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Have a Stuck Pixel on Alienware monitor

post #1 of 14
Thread Starter 
Its just 1 months old and suddenly a Stuck pixel apeared on the screen

Followed instruction how to fix stuck pixels here:
http://www.makeuseof.com/tag/best-so...r-lcd-monitor/

Used a couple of Softwares, applied presure with fingers softly and even with a pen inside a microfiber cloth

I though i had to apply presure with finger or using backside pen inside microfiber cloth touching right on the pixel....

But Now i was able to remove it but Touching somewhere else on the screen

Thats what strange pixel dont disapear touching it directly but like 4-5 Cm to the left on about the same hight as the pixel.....

pixels comes in lines of many pixels on each line
could it be something inside this pixel line that dont work properly
so when touching on the line but not directly on the pixel it make pixel go away.

Problem is i had the pixel returning 3 times now it slowly start to glow until it gain the same brightness

but when pressed say 5 cm or so from the pixel the pixel start to flash and then disapear you know as when a Lamp is about to Poof

Can i still fix this myself or do i realy need to send it in to dell

I dont want a refurbished monitor when mine just 1 month old
it was expensive alienware monitor

Could this be caused from the summer Heat?
(32 C+ in my room dont have air condition cannot get temperature down with table fans)
post #2 of 14
the temps are fine but u might screw up something and that could void the warranty,i suggest u to send it for a RMA at Dell service center.
post #3 of 14
I went through about 5 screens on my Alienware laptop a while ago because of dead pixels, stuck pixels etc. If you call them up and tell them there's a dead pixel they'll ask you how many. If you say only one they will claim that's within specifications and expected in a certain number of monitors and you out of luck. I only had one or two dead pixels in two of the monitors but just told them I had LOADS. They just sent replacements and it was all good. Make sure you really press them on getting a NEW replacement and not a refurbished one. The refurbs are god-awful in my experience.
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post #4 of 14
Thread Starter 
Thing is I suspect the Temperature (first Hot then Cold air from the table fan)
have made the LCD screen contract
that is like traintracks under heavy sun if you know what i mean

Cause when i press the screen (but away from the pixel not on it... but on same pixel line) it make the pixel flicker and go out ... but then it comes back....

If it was just stuck pixel it would not come back so quickly after fixing it.

It seem like there is a bad conexion maybe it was from factory but the temperature (hot and cold) make the monitor plastic in LCD widen a bit.... and is not until now it showed up

I have to meantion that when i used the table fan half meter from the monitor during 32+ in my room (i dont have air condition)

Then i heard this sound in monitor plastic the same you hear from house windows when sun are heating up the window frame plastic

So could it be the material has widened a bit caused by quick temperature change?

Still... i think the problem is from factory cause a LCD screen should be tight and not get a little loose over temperature change

Thats the only reason i can think of because of the way the blue pixel is acting
(dont go away unless you press on the screen but not directly on it... and that it come quickly back after max 1 hour or so)

either that or bad conexion....

If i go to RMA it 2 questions

1. If i Tell DELL it sometimes make this heat sound and i think there is a bad conexion on a whole pixel line that i see one but can be more pixels affected
wouldnt that be enough for them to RMA it?

Is very very anoying as i have to press the monitor often
I feel i have a touch-screen monitor now and i dont

2. How long does DELL take to RMA it 2 days or more?
I dont have extra monitor so i am stuck with my old non-gaming laptop meanwhile
post #5 of 14
Thread Starter 
Quote:
Originally Posted by Lampen View Post
Make sure you really press them on getting a NEW replacement and not a refurbished one. The refurbs are god-awful in my experience.
Yea i will they record all conversion right?
so the supervisor might listen to it.

Also... i want to try first if i can fix it
since the problem can be a bad conxion how could i press or massage near the pixel to try fix it?

Is it best in this case to Tap or massage ?

Should i move the cloth or finger in circular motion all over
or better up and down or right or left?

