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Preview - Asrock 990FX Fatal1ty 990FX Professional - Page 14

post #131 of 416
Hi guys!
I have locked multiple phenom cpu, can you guys try max fsb on your motherboards?
With 780g chipset i can take my cpu over 320 fsb and get over 4.2ghz clock.
post #132 of 416
Maybe I can add a little life to an old thread for those interested?

I recently became in need of a quality (2) PCI socket 990FX mobo for a project and the Fatal1ty Pro came up in my research. After reading all the (old) PC reviews of this mobo from last year, I noted a number of common issues, some that still seem to be unresolved a year plus onward.

One issue that reviewers discovered was that the temp readouts did not correspond to those of other hardware temp software known to be accurate. In some instances fan speed controllers did not function properly either. Manual overclocking changes sometimes doesn't actually change the setting, even though it appears to change in the BIOS. Squeal from a number of mobos have forced them to be RMA'ed.

Perhaps the most troubling of all the noted issues is the complete lack of Tech Support from Asrock. Bascially if you contact Asrock Tech Support (sic) they offer two options:

1. Reseat the CPU and use one stick of RAM to try to fix all mobo issues, which obviously can't work

or

2. Contact your mobo seller for an RMA if you are within 30 days from purchase.

If neither of the above fixes your problem, lord help you as Asrock is NOT interested in providing any end user support. They prefer to only deal with OEMs like HP where they sell thousands of boards per week.

I read one report that Asrock Netherlands Tech Support was OK, but no good reports from anywhere else. Asrock's official website lists Tweaktown and OCW forums as their "official" customer support device. Neither of these forums is even remotely close to being supported by Asrock reps. On the rare occasion when someone from Asrock does posts, it's the two options listed above, cut and pasted. No solutions to any problems are ever provided.

So the jury is still out on this mobo. It has potential but without proper Asrock engineering support customers can end up with a useless, expensive paperweight.

I guess Asrock and the rest of the Asian mobo makers generate so much profit they don't need to address product issues? redface.gif
post #133 of 416
Ok, I have this board so I can tell from the frontline.

1. The board is awesome. DDR3 2133MHz out of the BOX support is great. The MSI 990FXA-GD80 is only 1866MHz,
and the Gigabyte 990FXA-UD7 supports it since BIOS F7, but it is not as stable for me as the ASRock board

2. ASRock support is great! NL Tech provides me with the latest BETA UEFI. Taipei Tech can send you a new UEFI chip anytime for free.
USA Tech can provide You with an MBO for testing, that great! thumb.gif

3. The temperatures - they are real - all other brand suck with the NB cooling.

4. In my test i clashed 4 boards:
ASRock 990FX Fatal1ty
MSI 990FXA-GD80
Gigabyte 990FXA-UD7
ECS A990FXM-A

With the BD FX-4100 the ASRock and ECS outperformed the rest. With the Thermalright HR-01 and 1x 140mm fan,
ONLY the ASRock and the ECS board did not cover the first two DIMM slots. MSI and Gigabyte did. UD7 is a faulty design board because
its about 3 cm brighter than the rest of the boards, and STILL covers the first two DIMM's - that sucked.

5. If You need some great board, buy the 990FX Fatal1ty, ASUS CH or the ECS A990FXM-A.
post #134 of 416
Valnjes-

I read this thread from start-to-finish and understand that you are a big fan of this mobo, but as several PC hardware review sites and other Fatal1ty 990FX owners have advised, there are still issues with this particular mobo a year after release.

It's good to know that Asrock, Netherlands provides good customer support. That is however simply NOT the case in the U.S. and reportedly in other countries. I speak from firsthand experience regarding Asrock U.S. I am aware that some Asrock customers and hardware review sites get preferential treatment. That doesn't help the rest of us Asrock customers however...

As far as the temps. they most definitely were not correct on the early BIOS. Perhaps Asrock has corrected this issue with the later BIOS? In addition when you change CPU frequency it automatically OC'ed the RAM. You had to go in and manually reduce the RAM frequency to whatever you had originally set it to. Original Fatal1ty 990FX reviews in conjunction with Asus CH V and Gigabyte UD7, showed the same CPU and RAM would simply not clock as high on the Fatal1ty mobo. Some folks still have significant RAM issues on this mobo as do some Asus owners. After reading many reviews the facts tend to be more clear than with just one mobo experience.

In regards to the Gigabyte AM3+ mobos, Gigabyte Tech has confirmed an overheating issue on the VRM circuit with high current drawing CPUs such as the FX-8000 series when OC'd to 4.4 GHz. or above. When the VRM circuit reaches 90C it starts to throttle the CPU frequency, lowering it to keep the VRM circuit from self-destructing.

