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AT&T UVerse vs. Time Warner Cable

Poll Results: Which ISP/TV provider would you choose?

 
  • 17% (5)
    AT&T Uverse
  • 75% (21)
    Time Warner Cable
  • 7% (2)
    Difference is Negligible
28 Total Votes  
post #1 of 28
Thread Starter 
So here's my situation. I am moving into my new apartment complex down in Austin, Texas this Saturday and am in need of an ISP.

The two ISP's that my complex has access to as of right now are AT&T Uverse and Time Warner Cable.

I will be bundling my internet and my TV with either company and would like to know which company you feel offers the best value and services for what they offer.

I've looked at both websites and have come up with a rough estimate for pricing and plans.
  1. AT&T Uverse @ $98.00 USD for 6 months then bumped up to $141 USD thereafter:
    • 260 Channels with HD DVR
    • 18Mbps Dowload (Unspecified Upload)
  2. Time Warner Cable @ $108.96 USD for 12 months:
    • 200 Channels with HD DVR
    • 20Mbps Dowload (Unspecified Upload)

With that being said, what do yall feel would be the best option?
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Nightwing
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post #2 of 28
If you're into that-which-cannot-be-spoken-of (ie, illegal filesharing) then i wouldn't go with AT&T. See their use policy . They have a three-strikes system (see here and here) as well as some mild forms of censorship.

I've also had horrible customer service with AT&T. I was paying for 18mbps and was only getting 5. Multiple tech's came out to "fix" the problem and they never did. Switched to cable and have had no problems for years.
post #3 of 28
Thread Starter 
Quote:
Originally Posted by SeanPoe View Post
If you're into that-which-cannot-be-spoken-of (ie, illegal filesharing) then i wouldn't go with AT&T. See their use policy . They have a three-strikes system (see here and here) as well as some mild forms of censorship.

I've also had horrible customer service with AT&T. I was paying for 18mbps and was only getting 5. Multiple tech's came out to "fix" the problem and they never did. Switched to cable and have had no problems for years.
hahah thankfully I don't do the illegal file sharing deal. However, the only getting 5Mbps when paying for 18Mbps is definitely not something I want to have happen to me.

Thank you for the input! +Rep
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post #4 of 28
Time Werner...that what I had when I lived at the Sienna Ridge apartments their on Oltorf st. Seemed great service for the area and never had any issues
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post #5 of 28
I've been using u-verse for a few years now. I like their dvr system because you can record like 3 hd programs while watching another hd program. And when you use sd, you can do even more. And as far as there internet goes, I've never really had any problems. Also, the main box they provide you with has wifi built in it.
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post #6 of 28
I'd go with Time Warner simply because AT&T's customer service is a nightmare. If you ever have a billing problem expect to spend several hours on the phone over several months to get it fixed.
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post #7 of 28
Being an ex-Uverse technitian.. I'm gonna say both are poison.

TWC has bad customer service practices and bad business practices

AT&T overcharges and under provides, and have the mentality that "we are doing YOU a favor" type of deal.

I will say this though, AT&T's customer loyalty is by far the best, right next to DirecTV service. They won't let you cancel very easily, instead they cut your bill down to nothing before saying "fine." and if you call to complain, its not that hard to get a bill credit depending on what dpt you call. Their premises techs are stupid as (insert one of many explication), at least most are. Tier 1 tech support is not smart, they're just regular idiots - if you need REAL help, always demand tier 2 (I only say this here because I know T1 help from AT&T really doesn't know anything unless you're lucky and get the 'smart guy') and they can't deny you a Tier 2 escalation by company policy.


Also, TWC censors just as bad as AT&T


As I said, pick your poison. At least AT&T is easier to bend over once you've handed them money for a few years.
 
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post #8 of 28
I've worked for AT&T support before. Uverse modems are a joke. And they force you to deal with specialized uverse technicians, because they don't operate the way a normal modem should. You don't have port forwarding, you have "pin holes" for example (they accomplish the same thing, but setting them up is bogus).

Can't say I'd choose either on purpose. but you take what you can get sometimes (such as I'm stuck with a 1.5 verizon dsl connection... sadface)
    
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post #9 of 28
ive had Time Warner since 1995 and moved twice. I never had a problem with them. I have triple play and i think its probably the best thing than AT&T. For the price id go with Time Warner.
post #10 of 28
Quote:
Originally Posted by W4LNUT5 View Post
I've worked for AT&T support before. Uverse modems are a joke. And they force you to deal with specialized uverse technicians, because they don't operate the way a normal modem should. You don't have port forwarding, you have "pin holes" for example (they accomplish the same thing, but setting them up is bogus).

Can't say I'd choose either on purpose. but you take what you can get sometimes (such as I'm stuck with a 1.5 verizon dsl connection... sadface)
Their newer Cisco based modems are nice, but yeah you have to speak to a specialist for the modems because its no longer handled by the AT&T Uverse dpt. It used to be 2wire that made them, and you could only speak to a 2wire tech to fix it, but that has now moved to cisco which is a decent improvement in my eyes.
 
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