Only thing i know is that one single press 4-5 cm to the right or left of the pixel make it flicker then it go away.... a little while..then it tend to come back.....as the fan cold air is blowing

but if i press directly on the pixel (as is most common) nothing happen
so it seem i have to touch other places of the screen except of the pixel itself thats so odd.
post #6 of 14
I had a similar issue with a Dell2407WFP, a dead pixel right in the center of the screen, drove me almost crazy. I called up Dell customer service within a month of receiving the product and the customer service associate told me that a single dead pixel is within spec as a previous poster stated they would. However, what Dell does have is a Total Satisfaction Commitment Guarantee. I quoted this telling the customer service associate that because of the dead pixel I was not satisfied with the product. She processed my RMA shortly thereafter. I received a new monitor in about a week or two.

Quote:
Originally Posted by Dell
"Total Satisfaction" Return Policy (U.S. and Canada Only)
If you are an end-user customer who bought new products directly from a Dell company, you may return them to Dell within 30 days of the date of invoice for a refund or credit of the product purchase price. If you are an end-user customer who bought reconditioned or refurbished products from a Dell company, you may return them to Dell within 14 days of the date of invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling charges shown on your invoice. If you are an organization that bought the products under a written agreement with Dell, the agreement may contain different terms for the return of products than specified by this policy.

To return products, you must call Dell Customer Service to receive a Credit Return Authorization Number. Refer to "Getting Help" in your Installation and Troubleshooting Guide to find the appropriate telephone number for obtaining customer assistance. To expedite the processing of your refund or credit, Dell expects you to return the products to Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. You may return software for refund or credit only if the sealed package containing the diskette(s) or CD(s) is unopened. Returned products must be in as-new condition, and all of the manuals, diskette(s), CD(s), power cables, and other items included with a product must be returned with it. For customers who want to return, for refund or credit only, either applications software or an operating system that has been installed by Dell, the whole system must be returned, along with any media and documentation that may have been included in the original shipment.

This "Total Satisfaction" Return Policy does not apply to DellWare products, which may be returned under DellWare's then-current return policy. In addition, reconditioned parts purchased through Dell Spare Parts Sales in Canada are non-returnable.
If you are still within the 30 day period (according to your OP it is going to be close) give them a call and inform them you will be RMA'ing the product per their "Total Satisfaction" return policy.

Good luck!
post #7 of 14
Call 866-287-6727 go for tech support and tell them you have a dead pixel on the screen they should replace it for you. PS: that's for Alienware only so they should take care of it right there.
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post #8 of 14
Thread Starter 
Quote:
Originally Posted by tubnotub1 View Post
I had a similar issue with a Dell2407WFP, a dead pixel right in the center of the screen, drove me almost crazy. I called up Dell customer service within a month of receiving the product and the customer service associate told me that a single dead pixel is within spec as a previous poster stated they would. However, what Dell does have is a Total Satisfaction Commitment Guarantee. I quoted this telling the customer service associate that because of the dead pixel I was not satisfied with the product. She processed my RMA shortly thereafter. I received a new monitor in about a week or two.
Good luck!
Do you know if Total satisfaction is a optional warranty
or if is included with the Alienware monitor.
I bough mine when they had Sale from the Dell site.

Is the total satisfaction avaible everywhere in europe or only usa?

2 weeks.... What.... Dell not supose to remplace a sceen in 2 days
So much for the advertisting
post #9 of 14
Thread Starter 
Quote:
Originally Posted by CloudCR View Post
Call 866-287-6727 go for tech support and tell them you have a dead pixel on the screen they should replace it for you. PS: that's for Alienware only so they should take care of it right there.
I dont live in USA but thanks anyway
So should i tell is a dead pixel instead of Stuck pixel...
Is it not better explaining the whole isue that it could be a bad conexion on a whole pixel line making one (or possible more) pixels flickers and apear on the screen?
post #10 of 14
Quote:
Originally Posted by Gilgamesh9 View Post
I dont live in USA but thanks anyway
So should i tell is a dead pixel instead of Stuck pixel...
Is it not better explaining the whole isue that it could be a bad conexion on a whole pixel line making one (or possible more) pixels flickers and apear on the screen?
Well I used to replace a lot of lcd panels from laptops using the dead pixel term. Of course after doing troubleshooting and deeming a defective LCD I forgot that part the guys from tech support will tell you to do all the same troubleshooting steps but 9 out of ten times if it's stuck/dead it's the LCD. BTW is that pixel bright or dark?
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