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Screwed Over By Dell - Page 7

post #61 of 95
Huh! Sounds like they'll get this sorted out posthaste.
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post #62 of 95
Quote:
Originally Posted by NKrader View Post
and this is why i build my own. and order everything from newegg. lol. no problems. evar.



bad luck mate. hopefully it will work itself out soon enough
You build your own laptops? PROOF?
    
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post #63 of 95
Quote:
Originally Posted by OmegaNemesis28 View Post
Something completely unexpected just happened 2 minutes ago.
I just got off the phone with a Corporate Representative. She said she recieved the email I sent to that address and is looking into the issue

Here is the email I sent: ---snip---

This lady from Corporate said she would personally oversee the order, get in contact with this Triya, do an investigation into the matter including the data related to the phone calls, and expedite the entire process as best a possible.
I figure "as best as possible" isn't going to mean a whole lot, but anything is better than August 15th. The fact that I got noticed is kind of nice.
Sounds good man. I'm surprised she didn't leave an email to keep in touch with you so she could personally update you. I'm also surprised she didn't offer to refund shipping or something. Or an additional discount for your incontinence. I mean, you didn't even ask for anything because of their screw up. You're being nice and they still don't really do much for you except send you an e-mail that says "Sorry buddy, I'll look into it"
    
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post #64 of 95
your first mistake imho, was ordering a product from a company owned and operated by Dell...

Secondly, Murphy's Law states, if at any time anything can go wrong, it most certainly will....

something I consider anytime I place an order online and not in person at a physical storefront.... something, somehow, will go wrong.... that way I am not supprised...
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post #65 of 95
Quote:
Originally Posted by HardheadedMurphy View Post
your first mistake imho, was ordering a product from a company owned and operated by Dell...
I'm gonna call bull on that one. This is the first bad experience the OP has had, and the OP commented on how previous experiences have gone well.

I oversee a fleet of nearly a thousand Dell systems, ranging from new to ten years old. Our level of issues have been very low, and I can only think of one case in the past four years where the onsite tech wasn't as good as I'd have liked (though those are usually contract techs).

We had a rough period during the 2004-05 outsourcing years, but Dell pulled back from that on the business and higher-end enthusiast systems. As I mentioned once before here, if you purchase the cheaper-end systems (which people we often know do, in absence of knowledge) something's gotta give somewhere to make up for the low price --that's usually the level of customer service.
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post #66 of 95
Thread Starter 
Yes. Dell has always been good to me until now. It's one of those horror stories that I didn't think really would happen. I primarily blame this one ass who messed me up royally and Dell's really crappy policies.
I mean, again, what does it take to slap a new shipping label on a box? lol It's bewildering.

It reminds me of a recent problem I had with Tigerdirect and UPS. I bought a GTX590 or w/e the most recent one was that had the voltage problems. UPS lost the thing in transit on launch day, and both TD and UPS didn't want to have anything to do with me.
And TD wouldn't send me a new replacement one because of "its policy". Why can't you just send me a new card and if UPS found it, then they send it back to TD to replace the one in stock that I have. If UPS doesn't find it, they pay TD back the money in insurance for the card.
Why do I, the consumer, have to suffer and wait a week for an investigation and be left in the dark?

I canceled that order in a heartbeat after Tigerdirect support girl practically insulted me. It turned out for the best because I got my 6990 and I don't regret it.

This stuff always happens to me. Never fails. I've been lucky with Dell to this point though I guess.

Quote:
Originally Posted by Damarious25 View Post
Sounds good man. I'm surprised she didn't leave an email to keep in touch with you so she could personally update you. I'm also surprised she didn't offer to refund shipping or something. Or an additional discount for your incontinence. I mean, you didn't even ask for anything because of their screw up. You're being nice and they still don't really do much for you except send you an e-mail that says "Sorry buddy, I'll look into it"
She said she would be calling me back either the end of today or Monday depending on how quickly things go. She said she was short handed so we'll see. As for the email, she can look up my order by name which I believe she is already doing and can search for my email on the order. I got her number and extension thankfully.

I asked Triya and her rep for a discount or compensation on the day of and they said they couldnt do anything for me. Which is garbage.
I could ask this lady I guess, but I really don't want to push things. If this corporate person can get me my laptop quicker than the 15th, I'm all for it. I just want it at this point and get out of this stuff.
I already have expedited shipping for free btw. Thats what Viijay was for. I explained my situation regarding the first like 4 times I tried to order the thing and he got it for me. Which ultimately lead to this affair.

According to the Notebookreview forums, expedited next day shipping is the easiest thing to get from Dell no questions asked.
Edited by OmegaNemesis28 - 8/5/11 at 2:57pm
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post #67 of 95
Thread Starter 
No call yet. Still waiting. I'll call later today to check if they don't.


---
I am here: http://maps.google.com/maps?ll=38.394250,-75.062865
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post #68 of 95
Nemisis, you're the lucky one. My Alienware took 3 MONTHS to ship to me. I had to re-order twice because my order was in an infinite loop in the queue. CS reps there are horrible. Next time, I recommend Origin.
    
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post #69 of 95
Thread Starter 
4 days. No phone call. I've left Donna 4 messages - one everyday.

Laptop needs to ship out today to get to me by tomorrow. Guess it aint happening. *******s


---
I am here: http://maps.google.com/maps?ll=38.392833,-75.061123
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Nemesis NE-α
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post #70 of 95
Thread Starter 
It shipped out 30 minutes ago! Finally I'll have it tomorrow.
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