FYI, many folks have also had considerable instability with the Asus mobos and Asus has the inside line with AMD so there appears to be some design, engineering, production or BIOS issues causing problems for many Asus AM3+ mobo owners. Asus uses multiple companies to produce their mobos and this might explain the inconsistencies in performance and reliabilty?

You will hardly ever see a PC hardware review site acknowledge issues with an Asus mobo - probably because they get hand-picked and tested mobos to insure excellent reviews. All PC hardware review sites should purchase products from the marketplace to prevent this type of deception in reviews, IMO.

If any of the Asian mobo makers ever decides to hire a native English speaking PC engineer to write Owner's Manuals and provide quality customer support, they will be able to double their U.S. sales in 6 months. I've never seen such horrible customer support (sic) as what the Asian mobo makers begrudgingly offer.

If you have a direct engineering contact at Asrock U.S. that will answer some engineering questions for me or an English speaking Asrock engineer in the Netherlands who will oblige, please PM me.
post #135 of 416
Well, here in Europe the support is great. IDK about the US customers, but US Tech served me well too. (just contact ASRock USA, be kind and profit)

All the small issues are fixed. If You have got any, contact me here, I will help You. As an ASRock expert (i use ASRock board for more than 6 years so far,
more than 30 models for my personal rigs, and almost all models on the market for my customers, so I know how to deal with some problem), i is really not
that hard to understand the manual.

ASRock gives You a great manual (big fuc*ing book), with the colored first page that show everything on the MBO. If You are intermediate PC user,
just looking at that would make you understand ANY board brand (not just ASRock).

But i'm sorry to say this (haters will hate me for that), but people in US are used to be served with idiot proof products. Here in europe you got tough life,
and most of the knowledge you get is by "try and error" -> the best way to learn IMO.

Don't take me wrong, but if You can't figure out how something work -> you didn't try hard enough.
post #136 of 416
Valnjes-

Please PM me with a "great Asrock contact" that has served you well in the U.S. or if you have an English speaking Asrock rep in Europe or the Netherlands, that would be fine also. I'd like to get some engineering questions answered on the Fatal1ty 990FX Pro mobo and Asrock U.S. refuses to even respond to serious technical inquires.

It's thoughtful of you to offer to help Asrock owners, but RAM compatibility, BIOS issues, etc. are not issues that you can fix, these are issues Asrock engineering needs to fix.

The Asrock manual is OK. It's similar to the Gigabyte and Asus manuals - no better, no worse IME.

Just as some folks will hate Asus or Gigabyte, there will be those who hate Asrock. While many times the hate is justified when the mobo maker fails to deliver a properly functioning mobo or provide good product support, there are always instances when the mobo is falsely declared to be the issue, when in fact the user lacks the technical expertise to properly adjust the mobo options.

Having checked the two forums that Asrock claims on their U.S. website, provides "official Asrock customer support", these forums are essentially dead, as in a random cut and paste response from one Asrock individual in Taiwan. This is amazing considering the U.S. is the second largest mobo market in the world.

I can assure you that good customer support is the most effective means for a mobo maker to improve their sales in the U.S. I fully understand that for the majority of Tech Support people employed by the Asian mobo makers in the U.S., English is a second language for them. This creates significant service issues be it with Tech Support or even the User's Manuals. The problem is always obvious when the User's Manuals are improperly translated to English.

There has been some slow progress on the User's Manuals, but Tech Support in the U.S. has not improved at all IME regardless if it's Asus, Gigabyte, Asrock or some of the other Asian mobo companies that have gone under or merged. They just don't seem to understand the value in customer satisfaction nor the lifetime value of a customer. These are truly foreign business concepts to the Asian mobo makers.

Don't forget to PM me a good technical contact at Asrock that can answer some engineering questions!
Edited by AMD4ME - 10/20/12 at 3:51pm
post #137 of 416
Could You fill out Your rig?

If You have a memory issue, I could help with that, I have made a research which RAM works well on ASRock AMD boards,
and which don't.

My post from another forum:

Ok... The problem is (was) the ASRock RAM compatibility.
My Corsair XMS3 2x 4GB 1600MHz 1.65V CL9 are just fine,
they run great on ASRock Z68 Extreme3 Gen3 + 2500K,
memtest86+ several times OK, even on my 990FX Pro they pass
memtest86+, but BSoD at random.



Now I have added Kinston HiperX Blu 2x 4GB 1600MHz 1.65V CL9,
no random BSoD. Hope that ASRock can fix the compatibility problem.

