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Data Recovery/Backup

post #1 of 5
Thread Starter 
Hi guys, my sister is telling me her Mac crashed. She doesn't think its a hardware issue as she ran a Hardware Malfunction Scan wihtout issue. I don't know anything about Macs, so that might mean nothing.

Anyway, is there are way for me to try and move files to my PC (not mac) before I attempt any kind of OS recovery? I could remove hard drive and attempt that way but I imagine that voids any warranty she may have. Looking for some more elegant solution. Unfortunately I can't try anything now as I am working, but ideas are welcome.


Will provide more details today or tomorrow so we have a better idea of what the problem might be. I think she dropped her laptop last week, so I am hoping its not a hardware failure.
    
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post #2 of 5
If the laptop boots the best way on a PC is to boot from a Live CD to recover data, on Mac it's the same thing. Download a Ubuntu LiveCD iso, burn it, boot from the CD and copy the data to an external HDD. Then you could give the laptop to the geniuses in the Mac store to do their job if she still has warranty. If there are no visible signs of damage from dropping the laptop it's be better not to mention it upon RMA; dropping the laptop can be used as a good excuse to deny warranty even though the problem may have appeared not much after the drop.

If you remove the drive you will:
a)loose warranty
b)loose precious years of your life due to the annoying cramped interior and design choices of macs
c)it may not be possible to read that HDD anyway since Macs have a file system that (I think) is not natively supported by PCs

hope this helps
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Centurion
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post #3 of 5
Thread Starter 
Quote:
Originally Posted by dragosmp View Post
If the laptop boots the best way on a PC is to boot from a Live CD to recover data, on Mac it's the same thing. Download a Ubuntu LiveCD iso, burn it, boot from the CD and copy the data to an external HDD. Then you could give the laptop to the geniuses in the Mac store to do their job if she still has warranty. If there are no visible signs of damage from dropping the laptop it's be better not to mention it upon RMA; dropping the laptop can be used as a good excuse to deny warranty even though the problem may have appeared not much after the drop.

If you remove the drive you will:
a)loose warranty
b)loose precious years of your life due to the annoying cramped interior and design choices of macs
c)it may not be possible to read that HDD anyway since Macs have a file system that (I think) is not natively supported by PCs

hope this helps
Doh, why didn't this pop into my head. Thanks will try this when I get home I have a couple live cds. Hopefully that is all it will take.

She does still have warranty which made me wonder why she came to me in the first place . Guess she just wants me to recover data before she hands it off to the monkeys.

Do macs come with any recovery software to reinstall fresh OS? That way maybe we can avoid warranty all together. Although it may be a good idea in case she did damage hardware.
    
CPUMotherboardGraphicsRAM
i7-6700k - 4.5Ghz @ 1.31V Z170 ASUS MAXIMUS VIII HERO Asus Strix 1080 ti @ 2050 / 6054 G.SKILL Ripjaws V Series 16GB 3200 - F4-3200C14... 
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SAMSUNG 850 PRO 256GB SSD Crucial MX200 1TB SSD Crucial MX300 750GB Crucial MX100 512GB SSD 
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LG GGC-H20L Internal Blu-ray Burner Noctua nh-d14 Windows 10 Pro (64 bit) Acer XB270HU 27" 
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i7-6700k - 4.5Ghz @ 1.31V Z170 ASUS MAXIMUS VIII HERO Asus Strix 1080 ti @ 2050 / 6054 G.SKILL Ripjaws V Series 16GB 3200 - F4-3200C14... 
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SAMSUNG 850 PRO 256GB SSD Crucial MX200 1TB SSD Crucial MX300 750GB Crucial MX100 512GB SSD 
Optical DriveCoolingOSMonitor
LG GGC-H20L Internal Blu-ray Burner Noctua nh-d14 Windows 10 Pro (64 bit) Acer XB270HU 27" 
MonitorKeyboardPowerCase
BENQ GW2765HT 27"  Logitech G710+ Corsair HX Professional Series 850W 80 Plus NZXT Phantom 630 
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post #4 of 5
Thread Starter 
Also, if there are some dings/scratches from the fall, is that reason to deny warranty even if you play ignorant?
    
