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Computer troubles. Constant restarts and BSOD.

post #1 of 6
Thread Starter 
Short version:

My dad's friend gave me a Compaq desktop computer to look at. I installed a fresh copy of Windows 7 on it but during the installation process, I got a 0x00000124 BSOD. I tried installing a second time and it got through ok but I got the same BSOD when I got to the desktop. I works fine in safe mode, but when I boot Windows normally, I've got between 10 seconds and a few minutes before it either BSOD's or just reboots itself with no error. I think it has something to do with onboard sound because the built in Windows drivers don't work and when I try to install the drivers from the Compaq website it BSOD's (or just reboots) every time.

Would putting a new sound card in fix it or do you guys think it needs a new motherboard? The computer is relatively new but it is out of warranty.

Long version:

When I first got the computer it wouldn't boot at all. It gave me BootMGR is missing every time I turned it on. I tried putting in the Windows 7 disc and running repairs but the auto repair didn't work and neither did anything I typed in with command prompt.

I then tried attempting a reinstall using the recovery partition but it would always fail a few seconds after starting the install. Since it seemed like everything was corrupted, I just wiped the entire drive and did a fresh install from the Windows 7 disc. That's where all of the BSOD issues above started.

At first I thought it may be the RAM but it passed Memtest86. I don't think it's the hard drive because Windows boots up fine every time. It only crashes once I'm actually in Windows looking at the desktop. I did notice that the sound icon on the taskbar had a red x on it so I looked in device manager for the sound card but couldn't find it anywhere. I downloaded sound drivers from the Compaq website but it BSOD's or reboots when trying to install them so now I'm assuming the onboard sound has died.
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CPUMotherboardGraphicsRAM
AMD Ryzen 7 1700 @ 3.9GHz MSI X370 Gaming Pro Carbon EVGA GTX 1080 Ti SC2 Hybrid 16GB G.SKILL TridentZ 3200MHz C14 @ 3466MHz 
Hard DriveHard DriveCoolingOS
Samsung 960 EVO 250GB M.2 NVMe Crucial M500 960GB NZXT Kraken X62 Windows 10 Pro 
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34" Samsung CF791 1440p Ultrawide 2x 21.5" Sceptre X226W 1080p 7" Proximus 480p USB Leopold FC980C (45g Topre) 
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EVGA SuperNOVA 750 G2 NZXT S340 Elite (Black/Red) Logitech G900 Kef Q100 Front Bookshelves 
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Phillips Fidelio X2 Headphones 
CPUMotherboardGraphicsRAM
Intel Core m3-6Y30 ASUSTeK UX360CA Intel HD 515 8GB 1866MHz LPDDR3 
Hard DriveOSMonitorAudio
256GB Lite-ON SSD Windows 10 x64 13.3" 1080p IPS Bang & Olufsen ICEpower 
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Intel Core i3-3217u Intel HD 4000 4GB DDR3 64GB Toshiba SSD 
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Windows 10 x64 11.6" 1080p Microsoft Wedge 
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AMD Ryzen 7 1700 @ 3.9GHz MSI X370 Gaming Pro Carbon EVGA GTX 1080 Ti SC2 Hybrid 16GB G.SKILL TridentZ 3200MHz C14 @ 3466MHz 
