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Diamond Warranty Service Any Good?

post #1 of 8
Thread Starter 
I've found plenty of discussion on the topic on other forums and OCN, all with negative comments regarding Diamond warranty, but they are over a year old and recently Diamond has added 5 year warranties to their video cards. Does overclocking or changing the stock cooling void warranty?

Anyone have any recent experience with their RMA service they could share?
Edited by OrangeBunnies - 7/28/11 at 11:12pm
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post #2 of 8
Every thread I've found about their RMA process has little to no replies. I'm trying to RMA a card right now and haven't had a response yet. Won't be buying another one of their cards, that's for sure.
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post #3 of 8
My 4870x2 was sent in after 2 months of arguing with the rep. Got it back after 2 weeks and it died a month later. It was still under warranty and no response from emails or phone calls. I now wont own any product from them even if it was free.
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post #4 of 8
Damn that sucks =/ Didn't expect them to be that bad.
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post #5 of 8
Quote:
Originally Posted by ML241;15138219 
My 4870x2 was sent in after 2 months of arguing with the rep. Got it back after 2 weeks and it died a month later. It was still under warranty and no response from emails or phone calls. I now wont own any product from them even if it was free.

You were lucky you got yours back smile.gif


Sometimes they like to keep it. Then they have your money and your card biggrin.gif
post #6 of 8
This thread just scared me... I have 15 days to return lol
post #7 of 8
I have never owned one of their GPU's, but my friend absolutely hates the company now because their RMA service is horrible from what I have heard. When my friend RMA'd his Diamond 5870 since it stopped working, they sent him a DoA one, so he sent it back, and the one they sent back had some strange graphic issues.
post #8 of 8
Quote:
Originally Posted by ComradeNF;15145042 
I have never owned one of their GPU's, but my friend absolutely hates the company now because their RMA service is horrible from what I have heard. When my friend RMA'd his Diamond 5870 since it stopped working, they sent him a DoA one, so he sent it back, and the one they sent back had some strange graphic issues.

A long time ago, they were decent... I haven't used their products for awhile till now. Will probably return it and just get a Gtx 570. /Cry, no more 20% off from MC frown.gif
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