brown
Department: Technical Department
Helpline no: 210-888-0671
Problem: torjan debug virus (from trojan family)
Condition of ur computer is very critical.
Performance is below 10%
1. Advance System Optimizer (Life free)
2. Advance System care (Life Free)
3. Advance Remote Desktop (Life Free)
100% Microsoft Gold Certified Softwares.
DPA (Data Protection Act 1965 by the Canadian Govt as per rules regulations)
10yrs Online technical support free.
License Key: ID and Password 400$ one time and the lifetime.
No one can hack your computer
no one can misuse your computer
No one can do anything wrong with your computer
No one can make the pirated versions of your computer softwares
One time and lifetime payment= 459$ (lifetime payment)
name on the bank statement would be Hawks Tech Live Services in US(Texas)