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Can I RMA this card?

post #1 of 15
Thread Starter 
So I bought an EVGA 9800 GT 512 Mb (Single slot) off ebay and it's not working. I tried re-installing drivers a couple of times and even re-installed windows to no avail. I'm also getting artifacts and screen tearing in BIOS, so I'm pretty sure this card is broken.

If I can't return this thing for a refund, is there a possibility that I can RMA this given that EVGA has lifetime warranty.
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post #2 of 15
I don't see why not, so long as that particular card has a lifetime warranty. Some of their cards are only two years. (I'm assuming you bought it more than two years ago.)

Edit: Bah, didn't see the eBay part. I need to go back to bed.
Edited by PiERiT - 8/2/11 at 12:58pm
    
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post #3 of 15
Quote:
Originally Posted by Cyclops View Post
So I bought an EVGA 9800 GT 512 Mb (Single slot) off ebay and it's not working. I tried re-installing drivers a couple of times and even re-installed windows to no avail. I'm also getting artifacts and screen tearing in BIOS, so I'm pretty sure this card is broken.

If I can't return this thing for a refund, is there a possibility that I can RMA this given that EVGA has lifetime warranty.
Have you logged into EVGA on your profile and listed this cards serial for the warranty to be covered? Try checking your EVGA profile for 'your products' and then if its listed start the RMA process. You could also just call them.
post #4 of 15
Well you need the receipt and have registered your card when you bought. If you dont have or done both, then no warranty is not valid.
Unfortunately Ebay do not qualify for warranty when you purchase a card, as 99% there not authorized vendors.
    
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post #5 of 15
Thread Starter 
I called EVGA and they wanted a reciept, guess I can't RMA this now
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post #6 of 15
yeah without a receipt you cannot RMA it. Sorry, it already had to be uploaded if not then it is a no go...

Sorry...
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post #7 of 15
Thread Starter 
Quote:
Originally Posted by Chris13002 View Post
yeah without a receipt you cannot RMA it. Sorry, it already had to be uploaded if not then it is a no go...

Sorry...
Can I get a hug please?
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post #8 of 15
you could try baking it i guess,so then it at least feels like something is being done to improve the state of things.
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post #9 of 15
Did the eBayer sell you this card under false pretenses? ie: Saying that the card was in good condition, working, etc?

If so, you can ask for a refund on eBay, or file a claim against him if necessary.
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post #10 of 15
If you bought it on ebay and they listed it as working. Then you can file a claim through paypal and they have to refund you everything you sent to them.
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