CPUMotherboardGraphicsRAM
i7-6700k - 4.5Ghz @ 1.31V Z170 ASUS MAXIMUS VIII HERO Asus Strix 1080 ti @ 2050 / 6054 G.SKILL Ripjaws V Series 16GB 3200 - F4-3200C14... 
Hard DriveHard DriveHard DriveHard Drive
SAMSUNG 850 PRO 256GB SSD Crucial MX200 1TB SSD Crucial MX300 750GB Crucial MX100 512GB SSD 
Optical DriveCoolingOSMonitor
LG GGC-H20L Internal Blu-ray Burner Noctua nh-d14 Windows 10 Pro (64 bit) Acer XB270HU 27" 
MonitorKeyboardPowerCase
BENQ GW2765HT 27"  Logitech G710+ Corsair HX Professional Series 850W 80 Plus NZXT Phantom 630 
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Logitech G700 PECHAM Waterproof Gaming Mouse Mat Creative Sound Blaster X-Fi Titanium HD M-AUDIO AV40 
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Sennheiser HD 595 
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CPUMotherboardGraphicsRAM
i7-6700k - 4.5Ghz @ 1.31V Z170 ASUS MAXIMUS VIII HERO Asus Strix 1080 ti @ 2050 / 6054 G.SKILL Ripjaws V Series 16GB 3200 - F4-3200C14... 
Hard DriveHard DriveHard DriveHard Drive
SAMSUNG 850 PRO 256GB SSD Crucial MX200 1TB SSD Crucial MX300 750GB Crucial MX100 512GB SSD 
Optical DriveCoolingOSMonitor
LG GGC-H20L Internal Blu-ray Burner Noctua nh-d14 Windows 10 Pro (64 bit) Acer XB270HU 27" 
MonitorKeyboardPowerCase
BENQ GW2765HT 27"  Logitech G710+ Corsair HX Professional Series 850W 80 Plus NZXT Phantom 630 
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Logitech G700 PECHAM Waterproof Gaming Mouse Mat Creative Sound Blaster X-Fi Titanium HD M-AUDIO AV40 
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post #5 of 5
Thread Starter 
Looks like she pooched the hard drive. SMART data is saying drive failure is imminent. I am trying to recover what I can for her but it seems to be taking ages.
    
CPUMotherboardGraphicsRAM
i7-6700k - 4.5Ghz @ 1.31V Z170 ASUS MAXIMUS VIII HERO Asus Strix 1080 ti @ 2050 / 6054 G.SKILL Ripjaws V Series 16GB 3200 - F4-3200C14... 
Hard DriveHard DriveHard DriveHard Drive
SAMSUNG 850 PRO 256GB SSD Crucial MX200 1TB SSD Crucial MX300 750GB Crucial MX100 512GB SSD 
Optical DriveCoolingOSMonitor
LG GGC-H20L Internal Blu-ray Burner Noctua nh-d14 Windows 10 Pro (64 bit) Acer XB270HU 27" 
MonitorKeyboardPowerCase
BENQ GW2765HT 27"  Logitech G710+ Corsair HX Professional Series 850W 80 Plus NZXT Phantom 630 
MouseMouse PadAudioAudio
Logitech G700 PECHAM Waterproof Gaming Mouse Mat Creative Sound Blaster X-Fi Titanium HD M-AUDIO AV40 
Other
Sennheiser HD 595 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
i7-6700k - 4.5Ghz @ 1.31V Z170 ASUS MAXIMUS VIII HERO Asus Strix 1080 ti @ 2050 / 6054 G.SKILL Ripjaws V Series 16GB 3200 - F4-3200C14... 
Hard DriveHard DriveHard DriveHard Drive
SAMSUNG 850 PRO 256GB SSD Crucial MX200 1TB SSD Crucial MX300 750GB Crucial MX100 512GB SSD 
Optical DriveCoolingOSMonitor
LG GGC-H20L Internal Blu-ray Burner Noctua nh-d14 Windows 10 Pro (64 bit) Acer XB270HU 27" 
MonitorKeyboardPowerCase
BENQ GW2765HT 27"  Logitech G710+ Corsair HX Professional Series 850W 80 Plus NZXT Phantom 630 
MouseMouse PadAudioAudio
Logitech G700 PECHAM Waterproof Gaming Mouse Mat Creative Sound Blaster X-Fi Titanium HD M-AUDIO AV40 
Other
Sennheiser HD 595 
  hide details  
Reply
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