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vista being very slow, freezing up

post #1 of 13
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Ok my dad was at basic training for 3 weeks. he had his laptop off for 1 week and when he started it up he said it was doing disk checking and brought him to the tools. one of the his buddies had a wife that worked at geeksquad. she looked at it and told him it was something to do with cpu, he asked if he could do something about it and she said most peoples processors are dead by then. thats the story i got when he got back. what his laptop is doing is being real slow like the cpu is being taken up, it will freeze on start up for a long time and when you try to open or run something.

I had this problem before when i had vista but i do not remember how i fixed it, i can check his laptop if something is needed, any help would be nice.

Latop: Toshiba Satellite a135 s4467
only changes he did was replace hard drive with 320gb and upgrade to 4gb of ram.

any help would be very appreciated.
btw he might let me upgrade it to win 7 pro x64.
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post #2 of 13
Were those upgrades before or after this issue started ?
post #3 of 13
Geek Squad said the processor might be at fault... HAR HAR HAR. Noob tech is noob.

Is Vista updated to SP2? If nothing else, then a fresh install will fix it immediately.


Then rub it in her Geek Squad face.
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post #4 of 13
There is no way the processor is at fault.
Either a processor is 100% or non-functional. I would try to defrag the HDD and go from there.
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post #5 of 13
Quote:
Originally Posted by That Guy View Post
Geek Squad said the processor might be at fault... HAR HAR HAR. Noob tech is noob.

Is Vista updated to SP2? If nothing else, then a fresh install will fix it immediately.


Then rub it in her Geek Squad face.


Fresh install X2... Do it please.
post #6 of 13
I have to agree, taking it to geeksquad is probably the most of the problem...
If there is nothing important on it, I'd do a fresh install too. Alternatively, check whats starting up on boot with autoruns and remove/disable anything unneeded.
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post #7 of 13
Use a program like Autoruns to see what's running at startup and remove what he doesn't need. Then download a program like CCleaner and clean up all the excess files, after that check for updates, once your done installing any updates (if necessary), do a defrag.

If that doesn't solve the problem, I'd suggest just doing a clean install (install Windows 7 if you can instead of Vista). Your dad's friend's wife at Geeksquad doesn't know what she's talking about. She's probably like a lot of non-tech savvy people who think the whole computer is called the CPU and that the actual computer is bad. At most a clean install is all it should need.
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post #8 of 13
There are a few options here, but the easiest are these -

You said he upgraded the ram? Check to make sure the ram is seated properly. After that, a clean install would be the next option. Easy and should work out nicely.

If a clean install isn't possible for whatever reason, then fire it up in Safe Mode with Networking. Download and install Malwarebytes Anti-Malware. Let that run. It'll probably take anywhere from 45 minutes to a little over an hour to finish. During that time you can open msconfig and see what's starting up with the computer.

If you decide not to do a clean install, then please post a screenshot of the msconfig Startup tab if you need help deciding what to uncheck.

Geek Squad FTL.

Slightly Off Topic - I went to BB a few years ago looking at a pre-made PC they had on sale. I asked what the Front Side Bus speed was, and they told me that it didn't have a FSB, but for some $$ (I think it was $50) I could upgrade and get a FSB!
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post #9 of 13
I dont think i know anyone that works at GeedSquad that knows what the crap they are talking about. Just reinstall.. NOT vista please.. Vista = disgrace.
post #10 of 13
Definitely check the plug into the motherboard from the CPU Fan if the fresh Windows install does nothing. My dad's computer was "repaired" by Geek Squad....and they left the CPU fan unplugged.

IE was taking literally 90 seconds to pull up, windows explorer took three minutes, and Windows Media Player just gave us the middle finger. It was SO SLOW.... And He got warnings from Norton saying, "taskmgr.exe: high CPU usage"

Ok, when task manager is taxing your CPU, something's wrong. I found out that his Intel Centrino was underclocking itself to 1Ghz or lower to avoid burning up. And his temps were WTH high. A few phillips head screws later, I found the unplugged fan and facepalmed....
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Intel Core 2 Extreme @ 2.8GHz (upgrade) Intel GMA 950 2 x 2 DDR2 667MHz (upgrade) 120GB Mushkin ECO2 
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Replaced with 42 W/hr aux battery Mint 17.3 1280x800 Dell 65w Dell Adapter 
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Not telling AsRock something Pixel Pusher 2 x 8 GB AMD Radeon RAM @ 1600mhz (All the VM's) 
Hard DriveHard DriveHard DriveOptical Drive
Crucial M4 128GB (8 second boot) Western Digital RE4 1TB Western Digital RE4 2TB Pioneer Blu-Ray Reader/Writer 
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Cooler Master Hyper 212 Evo Windows 8.1 Pro x64 Dell U2713HM IBM Model M (CLICKY!!) 
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