The same happens with ALL Mushkin RAM on ASRock AMD MBO's, on ASRock Intel MBO's - no problem.
(learned it the HARD way, like with the Corsair one).

So, I tested with all RAM brands I could get my hands on in Croatia, and this are the results:

RAM that FAILS to run on ASRock AMD MBO's (random BSoD's):
- Mushkin (Blackline, Silverline, Stilleto)
- Corsair (XMS, Dominator, Vengence, Vengence LP)

RAM that WORKS FINE with ASRock AMD MBO's and Intel MBO's (no random BSoD's):
- Apacer (everything You put in ASRock MBO from Apacer works GREAT)
- Transcend (no problem, plug and play)
- Kingston (HiperX etc, great OC too)
- G.Skill (Ripjaws etc)
- Kingmax (Nano etc)
- OCZ (Gold, Fatal1ty)
- A-Data (not tested on ASRock since DDR2, so this is an old information)

So, those are the brands, I had a long time testing all of those brands (A-Data not tested, could not get hands on any).


Remember -> fill out Your rig, if I can't help You, then I will provide You with the asrock Tech USA private eMail addresses.thumb.gif
post #138 of 416
Valnjes-

I think we have a language barrier issue. wink.gif

I have numerous PCs and they are changing all the time as I build professional PCs - so it's pointless to fill out my rig report.

I'm not having RAM issues, other people are. New RAM is released almost weekly and the RAM makers and mobo makers work together to resolve incompatibility issues. There is nothing you can do to fix RAM incompatibility or BIOS issues. These are issues that Asrock engineering must resolve.

I'm still waiting for you to PM me with an English speaking engineering contact at Asrock who will answer VRM circuit design parameters, etc.
post #139 of 416
AsRock..buuuuuuuu! Customer service=nonexistent.
I bet I could kill that motherboard with overclocking.
 
Thuban Powah!
(14 items)
 
 
CPUMotherboardGraphicsRAM
Xeon X5650 Asus P6X58D-E Sapphire HD 7950 G.Skill Trident-X 2600 CL10 
Hard DriveCoolingPowerCase
Samsung 840 pro Bong cooler / RASA waterblock Rosewill Capstone Gold 750 None 
MouseMouse PadAudio
cheap! Newegg box panel ibeats with onboard. 
CPUMotherboardGraphicsRAM
AMD Phenom II X6 1075T w/2 cores locked @ 4.2+ M4a89GTD-Pro XFX Radeon HD 5870 8gb Samsung ddr3 1600 11-11-11-28@ 8-8-8-24 
Hard DriveHard DriveOptical DriveCooling
OCZ Agility2 40gb WD Blue 500GB Lite-On RASA waterblock 
OSMonitorKeyboardPower
Windows & Linux Samsung 1080p 2 ms Dell Thermaltake TR2-800 
CaseMouse
Cooler Master Elite 330 (was) cheap 
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Thuban Powah!
(14 items)
 
 
CPUMotherboardGraphicsRAM
Xeon X5650 Asus P6X58D-E Sapphire HD 7950 G.Skill Trident-X 2600 CL10 
Hard DriveCoolingPowerCase
Samsung 840 pro Bong cooler / RASA waterblock Rosewill Capstone Gold 750 None 
MouseMouse PadAudio
cheap! Newegg box panel ibeats with onboard. 
CPUMotherboardGraphicsRAM
AMD Phenom II X6 1075T w/2 cores locked @ 4.2+ M4a89GTD-Pro XFX Radeon HD 5870 8gb Samsung ddr3 1600 11-11-11-28@ 8-8-8-24 
Hard DriveHard DriveOptical DriveCooling
OCZ Agility2 40gb WD Blue 500GB Lite-On RASA waterblock 
OSMonitorKeyboardPower
Windows & Linux Samsung 1080p 2 ms Dell Thermaltake TR2-800 
CaseMouse
Cooler Master Elite 330 (was) cheap 
  hide details  
Reply
post #140 of 416
Quote:
Originally Posted by AMD4ME View Post

Valnjes-
I think we have a language barrier issue. wink.gif
I have numerous PCs and they are changing all the time as I build professional PCs - so it's pointless to fill out my rig report.
I'm not having RAM issues, other people are. New RAM is released almost weekly and the RAM makers and mobo makers work together to resolve incompatibility issues. There is nothing you can do to fix RAM incompatibility or BIOS issues. These are issues that Asrock engineering must resolve.
I'm still waiting for you to PM me with an English speaking engineering contact at Asrock who will answer VRM circuit design parameters, etc.

Tell me which MBO and PWM chip would You like to know more? What VRM design do You need to get explained? You can see by every picture what VRM components
are used.
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