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Comcast reply to (is this packet loss)

post #1 of 9
Thread Starter 
Well I got a pretty quick answer from them, Ya'll think my old WRT54G is the problem? I only use the wireless part of it for a IP camera.

Dear Mr. Carpenter,

Thank you for contacting the Comcast Office of Rick Germano, Senior Vice
President of Customer Operations. My name is Nancy and I appreciate you
giving me an opportunity to assist you.

Mr. Carpenter, I understand your frustration in experiencing packet
loss. I too would be bothered if this happened to me. I sincerely
apologize that this has occurred. We thank you for bringing this matter
to our attention.

Comcast values your feedback so we can strive to make advancement in our
training, expectations and quality. We like to hear about what?s working
and what isn't as we want to contribute to solutions, not be the cause
of problems. We need to hear about any unsatisfactory situations to
correct them and enhance our level of customer service and knowing what
is important to our customer is something which we take very seriously.

Mr. Carpenter, I have ran some diagnostic tests on your modem and could
not find any issues with it. There was no packet loss found :
50 packets transmitted, 50 packets received, 0% packet loss, time
2617.91 ms
rtt min/avg/max = 49.69/52.36/89.10 ms

May I suggest that you directly connect your game to the modem and
bypass the router for a couple of days and see if you notice a
difference.

We very much appreciate your business and I hope that you will allow us
to work to restore your confidence in Comcast. If you have any other
questions or concerns please do not hesitate to contact us and we will
address those concerns immediately.

Thank you for choosing Comcast Mr. Carpenter, your opinion and business
mean a great deal to us.

Sincerely,

Nancy Kelly
The Office of Rick Germano
Comcast
MaaDoo
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MaaDoo
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post #2 of 9
I would just try what she suggested and then see how it goes.
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It's a computer!
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post #3 of 9
Quote:
Originally Posted by TwoCables View Post
I would just try what she suggested and then see how it goes.
Yea and if you still have problems contact him again saying that it's still broke.
post #4 of 9
Connect your game to the modem
post #5 of 9
Quote:
Originally Posted by Kaiga View Post
Connect your game to the modem
lolololol thats what i thought too
My One and Only
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post #6 of 9
He should send a picture to her of the game's box taped to the modem with a caption for her saying, "It still doesn't work".
It's a computer!
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It's a computer!
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250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
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Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
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post #7 of 9
Again Comcast is not what is causing your packet loss. Comcast's reply is they are troubleshooting from their closest router to your home modem, which is showing a result of 0 packet loss. As was shown in your original post, the packet loss if anywhere was being shown at AT&T. Which there is nothing Comcast nor you can do about it.
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The Raven
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post #8 of 9
Quote:
Originally Posted by bratas View Post
Again Comcast is not what is causing your packet loss. Comcast's reply is they are troubleshooting from their closest router to your home modem, which is showing a result of 0 packet loss. As was shown in your original post, the packet loss if anywhere was being shown at AT&T. Which there is nothing Comcast nor you can do about it.
Oh. I didn't know that there's more than one thread on this.


This image would have helped:

It's a computer!
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Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
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It's a computer!
(19 items)
 
  
CPUMotherboardGraphicsRAM
i5-2500K @ 4.5GHz (1.368-1.384V fixed voltage) ASUS P8P67 EVO B3 (UEFI ver. 1850) GTX 780 ASUS DirectCU II (1228 / 6300, 1.180V) G.SKILL Ripjaws X 8GB (2 x 4GB) 1866MHz, CL9 
Hard DriveHard DriveHard DriveOptical Drive
250 GB Samsung 840 EVO (C:\) 250 GB Samsung 840 EVO (D:\) 150 GB WD VelociRaptor Samsung SH-S243N 24x DVD Burner 
Optical DriveCoolingOSMonitor
Samsung SH-S203N 20X DVD Burner Thermaltake Frio Win 7 Home Premium x64 SP1 Retail AOC G2460PG (24" 1920 x 1080 144Hz G-SYNC) 
KeyboardPowerCaseMouse
Filco Majestouch 104-key Cherry MX Blues w/NKRO Corsair HX650 (Bronze, ordered on 12-12-2009) CM 690 Intellimouse Optical (1.1A) 1000Hz polling rate 
Mouse PadAudioAudio
Basic, but premium round X-Fi Titanium HD Klipsch ProMedia 2.1 (with 16 AWG Monster Cable... 
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post #9 of 9
Thread Starter 
My gameing programmer sent this back to me, look's like my hands are tied! use to not be like this, i'm guessing it's only conjestion. (fingers crossed)

Well, you got exactly what I said you would get. First tier support tested your local connection and found it to be good. Not surprising, as the problem is 4 hops into Comcasts network.

You have to get passed that first tier support person. Even when you do get to someone who can properly diagnose the problem, there is a good chance not much will be done to correct the issue.
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MaaDoo
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