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lost hope in gigabyte - Page 2

post #11 of 18
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Quote:
Originally Posted by hirolla888 View Post
Write an epic complaint letter to their head office and to the distributor in Aus. Also file a complaint with ACCC, and make sure you tell Gigabyte you're filing a complaint with ACCC.
thanks for this info + rep
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post #12 of 18
Quote:
Originally Posted by IXcrispyXI View Post
thanks for this info + rep
No worries man, hopefully it all works out for you
post #13 of 18
Quote:
Originally Posted by hirolla888 View Post
Write an epic complaint letter to their head office and to the distributor in Aus. Also file a complaint with ACCC, and make sure you tell Gigabyte you're filing a complaint with ACCC.
Before threatening them and filing complaints etc, I'd suggest you contact their customer support, explicitly explain the problems you're still having with the card (the more detail the better) and ask them to re-examine it.

Most likely they'll give you a laundry list of troubleshooting things to check (memory, drivers etc) before approving the RMA. It may be tedious and seem irrelevant, but do them anyway. If it actually fixes your problems, then yay! If not, they really have no grounds for refusing a 2nd RMA.

I wouldn't get angry about it, I doubt anyone at Gigabyte is maliciously trying to screw you out of a new card. When the problem is sporadic like this, it's entirely possible it didn't crash their test bench during their exam.

Be polite, but firm and I'm sure it'll work out in the end.
post #14 of 18
Thread Starter 
yea i already sent them an email about it, and i wasnt impressed with the 17days it took before i got it back as i dont have a back up gpu
well i do have a backup gpu but i cant do anything with it
Edited by IXcrispyXI - 8/6/11 at 10:39am
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post #15 of 18
Quote:
Originally Posted by booty warrior View Post
before threatening them and filing complaints etc, i'd suggest you contact their customer support, explicitly explain the problems you're still having with the card (the more detail the better) and ask them to re-examine it.

Most likely they'll give you a laundry list of troubleshooting things to check (memory, drivers etc) before approving the rma. It may be tedious and seem irrelevant, but do them anyway. If it actually fixes your problems, then yay! If not, they really have no grounds for refusing a 2nd rma.

I wouldn't get angry about it, i doubt anyone at gigabyte is maliciously trying to screw you out of a new card. When the problem is sporadic like this, it's entirely possible it didn't crash their test bench during their exam.

Be polite, but firm and i'm sure it'll work out in the end.
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post #16 of 18
Because of this thread today, I decided to RMA my Gigabyte UD3 to Newegg for a replacement rather than Gigabyte. Thanks for the heads up.
    
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post #17 of 18
Quote:
Originally Posted by nyates View Post
Because of this thread today, I decided to RMA my Gigabyte UD3 to Newegg for a replacement rather than Gigabyte. Thanks for the heads up.
Good rule of thumb is as long as you are still in any sort of time frame to deal with Newegg vs a company, deal with Newegg 100% of the time! Their customer support is by far the best I've ever seen.
    
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post #18 of 18
Quote:
Originally Posted by Booty Warrior View Post
Before threatening them and filing complaints etc, I'd suggest you contact their customer support, explicitly explain the problems you're still having with the card (the more detail the better) and ask them to re-examine it.

Most likely they'll give you a laundry list of troubleshooting things to check (memory, drivers etc) before approving the RMA. It may be tedious and seem irrelevant, but do them anyway. If it actually fixes your problems, then yay! If not, they really have no grounds for refusing a 2nd RMA.

I wouldn't get angry about it, I doubt anyone at Gigabyte is maliciously trying to screw you out of a new card. When the problem is sporadic like this, it's entirely possible it didn't crash their test bench during their exam.

Be polite, but firm and I'm sure it'll work out in the end.
I also agree with this as I had an odd issue with Gigabyte that required me talking to their customer retention department in order to get my motherboard replaced.
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