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Outlook/Exchange

post #1 of 5
Thread Starter 
I have a client who we just migrated onto another computer running Windows 7 Professional and Outlook 2010. He previously had Windows 2000 Professional with Microsoft Outlook 2000 installed (I'm not joking). Unfortunately, he has over 1GB of folders and e-mails on his over-a-decade-old PC, which means that the export feature of Outlook froze his computer and didn't work.

Me, being the smart human being that I'm not, decided it would be better to just copy his outlook.ost file from his Local/Microsoft/Outlook folder and put it on his new computer. Shazam! Problem fixed, right?

Not exactly. I copied it over to where it should be and all his folders popped up as I would have hoped. Good for me. However, and this is the problem, every time he sends a message, the message does send, but it does not show up in his sent items folder. He needs this to happen.

Previously, he was having a problem where messages would get stuck in his outbox. These messages would also send but they would not go into sent items at all, they would just hang in the outbox. The interesting thing about this is that versions of Outlook prior to 2003 didn't have the "Cached Exchange Mode" so it couldn't have been that.

Regardless, the problem at hand is that when he sends an item, the item sends but he has no proof because it does not show up in sent items. Upon disabling "Cached Exchange Mode" every sent item from when he started working here (that hasn't already been sorted, I believe) shows up in sent items. He deleted all of them since then, but they did show up.

I know Cached Exchange Mode has it's benefits, and I assume most people use it. Therefore, I would like to get it working for him again. He needs to keep all of his current e-mails and folders, though.

Can anyone help?
Edited by xyeLz - 8/1/11 at 1:47pm
post #2 of 5
In Outlook 2010 you should be able to set it to save a copy of sent items in your options:

Click File > Options
In the popup, select "Mail" from the left side menu.
Scroll down about halfway to the heading "Save messages"
Check the 4th option: "Save copies of messages in the Sent Items folder".
Click OK to save.

Hope this helps,

Rich
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post #3 of 5
Thread Starter 
Quote:
Originally Posted by Lost Hawaiian View Post
In Outlook 2010 you should be able to set it to save a copy of sent items in your options:

Click File > Options
In the popup, select "Mail" from the left side menu.
Scroll down about halfway to the heading "Save messages"
Check the 4th option: "Save copies of messages in the Sent Items folder".
Click OK to save.

Hope this helps,

Rich
Thanks Rich but we already went through and did that.

The only way I could get them to show up was to uncheck "Cached Exchange Mode".

Does anyone know?
post #4 of 5
thought i had 2010 here at office, it's only 2007...2010 is at home. would seem to think this option should be under mail setup tho.

tip this might be better off in the windows/OS section... not sure even then.
Edited by bratas - 8/2/11 at 9:58am
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post #5 of 5
Dumb question, but you never mentioned, is the client actually connecting to an Exchange Server...?

Furthermore, Outlook 2000 didn't have OST files, if I remember right. It did have PST files. So, which did you copy?

Still trying to figure out why you did what you did... lol
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