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MSI RMA Trouble

post #1 of 2
Thread Starter 
so... i have been going through a mostly painless RMA of my gtx 560 ti golden edition. Today they finally replied and said that they do not have a suitable replacement for my card, and asked if i would accept a refund. when i went to reply, i got an error message:

Quote:
Mail Delivery Subsystem mailer-daemon@googlemail.com to me

show details 12:39 PM (28 minutes ago)

Delivery to the following recipient failed permanently:

msirma1@msi.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 <msirma1@msi.com>: Recipient address rejected: User unknown in local recipient table (state 14).
and when i called tech support, they did not pick up. (it is during their business hours)

what should i do? just keep calling?
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XSPC EX120 120mm Radiator Silverstone AP181 Fan Gentle Typhoon AP15 Windows 8 Professional x64 
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Unnamed Build
(23 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core i7 3770k MAXIMUS V GENE NVIDIA GeForce GTX 780 Hydro Copper Vulcan 
Hard DriveCoolingCoolingCooling
Samsung 1TB 840 SSD Koolance CPU-380i XSPC Dual Bay Reservoir Phobya Xtreme 200mm Radiator 
CoolingCoolingCoolingOS
XSPC EX120 120mm Radiator Silverstone AP181 Fan Gentle Typhoon AP15 Windows 8 Professional x64 
MonitorKeyboardPowerCase
HP LP3065c DasKeyboard Ultimate Model S Seasonic X650 Silverstone TJ08B-E 
MouseMouse PadAudioAudio
Logitech G700 Mionix Propus 380 Audioengine D1 USB DAC Parasound 2125 Amplifier 
AudioAudioAudio
Beyerdynamic DT 770 Pro-80 Closed Studio Headph... Audio-Technica ATH-M50 Definitive Technology Studiomonitor 450 
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post #2 of 2
The Email failure could be because their mail server went down for a bit. Try again.

Also try calling again, this is just some technical issues probably
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i5 2500k Asus Maximus IV Gene-Z MSI 6950 2gb Unlocked Ref GSkill Ripjaws X 8GB CL8 
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Crucial M4 128GB Windows 7 Ult Samsung 24" ToC Das Professional Silent 
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Seasonic X750 Corsair 650d Logitech G700 
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Main PC
(13 items)
 
  
CPUMotherboardGraphicsRAM
i5 2500k Asus Maximus IV Gene-Z MSI 6950 2gb Unlocked Ref GSkill Ripjaws X 8GB CL8 
Hard DriveOSMonitorKeyboard
Crucial M4 128GB Windows 7 Ult Samsung 24" ToC Das Professional Silent 
PowerCaseMouse
Seasonic X750 Corsair 650d Logitech G700 
  hide details  
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