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post #11 of 38
8/8/11 at 4:39am
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Well,the Card is now with them....i will give them till weds to sort this.
If what your saying is true about Refurbs,i will take this a lot further. Cant market refurbs as new..
I have had a little rummage around with google. Its not all good.....

http://forums.bit-tech.net/showthread.php?t=205729

Thats one of many such threads...
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post #12 of 38
8/8/11 at 5:39am
Hi B NEGATIVE, thanks for starting a thread, sorry to see you have been experiencing some issues with your purchase. I am now looking into this for you.

Let me address some of the comments in the thread so far. XFX have never sealed their anti-static bags and for graphics cards over a certain value, we always check them prior to being shipped. Hence the fingerprints, but this is our error and for this we apologise.

As you know we do sell graded products which are previously refurbed cards, but these are clearly indicated on the Videocardshop website. As for your purchased card, it was a brand new product from the factory.

As for postage we ask for the customer to cover the return postage (standard procedure for e-tailers), but if the product is confirmed faulty this is refunded along with any other monies owed.

As stated I am looking into this for now and should have some more information for you shortly. Anymore queries or questions please do PM me or come back on this thread.

Many thanks,
Harry @ Videocardshop.
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post #13 of 38
8/8/11 at 6:56am
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Many thanks for your very prompt reply.
I have seen a few very negative threads about your service which left me concerned,as you can imagine.
I will reserve my judgement as you have responded so quickly.
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post #14 of 38
8/8/11 at 7:13am
Hi B NEGATIVE, thanks for replying so quickly. I have now looked into this and the graphics card has been thoroughly tested and appears to be faulty. The next step is either a refund or replacement, so please PM with your decision and we will get it finalised for you.

With regard to the few negative threads about the Videocardshop, we are aware of this but unfortunately the one or two unhappy customers always shout louder than the hundreds of very satisfied customers. This is why we have our forum platform here at OCN so that we can hopefully sort things out quicker by dealing with the community directly.

Thanks,
Harry @ Videocardshop.
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post #15 of 38
8/8/11 at 7:25am
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Due to the promptness and openess you have shown,i will give you a second chance,everyone makes mistakes.
However,the 5870 is not in stock,only the non ref version which is cheaper.
Would you send one of these and refund the difference?
Also,can your tech test before sending?
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post #16 of 38
8/8/11 at 7:49am
Hi B NEGATIVE. Yes thats no problem at all, I have outlined the financial aspects in a PM to you so let us know if you have anymore questions/queries.

Many thanks,
Harry @ Videocardshop.
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post #17 of 38
8/8/11 at 7:56am
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Excellent work Harry,PM sent.
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post #18 of 38
8/9/11 at 1:56am
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One quick question,when will my replacement be sent? So i know what day to take off.
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post #19 of 38
8/9/11 at 7:50am
Hi B NEGATIVE, sorry for not getting back sooner. The replacement will be despatched by next day delivery today. If you have any questions, let us know.

Many thanks,
Harry @ Videocardshop.
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post #20 of 38
8/10/11 at 9:20am
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I have installed my card,been 10 mins on furmark with no issues. I think its a good one guys.
I must say that this whole RMA experience has not been the PITA that has been spread about other forums,Harry and the rest of his team have done me proud!
Even got a few goodies in the box,2 games no less!!
Again,Thanks a lot Guys,i think a 4 day turn around is pretty epic!

I have one issue,the activation code is not being accepted,any fixes for this?
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