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Cold calls and "your computer has a problem"

post #1 of 11
Thread Starter 
Do you feel that it is likely a scam is in progress if you recieve a cold call (and not from your ISP) and the person on the other end informs you that your PC has been sending out "trouble reports"? This just happened to me. I am protected behind an Untangle box and the PC has AV on it also, (pay for Avast,pay for MalwareBytes) all up too date and all give clean bills of health(including rootkit analysis). All the Untangle rep could say was "anything is possible". I feel for the $50.00 a month I pay to Untangle a check of my logs could have been made to see if my computer really did send out such reports. My complaint is with the cold caller that I believe is a scammer and with Untangle for not offering to help more.
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post #2 of 11
Definitely a scam. Untangle can't be expected to do too much, all the info your computer sends out, they aren't going to go through it and see if a trouble report was part of it.

If they call again ask them what your IP address is, as I doubt a cold caller would have that.
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post #3 of 11
How would they get your phone # "if" your computer sent out a trouble report? Where is this person claiming to be calling from?
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post #4 of 11
Thread Starter 
I can describe the caller as obviously from India (come on we all know the accent by now) and he claimed to be working with a group of Microsoft eingineers. It was odd they had my name and number(but I am in the book) and the call was being recorded. I could hear the beep tones and I asked if the call was being recorded. I would conclude the recording was for training purposes.Ihave 6 PC's behind the Untangle and he could not tell me which PC sent the report (I typicaly only use one when school is out) and 3 are Linux distros.

EDIT: years ago I was a CyberDefender customer,this may be the link
Edited by PCCstudent - 7/26/11 at 3:05pm
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post #5 of 11
I'm glad microsoft is sending out trouble reports online now instead of...you know...telling the user. Good thing it was not them and is just a scam.
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post #6 of 11
Thread Starter 
OK,that peace of mind should be worth a rep,+rep postama. I did wonder why my PC would not also be telling me there was an issue.I ran my website with the firewall down(by mistake) for about 20 min last year and Qwest sent me an email telling me the traffic was so high I was being attacked and shut me down. I had to call them up and assure them I was back up with proper protection(and after rebuilding the site).

EDIT: The website incident was before I had Untangle.I could see the traffic was way high and it took me a few minutes to figure out what I had forgot.It was strange as I had left the firewall down before,and nothing happened.It sure did this last time.
Edited by PCCstudent - 7/26/11 at 3:22pm
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post #7 of 11
Yeah, there's been a few threads on here regarding that.

Just a scam. The beeps were probably a scam too, the vast majority of equipment won't let you know that it's recording.
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post #8 of 11
I've had 2 customers come in this week with something similar.

They typed their experience for me. I'll post it now below.

PS The following is word for word. Spelling mistakes and all. (UR instead of Your) Also, the contact number is from australia

-------------------------

On July 18th, received a phone call from MS Office Support saying they had detected a trojan horse virus in my system.

Spent numerous of hours on phone with them (and they called numerous times)

Gave them access to my computer via a site on the internet which they provided me with. : July 18th : Http:\\\\www.ahmyy.com
July 19th : Http:\\\\logmein123.com

They then asked me to go to "RUN" and type www.hawkstechlive.com

On july 19th, called 1-800 numbers from internet for MS office Help desk support and spoke to someone else. Who also dialed in and said he was going to look into it. When my daughter learned about this she immediately told me that it was a scam and to cut connection with them.

They then wanted me to call LISA BROWN: Helpline in texas. 210-888-0671
I did not call.

------------------------

Second page: print out of diagnostic :S

-----------------------

Name: Lisa Brown
Department: Technical Department
Helpline no: 210-888-0671
Problem: torjan debug virus (from trojan family)
Condition of ur computer is very critical.
Performance is below 10%
***************************
Three Softwares

1. Advance System Optimizer (Life free)
2. Advance System care (Life Free)
3. Advance Remote Desktop (Life Free)

100% Microsoft Gold Certified Softwares.

100% Transferable

DPA (Data Protection Act 1965 by the Canadian Govt as per rules regulations)

10yrs Online technical support free.

License Key: ID and Password 400$ one time and the lifetime.

No one can hack your computer
no one can misuse your computer
No one can do anything wrong with your computer
No one can make the pirated versions of your computer softwares

One time and lifetime payment= 459$ (lifetime payment)

name on the bank statement would be Hawks Tech Live Services in US(Texas)
post #9 of 11
SCAM!!!!!

This has been happening here in New Zealand recently aswell.

http://www.nzherald.co.nz/compute/ne...ectid=10739951
    
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post #10 of 11
Thread Starter 
Quote:
Originally Posted by beers View Post
Yeah, there's been a few threads on here regarding that.

Just a scam. The beeps were probably a scam too, the vast majority of equipment won't let you know that it's recording.
I asked this guy if the conversation was being recorded and he freely admitted that it was. By law here in AZ there must be two audible beeps every few seconds (and there clearly were). I concluded that his performance would be analyzed after the call ended and he would be given pointers about how to better scam people. Cold calling people about computer problems has to be a tough job.Perhaps you are saying the beeps were phony in an attempt to put me at ease? interesting technique.
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