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crash to desktop - mainly software-related?

post #1 of 11
Thread Starter 
Hi,

in general my system is running quite stable: never had a bluescreen, never a freeze or crash with a resulting reset. Benchmarks are also running great.

In some games (like Dragon Age 2 or Bioshock) I encountered recently a crash to desktop. That means in the game I had a freeze, but with Control+Alt+del I could easily switch to the desktop without a problem. And it always appeared a little window saying that the program encountered a problem and thus it had to be closed (quite a common sight in Windows 7). What I would like to know: are these kind of crashes mainly software related, i.e. caused by some programming error in the game itself? Or might there be a hardware issue related? In my case I don´t think so because I did several checks with memtest and prime - without incident.

greetings,

lead
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post #2 of 11
That is not uncommon Its software usually.
    
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post #3 of 11
Click Start
type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration utility.
On the General tab, click to select the option Selective startup, and then click to clear the option Load startup items check box. (The Use Original Boot.ini check box is unavailable.)
On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.
Tick one used for your gpu
Apply
Reboot
Test it
post #4 of 11
Thread Starter 
thank you for this detailed description, but what does it exactly do?

But do you also think that it is a software issue?

Thanks for the good help.
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post #5 of 11
it starts up windows services without 3rd party services that some programs install. Its to nail down the culprit
post #6 of 11
If you have to ctrl+alt+del out it's not a CTD, it's a software lockup. CTDs are when the program exits and you go straight to desktop without any user interaction. That's why it's called "crash to desktop", the application crashes (exits) to the desktop. A crash is when the program sends an unexpected halt or exit, it crashes. Generally this causes the software to lockup, or freeze. That's a standard crash/freeze. CTDs are when it sends an unexpected exit and doesn't freeze, it goes to the desktop.

It could be hardware or software, are you watching temps? Though that doesn't even matter, it could still be hardware. I've had benchmarks come clean, low temps, yet applications still locked or crashed. I would check an OC, you can run prime for 12 hours to find 1 flaw that can (and will) fail. 12 hours, 1 mistake. That's because prime cycles through algorithms, only once it gets to a certain one will it fail. Usually it's just heat that fails prime (x time, certain temps, rounding fails), though once in a while you get stuck at some glitch. Some algorithm at a specific stage of prime will always fail (13 min, 7 hours, 14 hours, I've had all these times fail at rounding almost to the minute). That can reflect on what the software is doing at that stage of the game and will always cause a lockup.. rounding error/cpu glitch and the numbers don't match causing the code to force a halt and you get a lockup/freeze or occasional CTD.
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post #7 of 11
Thread Starter 
Thank you for the detailed reply.

Yes, I am watching temperatures, and they are always very good (for example I am using a Mugen 2 cooling system for the CPU, also the Geforce 570 GTX Sonic Platinum is sufficiently cooled down). For example: when under heavy load it rarely even scratches the 70 degrees. And the Cpu is far below that (due to the Mugen).

You described the very interesting process of software lockups, that means rounding errors at a certain time which even can occur after many hours.

"That's because prime cycles through algorithms, only once it gets to a certain one will it fail." - and why does it exactly fail on this one?

So basically, what you are saying is that it happens with every system, right?

So let us assume
a) temperatures are right and
b) the memory is also ok (memtest)

it must be necessarily a rounding error caused by the software.
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post #8 of 11
Quote:
Originally Posted by lead341 View Post
Thank you for the detailed reply.

Yes, I am watching temperatures, and they are always very good (for example I am using a Mugen 2 cooling system for the CPU, also the Geforce 570 GTX Sonic Platinum is sufficiently cooled down). For example: when under heavy load it rarely even scratches the 70 degrees. And the Cpu is far below that (due to the Mugen).

You described the very interesting process of software lockups, that means rounding errors at a certain time which even can occur after many hours.

"That's because prime cycles through algorithms, only once it gets to a certain one will it fail." - and why does it exactly fail on this one?

So basically, what you are saying is that it happens with every system, right?

So let us assume
a) temperatures are right and
b) the memory is also ok (memtest)

it must be necessarily a rounding error caused by the software.
No, prime doesn't have software errors. Go to the OC part of the forum and ask them if a 14hr prime failure could result in instability down the road. They will tell you it is possible. I'm not saying that is the culprit, just saying not to dismiss the OC because it could be the culprit.

As to your question of why it fails at X time, every time. It's simply got an instability problem that only shows in the hardware under those conditions, that's the only thing I can think of. I'm sure that's the same answer you'll get in the OC forums too, again going back to a possible instability.

To be honest, a lot of those guys will tell you to test prime for a long period of time, as well as other OC tests. The fact that you don't get a BSOD would make it seem that if it is OC related it is a problem with vcore or something of that nature. BSOD almost always means RAM is off, software crashes/instabilities generally means there isn't the power. You can try figuring this out and leaving the OC, I'm just saying to at least look at it. Knock it down a notch and see what happens, it won't hurt anything.
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Hard DriveOptical DriveOSMonitor
1TB WD LiteOn DVD-RW DL Linux/Windows 19" Phillips TV 1080p 
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post #9 of 11
Quote:
Originally Posted by lead341 View Post
Thank you for the detailed reply.

Yes, I am watching temperatures, and they are always very good (for example I am using a Mugen 2 cooling system for the CPU, also the Geforce 570 GTX Sonic Platinum is sufficiently cooled down). For example: when under heavy load it rarely even scratches the 70 degrees. And the Cpu is far below that (due to the Mugen).

You described the very interesting process of software lockups, that means rounding errors at a certain time which even can occur after many hours.

"That's because prime cycles through algorithms, only once it gets to a certain one will it fail." - and why does it exactly fail on this one?

So basically, what you are saying is that it happens with every system, right?

So let us assume
a) temperatures are right and
b) the memory is also ok (memtest)

it must be necessarily a rounding error caused by the software.
Quote:
Click Start
type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration utility.
On the General tab, click to select the option Selective startup, and then click to clear the option Load startup items check box. (The Use Original Boot.ini check box is unavailable.)
On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.
Tick one used for your gpu
Apply
Reboot
Test it
did you do this?
post #10 of 11
Thread Starter 
Thanks.

Yes I tried it - I have been playing for about 20 hours now (Dragon Age 2, Bioshock 2) - no freeze or crash so far. I will keep you informed.

greetings

lead
Gaming PC
(13 items)
 
  
CPUMotherboardGraphicsRAM
I7-2600k @ 3,4 GHZ Asus P8P67 Geforce 570 Sonic Platinum Driver 270.51 8 GB Ram Team Group Elite 1333 
Hard DriveOSMonitorPower
Intel SSD 160 GB Windows 7 Home Premium SP1 HP LP2475w Enermax Modu 82++ 525 W 
  hide details  
Reply
Gaming PC
(13 items)
 
  
CPUMotherboardGraphicsRAM
I7-2600k @ 3,4 GHZ Asus P8P67 Geforce 570 Sonic Platinum Driver 270.51 8 GB Ram Team Group Elite 1333 
Hard DriveOSMonitorPower
Intel SSD 160 GB Windows 7 Home Premium SP1 HP LP2475w Enermax Modu 82++ 525 W 
  hide details  
Reply
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