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AT&T's shotty 2wire 3600HGV: Wireless Broken

post #1 of 7
Thread Starter 
I have tried everything from a simple unplug, to reboot, to restoring factory settings, disabling the Wireless radio and enabling it again, the Wireless light on the router WILL NOT come on, so it is NOT broadcasting.

When the channel selector is on Auto, its default channel is either 0 or 9? Thats very uncommon, so I put it on channel 8 then 11 and no changes.


This is my Grandma's and she claims the wireless had not worked for months.

Note: The Local Connection works perfectly fine, just no wireless broadcast..

Can someone please help so that I can avoid possibly paying a replacement/service fee even though I don't believe it ever worked.
Edited by raidmaxGuy - 8/3/11 at 6:21pm
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post #2 of 7
Thread Starter 
I have tried everything from a simple unplug, to reboot, to restoring factory settings, disabling the Wireless radio and enabling it again, the Wireless light on the router WILL NOT come on, so it is NOT broadcasting.

When the channel selector is on Auto, its default channel is either 0 or 9? Thats very uncommon, so I put it on channel 8 then 11 and no changes.


This is my Grandma's and she claims the wireless had not worked for months.

Note: The Local Connection works perfectly fine, just no wireless broadcast..

Can someone please help so that I can avoid possibly paying a replacement/service fee even though I don't believe it ever worked.


That problem was mitigated after I hit it a few times... why does that always seem to work, anyways, very disappointed with this the speed is rated at 13200kbps on the router, but speedtest.net lists the speed as 2.8mbps on LAN, I know that AT&T really uses bits to measure their speed, but seriously 2.8mbps and 0.89mbps on their second fastest or fastest speed they provide?

Also, on a side note. If you so much as tap the f12 key on the HP G63, the wireless is turned off... fn F12 doesnt disable it, but plain old f12 does
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post #3 of 7
Being a former uverse tech, I've worked on those 2wire modems. I've never directly seen a 3600HGV as they were introduced after I left, but I can say that what your experiencing sounds like a defective modem, you should call in to tech support and request a technician come out and replace it.
 
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post #4 of 7
is it high speed cable you are using? Buy another modem and get rid of the 2wire
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post #5 of 7
Quote:
Originally Posted by Thedark1337;14461681 
is it high speed cable you are using? Buy another modem and get rid of the 2wire

The HGV is VDSL2.... and AT&T uses proprietary equipment.

Also, I might be working at AT&T again soon, lol
 
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post #6 of 7
really? i didn't know that
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post #7 of 7
Quote:
Originally Posted by Thedark1337;14467851 
really? i didn't know that

Yup, all of AT&T Service, with the exception of a few lucky ones (on fiber to the home) are on VDSL2 which requires a specific modem.
 
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