Hard DriveHard DriveCoolingOS
Samsung 960 EVO 250GB M.2 NVMe Crucial M500 960GB NZXT Kraken X62 Windows 10 Pro 
MonitorMonitorMonitorKeyboard
34" Samsung CF791 1440p Ultrawide 2x 21.5" Sceptre X226W 1080p 7" Proximus 480p USB Leopold FC980C (45g Topre) 
PowerCaseMouseAudio
EVGA SuperNOVA 750 G2 NZXT S340 Elite (Black/Red) Logitech G900 Kef Q100 Front Bookshelves 
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Teac LS-H265B Surround Bookshelves Micca MB42x Rear Bookshelves Outlaw Ultra-X12 Subwoofer Yamaha RX-V675 7.2 Receiver 
Audio
Phillips Fidelio X2 Headphones 
CPUMotherboardGraphicsRAM
Intel Core m3-6Y30 ASUSTeK UX360CA Intel HD 515 8GB 1866MHz LPDDR3 
Hard DriveOSMonitorAudio
256GB Lite-ON SSD Windows 10 x64 13.3" 1080p IPS Bang & Olufsen ICEpower 
CPUGraphicsRAMHard Drive
Intel Core i3-3217u Intel HD 4000 4GB DDR3 64GB Toshiba SSD 
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post #2 of 6
sound would have nothing to do with a critical error, though that does kinda point to the motherboard as a point of consideration.
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post #3 of 6
Thread Starter 
Critical error? I thought 0x00000124 just meant a hardware error. Couldn't anything malfunctioning cause that?
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AMD Ryzen 7 1700 @ 3.9GHz MSI X370 Gaming Pro Carbon EVGA GTX 1080 Ti SC2 Hybrid 16GB G.SKILL TridentZ 3200MHz C14 @ 3466MHz 
Hard DriveHard DriveCoolingOS
Samsung 960 EVO 250GB M.2 NVMe Crucial M500 960GB NZXT Kraken X62 Windows 10 Pro 
MonitorMonitorMonitorKeyboard
34" Samsung CF791 1440p Ultrawide 2x 21.5" Sceptre X226W 1080p 7" Proximus 480p USB Leopold FC980C (45g Topre) 
PowerCaseMouseAudio
EVGA SuperNOVA 750 G2 NZXT S340 Elite (Black/Red) Logitech G900 Kef Q100 Front Bookshelves 
AudioAudioAudioAudio
Teac LS-H265B Surround Bookshelves Micca MB42x Rear Bookshelves Outlaw Ultra-X12 Subwoofer Yamaha RX-V675 7.2 Receiver 
Audio
Phillips Fidelio X2 Headphones 
CPUMotherboardGraphicsRAM
Intel Core m3-6Y30 ASUSTeK UX360CA Intel HD 515 8GB 1866MHz LPDDR3 
Hard DriveOSMonitorAudio
256GB Lite-ON SSD Windows 10 x64 13.3" 1080p IPS Bang & Olufsen ICEpower 
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CPUMotherboardGraphicsRAM
AMD Ryzen 7 1700 @ 3.9GHz MSI X370 Gaming Pro Carbon EVGA GTX 1080 Ti SC2 Hybrid 16GB G.SKILL TridentZ 3200MHz C14 @ 3466MHz 
Hard DriveHard DriveCoolingOS
Samsung 960 EVO 250GB M.2 NVMe Crucial M500 960GB NZXT Kraken X62 Windows 10 Pro 
MonitorMonitorMonitorKeyboard
34" Samsung CF791 1440p Ultrawide 2x 21.5" Sceptre X226W 1080p 7" Proximus 480p USB Leopold FC980C (45g Topre) 
PowerCaseMouseAudio
EVGA SuperNOVA 750 G2 NZXT S340 Elite (Black/Red) Logitech G900 Kef Q100 Front Bookshelves 
AudioAudioAudioAudio
Teac LS-H265B Surround Bookshelves Micca MB42x Rear Bookshelves Outlaw Ultra-X12 Subwoofer Yamaha RX-V675 7.2 Receiver 
Audio
Phillips Fidelio X2 Headphones 
CPUMotherboardGraphicsRAM
Intel Core m3-6Y30 ASUSTeK UX360CA Intel HD 515 8GB 1866MHz LPDDR3 
Hard DriveOSMonitorAudio
256GB Lite-ON SSD Windows 10 x64 13.3" 1080p IPS Bang & Olufsen ICEpower 
CPUGraphicsRAMHard Drive
Intel Core i3-3217u Intel HD 4000 4GB DDR3 64GB Toshiba SSD 
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post #4 of 6
Thread Starter 
24 hour bump:

Anyone else have suggestions? I want to be more sure before I tell him he needs a new motherboard.
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CPUMotherboardGraphicsRAM
AMD Ryzen 7 1700 @ 3.9GHz MSI X370 Gaming Pro Carbon EVGA GTX 1080 Ti SC2 Hybrid 16GB G.SKILL TridentZ 3200MHz C14 @ 3466MHz 
Hard DriveHard DriveCoolingOS
Samsung 960 EVO 250GB M.2 NVMe Crucial M500 960GB NZXT Kraken X62 Windows 10 Pro 
MonitorMonitorMonitorKeyboard
34" Samsung CF791 1440p Ultrawide 2x 21.5" Sceptre X226W 1080p 7" Proximus 480p USB Leopold FC980C (45g Topre) 
PowerCaseMouseAudio
EVGA SuperNOVA 750 G2 NZXT S340 Elite (Black/Red) Logitech G900 Kef Q100 Front Bookshelves 
AudioAudioAudioAudio
Teac LS-H265B Surround Bookshelves Micca MB42x Rear Bookshelves Outlaw Ultra-X12 Subwoofer Yamaha RX-V675 7.2 Receiver 
Audio
Phillips Fidelio X2 Headphones 
CPUMotherboardGraphicsRAM
Intel Core m3-6Y30 ASUSTeK UX360CA Intel HD 515 8GB 1866MHz LPDDR3 
Hard DriveOSMonitorAudio
256GB Lite-ON SSD Windows 10 x64 13.3" 1080p IPS Bang & Olufsen ICEpower 
CPUGraphicsRAMHard Drive
Intel Core i3-3217u Intel HD 4000 4GB DDR3 64GB Toshiba SSD 
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Windows 10 x64 11.6" 1080p Microsoft Wedge 
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CPUMotherboardGraphicsRAM
AMD Ryzen 7 1700 @ 3.9GHz MSI X370 Gaming Pro Carbon EVGA GTX 1080 Ti SC2 Hybrid 16GB G.SKILL TridentZ 3200MHz C14 @ 3466MHz 
Hard DriveHard DriveCoolingOS
Samsung 960 EVO 250GB M.2 NVMe Crucial M500 960GB NZXT Kraken X62 Windows 10 Pro 
MonitorMonitorMonitorKeyboard
34" Samsung CF791 1440p Ultrawide 2x 21.5" Sceptre X226W 1080p 7" Proximus 480p USB Leopold FC980C (45g Topre) 
PowerCaseMouseAudio
EVGA SuperNOVA 750 G2 NZXT S340 Elite (Black/Red) Logitech G900 Kef Q100 Front Bookshelves 
AudioAudioAudioAudio
Teac LS-H265B Surround Bookshelves Micca MB42x Rear Bookshelves Outlaw Ultra-X12 Subwoofer Yamaha RX-V675 7.2 Receiver 
Audio
Phillips Fidelio X2 Headphones 
CPUMotherboardGraphicsRAM
Intel Core m3-6Y30 ASUSTeK UX360CA Intel HD 515 8GB 1866MHz LPDDR3 
Hard DriveOSMonitorAudio
256GB Lite-ON SSD Windows 10 x64 13.3" 1080p IPS Bang & Olufsen ICEpower 
CPUGraphicsRAMHard Drive
Intel Core i3-3217u Intel HD 4000 4GB DDR3 64GB Toshiba SSD 
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Windows 10 x64 11.6" 1080p Microsoft Wedge 
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post #5 of 6
kinda long shot, try replacing the power supply
post #6 of 6
Thread Starter 
Couldn't possibly be the PSU. It runs fine in safe mode.
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CPUMotherboardGraphicsRAM
AMD Ryzen 7 1700 @ 3.9GHz MSI X370 Gaming Pro Carbon EVGA GTX 1080 Ti SC2 Hybrid 16GB G.SKILL TridentZ 3200MHz C14 @ 3466MHz 
Hard DriveHard DriveCoolingOS
Samsung 960 EVO 250GB M.2 NVMe Crucial M500 960GB NZXT Kraken X62 Windows 10 Pro 
MonitorMonitorMonitorKeyboard
34" Samsung CF791 1440p Ultrawide 2x 21.5" Sceptre X226W 1080p 7" Proximus 480p USB Leopold FC980C (45g Topre) 
PowerCaseMouseAudio
EVGA SuperNOVA 750 G2 NZXT S340 Elite (Black/Red) Logitech G900 Kef Q100 Front Bookshelves 
AudioAudioAudioAudio
Teac LS-H265B Surround Bookshelves Micca MB42x Rear Bookshelves Outlaw Ultra-X12 Subwoofer Yamaha RX-V675 7.2 Receiver 
Audio
Phillips Fidelio X2 Headphones 
CPUMotherboardGraphicsRAM
Intel Core m3-6Y30 ASUSTeK UX360CA Intel HD 515 8GB 1866MHz LPDDR3 
Hard DriveOSMonitorAudio
256GB Lite-ON SSD Windows 10 x64 13.3" 1080p IPS Bang & Olufsen ICEpower 
CPUGraphicsRAMHard Drive
Intel Core i3-3217u Intel HD 4000 4GB DDR3 64GB Toshiba SSD 
OSMonitorKeyboard
Windows 10 x64 11.6" 1080p Microsoft Wedge 
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CPUMotherboardGraphicsRAM
AMD Ryzen 7 1700 @ 3.9GHz MSI X370 Gaming Pro Carbon EVGA GTX 1080 Ti SC2 Hybrid 16GB G.SKILL TridentZ 3200MHz C14 @ 3466MHz 
Hard DriveHard DriveCoolingOS
Samsung 960 EVO 250GB M.2 NVMe Crucial M500 960GB NZXT Kraken X62 Windows 10 Pro 
MonitorMonitorMonitorKeyboard
34" Samsung CF791 1440p Ultrawide 2x 21.5" Sceptre X226W 1080p 7" Proximus 480p USB Leopold FC980C (45g Topre) 
PowerCaseMouseAudio
EVGA SuperNOVA 750 G2 NZXT S340 Elite (Black/Red) Logitech G900 Kef Q100 Front Bookshelves 
AudioAudioAudioAudio
Teac LS-H265B Surround Bookshelves Micca MB42x Rear Bookshelves Outlaw Ultra-X12 Subwoofer Yamaha RX-V675 7.2 Receiver 
Audio
Phillips Fidelio X2 Headphones 
CPUMotherboardGraphicsRAM
Intel Core m3-6Y30 ASUSTeK UX360CA Intel HD 515 8GB 1866MHz LPDDR3 
Hard DriveOSMonitorAudio
256GB Lite-ON SSD Windows 10 x64 13.3" 1080p IPS Bang & Olufsen ICEpower 
CPUGraphicsRAMHard Drive
Intel Core i3-3217u Intel HD 4000 4GB DDR3 64GB Toshiba SSD 
OSMonitorKeyboard
Windows 10 x64 11.6" 1080p Microsoft Wedge 
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