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Avast!, my webbrowser, WoW, and other problems

post #1 of 9
Thread Starter 
The only reason I post this here is because I couldn't imagine it fitting anywhere else. I'm having an issue where when I watch certain movies on Windows Media player, my computer restarts. No BSOD, no errors, nothing. This also happens when I play certain games such as Oblivion and Fallout, but it only does it in certain areas. Now, I've got a new issue. My computer restarted while watching a movie, (surprise surprise) and when I logged back on, I couldn't browse the web. Oddly enough, I'm able to play WoW and SCII online, but can't browse the web. Thinking it was avast! I went in the control panel and turned off the web shield. Sure enough, I was able to browse the internet again. So there's my whole issue. My computer restarts at certain points in games and movies, and avast is blocking my webbrowsing when it happens. Isn't avast supposed to tell me when something is attacking my computer before it takes action? Any help is greatly appreciated, many thanks. See specs below.
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AMD FX-8350 @ 4.4Ghz ASUS M5A97 R2.0 Sapphire Nitro Radeon R7 370 Crucial Ballistix 8GB @ 1600 
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Kingston HyperX SSD 128GB WD Blue 1TB HDD LG Corsair H80i - Push/Pull 
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Windows 10 750Watt Corsair NZXT Phantom 
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The WIP
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CPUMotherboardGraphicsRAM
AMD FX-8350 @ 4.4Ghz ASUS M5A97 R2.0 Sapphire Nitro Radeon R7 370 Crucial Ballistix 8GB @ 1600 
Hard DriveHard DriveOptical DriveCooling
Kingston HyperX SSD 128GB WD Blue 1TB HDD LG Corsair H80i - Push/Pull 
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Windows 10 750Watt Corsair NZXT Phantom 
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post #2 of 9
Disable/close Avast entirely, do the issues persist? It's possible you're infected and whatever you're infected with is negatively effecting your AV's performance.

Also, did the issue recently start happening? I noticed you said it only happens when you're watching a video, it could be video drivers. The web issue could just be Avast's fault.
post #3 of 9
Check your GPU drivers
post #4 of 9
Thread Starter 
GPU drivers are up-to-date. Naturally, that's what I checked first. E-Peen, this also happens when I reach certain points in games such as Fallout NV or Oblivion. What's strange is the fact that it only happens when I reach a certain area. Any explanation for this bizarre phenomenon? I'm lead to believe that it can't really be a virus or an overheating issue. What could cause my computer to restart when I go to certain areas or watch certain movies, but work just fine in other situations?
The WIP
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CPUMotherboardGraphicsRAM
AMD FX-8350 @ 4.4Ghz ASUS M5A97 R2.0 Sapphire Nitro Radeon R7 370 Crucial Ballistix 8GB @ 1600 
Hard DriveHard DriveOptical DriveCooling
Kingston HyperX SSD 128GB WD Blue 1TB HDD LG Corsair H80i - Push/Pull 
OSPowerCase
Windows 10 750Watt Corsair NZXT Phantom 
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The WIP
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CPUMotherboardGraphicsRAM
AMD FX-8350 @ 4.4Ghz ASUS M5A97 R2.0 Sapphire Nitro Radeon R7 370 Crucial Ballistix 8GB @ 1600 
Hard DriveHard DriveOptical DriveCooling
Kingston HyperX SSD 128GB WD Blue 1TB HDD LG Corsair H80i - Push/Pull 
OSPowerCase
Windows 10 750Watt Corsair NZXT Phantom 
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post #5 of 9
Quote:
Originally Posted by Modd3d View Post
GPU drivers are up-to-date. Naturally, that's what I checked first. E-Peen, this also happens when I reach certain points in games such as Fallout NV or Oblivion. What's strange is the fact that it only happens when I reach a certain area. Any explanation for this bizarre phenomenon? I'm lead to believe that it can't really be a virus or an overheating issue. What could cause my computer to restart when I go to certain areas or watch certain movies, but work just fine in other situations?
do you have any codec packs installed or Nero installed?
post #6 of 9
Thread Starter 
Quote:
Originally Posted by Spooony View Post
do you have any codec packs installed or Nero installed?
Don't know what Nero is, and I never download codecs.
The WIP
(11 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-8350 @ 4.4Ghz ASUS M5A97 R2.0 Sapphire Nitro Radeon R7 370 Crucial Ballistix 8GB @ 1600 
Hard DriveHard DriveOptical DriveCooling
Kingston HyperX SSD 128GB WD Blue 1TB HDD LG Corsair H80i - Push/Pull 
OSPowerCase
Windows 10 750Watt Corsair NZXT Phantom 
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The WIP
(11 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-8350 @ 4.4Ghz ASUS M5A97 R2.0 Sapphire Nitro Radeon R7 370 Crucial Ballistix 8GB @ 1600 
Hard DriveHard DriveOptical DriveCooling
Kingston HyperX SSD 128GB WD Blue 1TB HDD LG Corsair H80i - Push/Pull 
OSPowerCase
Windows 10 750Watt Corsair NZXT Phantom 
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post #7 of 9
Quote:
Originally Posted by Modd3d View Post
Don't know what Nero is, and I never download codecs.
Click Start
type msconfig in the Start Search box, and then press ENTER.

In the System Configuration Utility dialog box, click Selective Startup on the General tab.
Click to clear the Load Startup Items check box.
Note The Use Original Boot.ini check box is unavailable.
Click the Services tab.
Click to select the Hide All Microsoft Services check box.
Click Disable All.
Check the one needed by your gpu
Click OK
Reboot

Test it

Edited by Spooony - 7/26/11 at 11:09pm
post #8 of 9
Thread Starter 
Quote:
Originally Posted by Spooony View Post
Click Start
type msconfig in the Start Search box, and then press ENTER.

In the System Configuration Utility dialog box, click Selective Startup on the General tab.
Click to clear the Load Startup Items check box.
Note The Use Original Boot.ini check box is unavailable.
Click the Services tab.
Click to select the Hide All Microsoft Services check box.
Click Disable All.
Check the one needed by your gpu
Click OK
Reboot

Test it
Following your instructions now. Are you saying I should disable all except the GPU services? Or the GPU services itself?

EDIT: Did what you said and restarted computer. No restarts yet, movie is playing just fine. Also, I was able to test my Windows performance index without it restarting on me. (That used to happen as well. >.<). Thanks alot, I guess some of the other aspects of the nVidia card was causing the crashes? There was the update service and stereoscopic 3d service alongside the driver service itself.
Edited by Modd3d - 7/26/11 at 11:41pm
The WIP
(11 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-8350 @ 4.4Ghz ASUS M5A97 R2.0 Sapphire Nitro Radeon R7 370 Crucial Ballistix 8GB @ 1600 
Hard DriveHard DriveOptical DriveCooling
Kingston HyperX SSD 128GB WD Blue 1TB HDD LG Corsair H80i - Push/Pull 
OSPowerCase
Windows 10 750Watt Corsair NZXT Phantom 
  hide details  
Reply
The WIP
(11 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-8350 @ 4.4Ghz ASUS M5A97 R2.0 Sapphire Nitro Radeon R7 370 Crucial Ballistix 8GB @ 1600 
Hard DriveHard DriveOptical DriveCooling
Kingston HyperX SSD 128GB WD Blue 1TB HDD LG Corsair H80i - Push/Pull 
OSPowerCase
Windows 10 750Watt Corsair NZXT Phantom 
  hide details  
Reply
post #9 of 9
Now what you do is start enabling the services 1 by 1 or 2, 3 at a time till it happens again to nail the culprit. I will start with the gpu ones first
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